Customer Service Sales

Lonay Harris

Excellent Self Motivator

Bronx, NY

******@***.*** - 917-***-****

WORK EXPERIENCE

Enrollment Advisor

Allen School of Health Sciences - Brooklyn, NY - January 2012 to Present

Successfully working with a team-oriented, scripted environment to conduct phone and or face-to-

face interviews and select potential students from an initial intake phone interview through enrollment and

registration

Educate others on The Allen School’s programs, services and philosophy

Utilized phone, email, text, CRM, student information systems, and other technologies to actively

communicate and provide the highest level of customer service

Effectively communicate with perspective students as well as build relationships

Utilize the Allen School EDUCATE core values

Sales Manager

Timberland - New York, NY - May 2011 to May 2012

Oversee sales floor activities to ensure accurate and courteous management of customer requests/

concerns

Handle employee relations, including interviewing, hiring new employees and employee retention initiatives

Proven track record with training and mentoring new sales personnel using real life situations, providing

both constructive criticism and positive feedback, reinforcing skills and building a productive team

Assistant Manager

Sprint/Nextel - New York, NY - May 2009 to May 2011

Prepare weekly performance reports to provide regional/corporate management with data needed for sales

and trend analysis

Work with corporate office to delivery consist marketing, merchandising and operational standards

Support all store and staff administration; facility and equipment maintenance, service related problems,

employee scheduling

Stay current on advanced voice, data and media technologies to serve as subject matter expert and team

leader

Handle employee relations, including interviewing, hiring new employees and employee retention initiatives

Lead weekly and monthly staff training sessions to increase knowledge of device and services, and motivate

sales team

Integral part of retail management leadership proving world class consultation and guidance to meet service/

sales objectives

Proven track record with training and mentoring new sales personnel using real life situations, providing

both constructive criticism and positive feedback, reinforcing skills and building a productive team

Oversee sales floor activities to ensure accurate and courteous management of customer requests/

concerns, including sales and billing/service problem resolution

Training Specialist

Marketstar - New York, NY - April 2008 to January 2009

Traveled to various retail locations in NYC to train and coach sales team on new products and building

customer relationships

Confirmed sales associates were providing correct product information and outstanding customer service

Ensured call reports were submitted to management after each store visit

Lead Consultant/Assistant Manager

AT&T/Cingular - New York, NY - February 2004 to November 2007

Responsible for all daily operations, including inventory management, hiring, training, and loss prevention

Create an environment for team to succeed and ensure individual and team goals were communicated

and achieved

Motivated and drove staff to exceed business initiatives and handle customer escalations as necessary

Proven track record in the training and mentoring of new sales personnel using real life situations, providing

both constructive criticism and positive feedback, reinforcing skills and building a productive team

Performance recognition: Assistant Manager of the Month, Top Gun Award, and numerous Customer

Service Awards

Provided outstanding customer service while educating and engaging customers through product

demonstrations

Leverage store promotion and marking events as an opportunity to solicit new customers

Exceeded all sales objectives for wireless phones, service plans, features and accessories

Handled phone inquiries from customers on billing issues, payments, upgrades and service changes

Interfaced with other departments on customer’s behalf when necessary

EDUCATION

BA in American Urban Studies

Metropolitan College of New York - New York, NY

2011 to 2013

Liberal Arts

Borough of Manhattan Community College - New York, NY

June 1991 to June 1993

Diploma

South Mecklenburg High School - Charlotte, NC

August 1988 to May 1991

SKILLS

Time Managment,Interview, Recruiting, Microsoft Word, Powerpoint, Public Speaking, Research, Training,

Leadership, Admissions, Customer Retention, Data Entry, Conflict Resolution, Critical Thinking, Teaching and

Employee Training

ADDITIONAL INFORMATION

COMPUTER SKILLS

Proficient with Microsoft Access, Excel, Outlook, PowerPoint, Word

Contact this candidate