Management Manager

Nicole Kriste n Yardas

***** ***** ****** ****** + Austin, Texas 78737 + 512-***-**** + y 6

n ki42 @gmail.com

Profile

Manager with high energy, and extensive experience in project management. Proven expertise in

training, development, presentation skills and communication. Recognized for creativity, leadership and

teamwork. Motivated business professional accustomed to handling sensitive, confidential records.

Diplomatic and tactful with professionals at all levels. Demonstrated history of producing accurate, timely

reports meeting project management deadlines and maintain a sense of humor under pressure. Poised and

competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven

environments. Excellent team building skills.

Skills Summary

Strategic Sourcing Supply Chain Category Management

Software / Hardware Asset Mgmt. Project Management National Account Manager

Metrics Analysis Telecom Sourcing and Procurement

Contract Review and Negotiation Cost Analysis and Savings Data Warehousing

Help Desk Strong Tactical Skills Program Development

RFP/RFO/RFI Life cycle process Report Preparation Curriculum Development

Training Process Documentation Knowledge Transfer

Metrics Measurement and Analysis

Professional Experience

SUPPLY CHAIN / SOFTWARE/HARDWARE LIFE CYCLE MANAGEMENT / PROCUREMENT

Infrastructure asset specialist with extensive expertise in building, managing, and maintaining

client service relationships, a strong ability to provide alternate sourcing solutions to meet

customer demands and delivery schedules, successful management of relationships between

int+rnear’s software hardwaresasset management/sourcing

10 e y al/external clients/team .

10+ project management skills

10+ years in sales & account retention

10 + years training development & delivery experience customer

SEOveICE/front ofEce NG/PRonBLndM SviLe iING cable customer service

RV rsee MARKfi TI operati O s a E proO d V mpec

Develop and implement strategic souring plans

Experienced in Requirement Analysis, and Management Reporting.

Strong understanding of data quality assurance processes and procedures.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day to day operations

• Facility rental/maintenance

• Finances: accounts payable/receivable, invoicing, budgeting

• Manage Inter Department Relations

• Maintain all inter team communications and process development

• Service Delivery and Improvement plans

• Curriculum Development / Implementation / Training

Employment History

RFD & Associates

July 2013 – August 2013

Metrics Analyst

Coordinate the development of the Metrics Management Plan (MMP) with the delivery team and Client Metrics Manager Point of Contact. The Client

engagement Service Level Agreement is the basis for developing the Metrics Management Plan.

• Baseline the SLAs with Client during Transition In

• Works under the direction of the Metrics Manager

• Analyze and assess the current Metrics Capture Tools for SD&I

• Identify changes required for the tools to implement the metrics agreed in SLA document

• Develop and implement the Metrics Capture Strategy

• Create SLA Data Capture Mechanism

• Develop initial SLA Report Format

• Create MMP training and roll-out materials

• Review with Client

• Hand-off to Delivery Management/SQA Manager

NEOS Consulting

Nov 2012 – May 2013

Software Asset Manager

Oversee the daily and long-term strategic management of software and technology-related hardware within the organization.

Advanced experience at interpreting software licensing requirements, licensing terms and conditions

Advanced understanding of system architecture for midrange servers and workstation environments supporting (MS & Oracle), client/server

applications.

Strong ability to conduct research related to software utilization, compliance, requirements and entitlement

Advanced understanding of Microsoft's Software Platform such as Windows Servers, Windows Operation Systems, Database, Desktop / Server

Management

Proven ability to communicate through email, individual interviews, group meetings, and presentations to end users, management, developers, and

vendors.

Identify savings opportunities for renewals, software licensing, and services. Follow through with vendors and associates to obtain identified savings.

Work with software vendors to transfer licenses to another company following a divestiture

Collect and maintain information for budgeting, software compliance & inventory, contract summaries, and cost comparisons

Manages software license information, agreements and updates compliance and self-audits.

Manages enterprise wide IT asset management systems.

Improve software/hardware best practices and processes.

Serves as liaison to the IT Procurement Liaison staff and the Legal Contracts staff as it relates to the functions of IT Asset Management in procurement

activities.

Recommends agency policy and procedures for IT Asset Management including lifecycle management of the assets as well as disposal strategies.

