Customer Service Human Resources
Resume:
LaTronya Acevedo-Berry
New York, NY 10032
*********@***.***
Objective: Seeking to secure a Full-time position in the Human Resources field as a Generalist,
Recruiter, Coordinator, Training Facilitator or Specialist
EDUCATION
Master of Arts in English
National University, Online 8/08
Bachelor of Arts in Communication
Specialization in Broadcasting and Journalism
Kean University, Union, New Jersey
5/03
MOST RECENT EXPERIENCE
Adjunct Professor
Westchester Community College, Valhalla, New York 2010 - Present
Courses taught: Composition and Literature
Berkeley College, New York and New Jersey 2008 - Present
Courses taught: Composition, Literature, Public Speaking and Persuasive Communication
EMPLOYMENT HISTORY
(Human Resources)
Lead Hiring Logistics Specialist
Kelly Services - HrFirst, (State Street Corp) - Sacramento CA 6/07- 5/08
- Provided administrative support to the HR function
- Utilized PeopleSoft, Oracle, HRIS, and ATS.
- Created the college campus recruiting strategy for 3 California offices.
- Recruited candidates through the ATS, Internet, referrals, job fairs, and other sources
- Wrote job descriptions and posted new requisitions for online Job Boards
- Conducted pre-employment screens, background checks, credit checks, and references.
- Lead weekly new hire orientations
- Maintained office supplies/equipment and events calendar
- Completed on-boarding paperwork, offer letters, and safety protocol training.
- Set up pre-hire technological requests, to include email, phone systems, and software
login, for all new hires.
- Rolled out training to newly hired Hiring Logistics Specialist in 3 remote offices in
California, New York, and New Jersey.
Staffing Specialist
Manpower Professionals - Sacramento CA 2/07 – 6/07
- Sourced for candidates within the Medical, Administration, Customer Service, I.T. and
Financial fields.
2
- Utilized cold calling, Internet job boards, and networking to identify candidates best
suited for client positions.
- Conducted pre-employment screens, background checks, credit checks, and references.
- Conducted new hire orientations, payroll, and on-boarding logistics.
- Interviewed and Administered skill assessments to potential candidates
Assistant Store Manager
William Warren Properties - La Quinta CA 2/06-2/07
- Managed the company initiative within the established scope, schedule, and budget.
- Sourced, Interviewed, and hired new employees
- Trained employees on company policies and procedures
- Conducted audits for public auctions and records management
- Developed project plans and schedules
- Ensured timely follow-up to all initiative commitments.
Consumer Affairs Specialist II
Nestle Waters North America - Brea CA 8/04-8/05
- Supervised level I specialists to ensure adherence to organizational mission and vision
pertaining to outstanding customer service.
- Developed and updated policies and procedures and communicated changes across
multiple verticals.
- Assisted with new-hire training and updating the department's training manual.
- Coordinated and responded to complex customer inquiries, requests, and concerns on a
wide range of company products and services for quality assurance.
- Responsible for handling escalated calls and potential issues in an efficient and cost-
effective manner for the organization.
- Tracked employee quality for inappropriate coding, standard operations and procedures,
and quality issues for all national and imported brands.
Undergraduate Student (Temp assignments) 1/01-8/04
PRNewswire – News Editor
Comcast Cable- Call Center/Customer Service Representative
Honda USA-Call Center Representative (Campaign & Recall Department)
Katz Media Group- Television Advertising, Sales Assistant
Member Services Representative
Costco Wholesale, East Hanover, New Jersey 7/98-1/01
- Experience in the following departments: Marketing, Member Services, Front-end
cashier, New-hire training, Sales, Membership, Bakery, Produce, Meat, Stock, Return to
Vendor, Inventory, and opening and closing the warehouse
Berry 2
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