Customer Service Technician

Paul Kum-Nji

at

*********@*****.***

Summary

extensive technical knowledge blended with plenty of customer service and end-user interaction

experience in day to day operations in financial, medical, administrative and production environments

Experience

PC Deployment/Support Technician at The World Bank

May 2013 - Present (2 months)

Handles all stages of PC upgrade and refresh, staging, imaging, deployment, installation, configuration,

end-user consulting, and finally escalation if necessary

Field Technician at After Hours Computer Repair

March 2013 - Present (4 months)

Desktop, laptop, MAC and PC software/hardware support and troubleshooting

PC diagnostics, upgrade, deployment

data security, transfer, network setup and security

Temporary Associate at RemX Specialty Staffing

2012 - Present (1 year)

Customer Service/HelpDesk at CorVel Corporation (RemX Staffing)

March 2013 - April 2013 (2 months)

password/login trouble shooting, and call center first point-of-contact

Compliance Specialist (RemX Staffing) at Village Bank Mortgage Corporation

July 2012 - February 2013 (8 months)

assisted with compliance for Federal and internal audits

Production Technician at Redemtech IT

April 2012 - May 2012 (2 months)

deployment, upgrade and evaluation of PC

Medical Records Technician at VCU Health System

April 2009 - April 2012 (3 years 1 month)

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Certifications

DoD IAT Level 1/A+ Certified PC Technician

CompTIA License COMP001020341731 February 2012 to February 2014

Skills & Expertise

Data Entry

Customer Service

Administrative Work

PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Office 2007

Teamwork

Access

Software Documentation

Windows

Troubleshooting

Microsoft Office

Spreadsheets

Computer Hardware

Education

J Sargeant Reynolds Community College

Computer Programming CSC, 2013 - 2014

University of Rochester

2003 - 2007

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Paul Kum-Nji

at

*********@*****.***

Contact Paul on LinkedIn

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