Customer Service Medical Billing
Resume:
Paula Petrović
Oyster Bay, NY **771 Objective:
Highly motivated and fast-learning individual pursuing an Industrial-Organizational
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Psychology degree seeking a full-time position that allows further growth, greater
responsibilities, and the opportunity to support the company and their clients with their
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requests in the most productive and efficient manner. Diligent, reliable, and experienced
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in student/customer service, with a track record of success in assisting, meeting, and
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exceeding the needs of both the client and the company.
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International Educational Management Corporation/
Professional Experience
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University of Sint Eustatius School of Medicine
the left or right of
Financial Aid Officer, Admissions Assistant, August 2012 – present
the page, or Campus Management Supervisor Syosset, NY
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Completing all financial aid and loan documents
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Assisting students, parents, banks and loan providers via phone and email
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Supplying student letters of enrollment to banks, loan providers, and other institutes as
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requested
formatting of the Keeping track of financial aid and loan disbursement amounts and dates
Tracking and confirming receipt of all documents sent out
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Contacting and advising all new incoming students through financial aid and loan
application processes, discussing different options for Canadian and US students
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Experienced with Canadian student financial assistance (both federal and provincial)
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Researching additional opportunities for student financial assistance for international
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students
supplement to the Updating and maintaining all student data and files (alumni, active, inactive and withdrawn)
main document. It to make sure they are up-to-date, reviewing old/inactive files, shredding dead files
Entering all incoming student applications and leads into Sage ACT! Database, assigning
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accompanying tasks to appropriate enrollment representative
the left or right of
Reviewing, sorting and entering job applications
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located at the top Proposed and assisted with website redesign
Maintaining relationships with vendors
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Acting as liaison between C.O.O. and coworkers
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Analyzing yearly trend of applicants, student attendance and success rates
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Other general administrative work including but not limited to checking daily voicemails
formatting of the and emails, directing incoming calls to the appropriate department, faxing and mailings
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PM Medical Billing
Medical Coder, Medical Biller August 2005 – September 2012
Oyster Bay, NY
Data entry of claims, patient personal and insurance information, explanation of benefits,
insurance and patient payments
Accounts Receivable/Collections
Obtain authorizations and check patient eligibilities
Negotiate insurance claim denials
Knowledge of ICD-9 codes, CPT codes and HCFA forms
Knowledge of multiple health insurances’ policies
Correct mismatched CPT and ICD-9 codes
Perform basic office administrative duties such as mailings, answering phone calls and filing
Vice President of the Anthony Petrovic Memorial Foundation
Volunteer Work
Martial arts instructor (Kenpo)
and Additional Skills
Tutor (Math and English)
Private piano teacher
Excellent attention to detail, exceptional verbal and written communication skills, ability to
multi-task, prioritize assignments and meet deadlines
Exceptional typing skills (92wpm) and general computer knowledge
Proficient in Microsoft Office, Sage ACT!, Medware; familiar with Centricity, Practice Fusion, and
CampusVue
Bilingual: fluent in both English and Croatian
Ithaca College – Music Education August 2007 - December 2008
Education
SUNY College at Old Westbury – Psychology (concentration in Industrial-Organizational
August 2010 - present
Psychology)
Contact this candidate