Coordinates with IT Procurement Liaisons on the receipt of purchase orders, invoice tracking and reconciles changes in inventory.

Coordinates with IT Asset stakeholders to provide direction on IT Asset Management best practices, procedures and technology directives.

Prepares and presents reports regarding Agency owned IT Assets by compiling, reviewing, and analyzing data and reporting to agency management.

Prepares and documents IT Asset Management Policy, Procedures and Processes for review and approval.

Curriculum Development and Program training

Performs other related duties as assigned.

Independent consultant

May 2011 - current

Strategic sourcing / Project Management /Contract Negotiation

Contract Evaluation and renegotiation

Financial Management

Monitor category trends and conduct market research

Telecom Real Estate Contract Management

Manage Service Line Agreements

Negotiate Air Rights

Accenture

July 2006 – April 2010

Strategic sourcing and Project Management

Mana ged Multiple Clients at one time

Averaged 18%-20% sa vings on purcha se of new hardware, software and smart buys

Averaged 7%-11% savings on all renegotiated contra cts

Category Ma nagement of IT (Information Technology):

Mana ge all Contra ct Renewal/ Spot Bu ys/ Source & Re Source

Establish and maintain relationship between clients

Maintain good working relationships with key vendors

Identify opportunities for sourcing/procurement a ctivity

Effectively ra ise issues/concerns before they arise and present options for resolution

Own, ma nage a nd update Category Cards on Buyer Portal

Monitor category trends a nd conduct market research a s needed

Monitor purcha ses / Recommend policies and procedures/ Contract Renewa ls

Determine optimal stra tegy for renewals (re-negotiation vs. spot-buy)

Condu ct due diligence to determine if multiple maintenance agreements exist with the sa me vendor

Appropriately leverage multiple maintena nce agreements to drive maximum maintenance renewa l savings a nd timing

Review renewa l terms a nd conditions to ensure ma ximu m value for FHN

Strong understanding of Data Modeling in data warehouse environment such as star schema and snow flake

schema.

Sourcing & Re-Sourcing:

Responsible for Curriculum Development and Program Training as needed

on client engagements

Utilize Accenture 7 step sourcing methodology

Analyze spend

Develop new product/service specifica tions in cooperation with Accenture client

Build a nd mana ge ba seline (spend, requisition/PO process, supplier/u ser behavior and procurement practices) data, u sing external expertise

as needed

Develop sourcing strategy for client approval

Define sourcing a nd contra cting process for client approval

Develop supplier evaluation a nd selection criteria a s part of a greed procurement strategy

Asset Management Analyst

Responsible for $20 million of software and hardware infra structure a ssets a cross four ca ll centers, two data centers and 12 outreach offices.

Established strong relationships with HUB vendors. Responsible for interpreting a nd meeting business objectives, providing bu siness valu es,

as well a s resolving issu es having potential a dverse effect(s) on the tea m a nd project.

Created a tra cking sheet to track all moves a nd deployments within each site using interpretive judgment for required specification.

Interpreted daily business objectives and executed work progra ms with the state to regulate maintenance renewa ls.

Implemented continuous improvement mea sures with vendors to pa y all ba ck -logged maintenance.

Initiated improvement a ctivities to co-term maintena nce renewals within each vendor.

Prepared variou s types of financial reports including foreca sts, budgets, a nd variance reports.

Ensured a vailable discounts a nd incentives from vendors adva ntageous to the project.

Worked with the finance division to reconcile all purcha se records in Great Plains, including the identification of duplicate entries and

cleaning u p the location of assets.

Worked with the Training Lea d to document and bring a dditional visibility to training issues, a s well as implement more su pport initia tives

or the training environments.

St. David's Episcopal Church

Nov. 2002 - June 2006

Director of Communic ations

Developed a nd maintained a policies a nd procedures ma nual for personnel, su pport service, and management/operation areas.

Identified, a ssessed, ma naged, a nd developed mitigation strategies for risks to support services (e.g. data storage, IT applications, materia ls

mana gement, insurance, a nd facilities).

Ma naged annual budget within established guidelines.

Served as purchasing a gent to identify needs, define requirements, and ma nage solicitations for goods, services, a nd equipment.

