Customer Service Data Entry

LUIGI L. PARISI

**** ******** ****** • Wilmington, Delaware 19805

302-***-**** • **************@***.***

PROFILE

• Experience in computerized high-speed banking production environment, collections, customer service.

• Recipient of “Outstanding Performance on Remittance Processing” and “Top Performer” for Outstanding

Achievement in Customer Service from 2000 to 2004.

• Legal and insurance account management in finance environment.

• Reliable and efficient computer operator focused on achievement of business-critical needs.

• Analytical and problem-solving skills.

• Highly organized, creative and resourceful in issue identification and resolution.

• Adaptive and flexible in a demanding business and fast-paced environment.

• Excellent interpersonal skills, confident and poised in customer service interactions.

PROFESSIONAL EXPERIENCE

DEALS ON WHEELS – Wilmington, DE

Account Manager, Finance Department, 2009 - 2011

Managed extensive portfolio of car loans in accounts receivables department using loan ledger accounting

software. Monitored large portfolio of accounts receivable loans; handled insurance claims and accounts.

Communicated with customers to obtain daily account information for Automatic Clearing House payment

withdrawal; led face to face meetings with clients to review and update account information for residence,

employment, bank account information. Analyzed credit reports and accessing Accurint and White Pages to

locate defaulting customers. Handled legal accounts resulting in Chapters 7, 11, 13 bankruptcies and prepared for

lawsuits.

UNITED PARCEL SERVICE – Wilmington, DE

Auditor, 2007 - 2008

Managed discrepancy resolution for packages using bar code technology in revenue recovery department for

height, width, length and Hazmat packages, ensuring paperwork implemented under state and federal guidelines.

FIDELITY INTEGRATED SOLUTIONS – Wilmington, DE

Transport Operator, 2004 - 2006

Operated computerized, high-speed Unisys Image System which captured images of bank transactions and

posted data to customer accounts through a Pass 1 and Pass 2 automated process. Demonstrated cross-training

in balancing reconciliation, data entry and dispatching bank statements to customers. Printed bank statements,

transferred bank related files from main server to computer room for daily processing. Trained new operators and

assumed supervisor’s responsibilities. Ensured accuracy of computerized transmissions for deposits of all branch

activity.

BANK ONE (formerly First USA) – Wilmington, DE

Senior Transport Operator I, 1999 – 2004

Operated high-speed computerized Bank Tec Image System to deposit and process credit card payments

through a Pass 1 and Pass 2 automated process. Managed and validated documentation flow of daily deposits,

missing and free items, data entry and reconciliation. Trained and mentored other transport operators while

continuing to gain experience in other functions in the computerized, high-speed banking production environment.

EDUCATION

DELAWARE TECHNICAL AND COMMUNITY COLLEGE – Wilmington, DE

WESLEY COLLEGE – New Castle, DE – Major: Accounting

OTHER

Computer skills, including Microsoft Word and Microsoft Excel

REFERRALS

Available on request

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