Human Resources Customer Service

Calvin D. McCoy

**** ****** ***** **. ****: 678-***-****

Lithonia, GA 30058 Email: **************@*****.***

Professional and Skilled Human Resources Specialist

Dedicated and passionate professional with comprehensive and expansive expertise in human resources, management, and customer service. I

am seeking opportunities within a dynamic organization that encourages personal development and career advancement directly related to

initiative and contribution.

Core Strengths & Skills

Recruiting Employee Benefits Payroll

Complete Hiring Process Training EEO

Staff Scheduling Employee Evaluations Customer Service

EDUCATION

Ottawa University – 06/2015 - Bachelors of Arts Degree – Human Resources

Gupton-Jones College of Funeral Services – 02/13 – Associates of Science Degree – Funeral Service

Harris Stowe State College – 07/04 - Associates of Arts Degree- Business Administration/Management

PROFESSIONAL EXPERIENCE

2012 – 2013

LA Fitness - Senior Sales Counselor

Manage and supervise the sales activities within the fitness sales department

Responsible for all sales related activities on a day-to-day basis, including interviewing and hiring, membership sales and

promotional events, as well as helping in the general operation of the entire gym.

Establishing and maintain leads; calling on new businesses for corporate accounts, obtain leads from existing members.

Give club tours and membership presentations, utilize computer programs to track appointments and sales.

CFC Broadcasting Network, Inc. – Human Resources Supervisor 2009 – 2012

Administers various human resources plans and procedures for all company personnel .

Assist in the development and implementation of personnel policies and procedures; prepares

and maintains employee handbook and policies and procedures manual.

Monitor, review and approve unemployment claims.

Responsible for assigned aspects of recruiting and employment; including workforce planning, job

analysis, labor relations, salary administration, recruitment, application screening, internship selection,

interviewing, selection assistance, reference checking and hiring.

PDS Heart/Cardionet – Customer Service Technician Lead 2006 – 2009

Duties included; Educate patients over the telephone and assist them in activating their monitors and

sending baselines. Order monitoring supplies and/or device replacements as necessary.

Contact patients in a timely fashion to arrange for kit delivery and to confirm demogra phics. Receive and

edit patient ECG transmissions. Communicate with physician offices and Account Executives, as needed.

Answer all incoming customer calls manage them effectively and efficiently. Responsible for troubleshooting,

cancellation, and early discharge calls from patients.

EDS/Saab Cars USA, Inc. – Human Resources Specialist 2005 - 2007

Prepared and maintained employment records related to hiring, termination, leaves, transfers, or promotions,

using human resources management system software.

Recruited and informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules,

working conditions, or promotion opportunities.

Maintained and updated human resources documents, such as organizational charts, employee handbooks and

directories, and complete performance evaluation forms.

Resumes’ and Resources Staffing Agency –Recruiting Branch Manager 2001 – 2005

Interviewed, hired and placed temporary employees. Identified qualified employees through recruiting

and interviewing activities to create an inventory sufficient to meet the clients present and future

staffing needs.

Proactively developed new business through a high volume of outbound phone calls

and presentations. Planned, directed, and managed personnel policies including budgeting, benefits,

payroll, risk management and training.

Ensured that financial goals and objectives were met or exceeded by negotiating and setting bill

rates charged to customers to obtain optimum gross margins.

Selection of Professional Experience

.

Southwestern Bell Telecommunications – Human Resources Generalist – Earth City, MO. - 2000 – 2001

Temps, Inc, Medical Staffing –Marketing/Recruiting Manager - Swansea, IL. 1998-2000

Perry’s International Communications – Human Resources Assistant – Union City, GA - 1997 – 1998

Contact this candidate