Quality Assurance Software

CHARLOT NACIUS

***A *nd Avenue S. ● Charleston, WV 25303

561-***-**** ● *************@*******.***

CAREER PROFILE

Motivated and hard-working IT professional with experience in technical support, analysis, troubleshooting,

and hardware/software installations. Ability to function as an individual leader and collaborative team member.

Skilled in critical problem solving and implementing appropriate technical solutions. Fluent in the following

languages: English, French, and Creole.

AREAS OF STRENGTH AND EXPERTISE

• Detail-Oriented • Process Implementation • Goal-Oriented

• Trustworthy Employee • Critical Problem Solving • Project

• Responsible & • Teamwork & Collaboration Management

• Relationship

Dedicated

Building

PROFESSIONAL EXPERIENCE

Deployment Team Member August 2012 – Present

Ntelicor – Contract Employee for Office of Comptroller of Currency Charleston, WV

• Assisting with department-wide upgrade of Windows XP to Windows 7

• Follow detailed instructions for both laptops and desktop computers

• Perform installation of security software and Trusted Platform Module (TPM)

• Work in a highly confidential environment with a clearance background check

Help Desk Technician April 2012 – July 2012

Wells Fargo Various Locations

• Performed troubleshooting, installation, imaging, configuration, and repair of computer systems

• Managed hardware and software performance, including cable management

• Replaced and installed printers with the IP address

• Assisted leadership with replacing server, network switch, and scrubbing old server

• Updated teller system throughout organization

• Organized and assisted with inventory and decided how many computers were necessary

Software Quality Assurance Analyst December 2011 – April 2012

Xcel Tech, Inc. Fort Falls Church, VA

• Managed all quality assurance functions including planning, strategy, testing execution, and tools

• Collaborated with other personnel to establish timelines and agreed-upon plans for implementation

• Documented and communicated entire quality assurance process

• Cooperated with business analysts and technical analysts to ensure successful project completion

• Reported various issues and test results as required

Desktop Support Internship December 2009 – December 2011

Mountain State University Beckley, WV

• Replaced motherboards, hard drives, and LCD screens in laptops and PCs

• Performed hard drive data recovery, file data recovery and laptop imaging

• Managed LAN/WAN installation and arrangement for network PCs

• Installed cable pathway systems (cable trays, cable racks, J-hooks, and D-rings)

EDUCATION

Bachelor of Science – Computer Science, Mountain State University

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