Ensured a ppropriate maintenance and support of financial, charitable contributions a nd huma n resource systems.

Maintained inventory of software applications, important files, and IT a ssets.

Ensured compliance with federal and state labor, tax, and employment laws, requirements, a nd reporting.

Reviewed a nd developed recommendations regarding wa ges and salary structures and personnel practices and benefits.

Reviewed, analyzed, and developed insura nce requirements recommendations.

XO Communicatio ns

May 2000 - Oct. 2001

Project Manager

Analyzed, u pdated, trained a nd implemented procedures to help improve the daily ma nagement of operations.

Supply chain pla nning involving produ ction control, inventory control, process control, material resource planning (MRP) and

Procurement

Maintained Ora cle work orders release schedule to provide on-time receipt of all material orders.

Assisted in setting up new inventory systems and modified existing systems when necessary.

Monitored delivery schedules with suppliers a nd successfully met production/delivery schedules.

Ensured customer requirements are appropriately tra nslated into project plans and specifications.

Ensured each project progresses a ccording to esta blished milestones by providing appropriate administra tion a nd support to a ll project tea ms.

Monitored projects until the targeted level of bu siness utilization a nd benefits rea lization are achieved

Negotiated pricing SLA’s and other terms of purchase.

Procured materials, components, equipment and services at the lowest cost consistent with consideration of quality, reliability of source and

urgency of need.

Assisted in the development a nd modification of network operations ca pital budget.

Mana ged budgets, time-lines, and communication between multiple departments on installation of new fiber insta lls.

Created and implemented performa nce metrics to justify number of technicians needed per market for ea ch specified area (transport, switch,

and install & repair).

Developed and implemented process for expense approval procedures a nd monthly reporting and field operations mana gement activity

procedures and reporting.

Coordinated internal a nd external training cla sses.

La Quinta I nns Inc.

Jan. 1999 - May 2000

National Accounts Manager/ Director of Sales

Responsible for curriculum development a nd training of new Directors of Sales in western region

Prospected organizations that book groups related to retail/restaurant industry

Ma naged 30+ national a ccou nts generating over 3 million in a nnual revenue

Identified and attend tra de show opportunities related to retail/restaurant industry

Researched new lea ds through Internet searches, fortune 500 companies, a nd Dodge Reports

Compiled 2000 Sales pla n and budget for retail/restaurant segment

Colla borated with outside consultants to reorga nize corporate sales structure

Developed a nd mana ged all high tech accounts for 10 Austin area hotels

Prospected individual and corporate a ccounts through cold calling, telemarketing, tra de shows and professional networking

Compiled a nd produce marketing reports. Reports to include end of period reports, yearly marketing pla n, a nd trimester pla ns

Insured completion a nd accuracy of a ll commu nications, written and oral between sales office and clients.

Responsible for budgeting and cost control within the sa les department.

Maintained 20+ calls weekly to inclu de new and current clients.

Maintained thorough k nowledge of market and competition. Remain current on business trends and local activities.

Exceeded budgeted revenues in first operating year by over 11%.

Education

BS

Texas Tech University

Psychology/Mass Communications

Professional Societies

Professional Society Member Since

ISM 1/2008

Training/Continuing Education

Training for Project Managers, Project Management 101, Eastland, Understanding Government Global

Performance, Management: Set Objectives, Global Performance, Management: Access Outcomes, Ariba

Category Procurement, Problem Solving, Business Process Management, Sexual Harassment/Situational

Ethics, Time Management, Personal Effectiveness, Professional Presence, Fundamentals for Success

Computer Skills

Microsoft Office Professional Suite, Facilities and Office Services Management, Microsoft Commerce Server

2009, Oracle Financials, Oracle human resources, Oracle Order Fulfillment, Oracle Projects, Oracle, Discoverer,

SCM Order Management, Project Management, Remedy, Sales Capacity Planning, Sales Talent Management,

HP Software (Mercury) – Performance Center, Merger and Acquisition Integration, Mergers Acquisitions

Divestitures and Alliances Strategy, BMC Remedy Service Desk Adobe Photoshop, Business Objects,

COGNOS, Adobe Illustrator, Adobe PageMaker, Adobe PDF Creator, Visio Professional

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