Customer Service Quality Assurance
Resume:
TYSHAWN J. DUNBAR
*********@*****.***
QUALIFICATIONS
Energetic, highly motivated, and responsible individual who works well
independently as well as part of a team
Capable of change in direction and level especially when necessary to meet
deadlines
Detail oriented with strong organizational skills
Excellent verbal/written communication skills
2 LAW ENFORCEMENT SKILLS / Knowledge
Internal Affairs Investigations
Criminal Law
Traffic Law
State Regulations
Regulatory Compliance
Microsoft Office Expert
Emergency Vehicle Operations
Technical Writing
Safety Compliance
Customer Service
EDUCATION
3
Fulton County Public Safety Training Center
Basic Peace Officer (P.O.S.T Certified)
PROFESSIONAL EXPERIENCE
April 2013- Present
Delta Air Lines Inc.
Ground Security Coordinator College Park,
GA
Provide excellent customer service to internal and external customers.
Lift, load unload, and transport baggage, mail, and cargo to and from
aircraft.
Operates ground support equipment such as tugs, conveyor belts and tow
tractors.
Practice safety-conscious behaviors in all operational processes and
procedures.
Handle baggage and company property in safe and effective manner.
May 2011- Present
Clayton County Sheriff's Office
Deputy Sheriff II Jonesboro, GA
Performed and assisted on arrests involving traffic crimes, burglaries,
battery, assault, and narcotics.
Execute arrest warrants, locating and taking persons into custody.
Serve statements of claims, subpoenas, summonses, jury summonses, orders to
pay alimony, and other court orders.
Conducts investigations and gather evidence in cooperation with other law
enforcement personnel and the District Attorney's Office in connection with
incidents of criminal activities
Detects violations of traffic regulations, and issue warnings and citations
as necessary to insure the safety of the public and the free flow of
movement on public ways.
Office of Professional Standards (Internal Affairs)
Investigator
Investigates complaints filed against police officers by citizens:
Interviews complainant to identify deputies being accused and to obtain
facts concerning complaints.
Interviews accused officers to obtain responses to accusations.
Records interviews, using recording device, and prepares charges and
responses to charges, using recorded information as reference.
Conducts investigations to establish facts supporting complainant or
accused, using supportive information from witnesses or tangible evidence.
Writes report of findings from results of investigation and submits reports
to commanding officer for review.
Custodian of the Open Records Section
Conducted background investigations for Class III firearms permit
applicants
Investigates allegations involving fraud, waste or abuse within the Office
May 2010- May 2011
Clayton County Police Department
Police Officer, Senior Jonesboro, GA
Conducts assign patrols, whether on foot or by vehicle, throughout the
County for the purpose of preventing, detecting or responding to criminal
acts.
Answer calls from citizens for assistance or protection in regards to their
life and property
Conducts investigations and gather evidence in cooperation with other law
enforcement personnel and the District Attorney's Office in connection with
incidents of criminal activities
Detects violations of traffic regulations, and issue warnings and citations
as necessary to insure the safety of the public and the free flow of
movement on public ways.
Responds to reports of traffic accidents, insuring the proper assistance is
obtained for injured individuals and that the causes are investigated and
issue appropriate citations.
Assist in crime prevention efforts as directed
Assist the Special Operations Unit in various vice operations around the
County.
September 2008- February 2010
Department of Revenue
Special Agent / Criminal Investigator
Atlanta, GA
Conducted investigations to determine compliance of licensed beverage
alcohol businesses with statutory and regulatory requirements concerning
selling, furnishing or causing to be furnished beverage alcohol to persons
under the lawful drinking age
Testified in court, administrative hearings, and at required forums.
Prepared thorough and completed case reports of criminal and/or
administrative investigations in a timely manner.
Inspected licensed beverage alcohol businesses to determine compliance with
all applicable laws and regulations.
Maintained Departmental and Divisional requirements pertaining to supplies,
reports, and public relations.
Maintained knowledge of current trends and developments in the field by
reading appropriate materials, journals and other literature and attending
related seminars, conferences and the like.
Maintained a consistent high quality, customer-focused internal and
external orientation when conducting business and providing services.
Interacted with all levels of government in a way that promotes respect,
encourages cooperation, and contributes to excellent performance.
July 2008- September 2008
Emory University
System Support Specialist
Atlanta, GA
Provided basic technical support to staff and students who uses personal
computers.
Installed and maintained hardware and software.
Responded to, researched and resolved inquiries of a routine nature
regarding various software applications.
Assisted other information technology staff in the quality assurance
testing of newly developed software applications.
Installed, configured, and maintained computers, printers, PDAs, and other
related equipment, devices, and systems.
August 2006- November 2007
Georgia Institute of Technology
Technology Property Coordinator
Atlanta, GA
Responsible for customer service in the purchasing division, duties
included answering customer queries, problem solving and providing detailed
information on new products
Maintain and control the property for the College of Computing
Purchased software and licenses for faculty and staff including purchase
orders over $3K
Purchased computers, printers, and servers with Georgia State procurement
card and maintained journal log of purchases
Addressed technical issues about various products via telephone or
helpdesk.
Evaluated competitive quotes to determine the overall best offer for
product/services for customers
Responsible for surplus of equipment to Department of Administrative
Services
Established relationships with contracted vendors
Lead other peers to achieve productivity and customer satisfaction goals
Performed risk management and insurance tasks, also asset management
Personally handle complex customer problems when problems needed to be
escaladed
Worked with new customers in the development of new accounts and the
implementation of new systems
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