Manager Customer Service

Connie Harrison

Experienced Partner Relationship Manager

*************@*****.***

Summary

Business management professional in consumer packaged goods and services with experience in physical and

digital supply chain, partner relationship development, operations, personnel management, strategic market

analysis and research. Specialization in B2B information services and marketing partner programs. Pursuing

account, customer or partnership development and management.

Experience

Senior Operations Fulfillment Coordinator at Avanti Press

October 2012 - Present (9 months)

Territory Sales Executive at CLCD, LLC

September 2011 - Present (1 year 10 months)

Children's & Young Adult literary electronic reference database licensing for multi-channel solutions in

Public Libraries, Academic, Schools and Publishing

Client Coordinator at Thomson Reuters

February 2012 - October 2012 (9 months)

myPay Solutions new client onboarding, sales support and business process re-engineering

Marketing Specialist, Affiliate Partnerships at Borders In Bankruptcy

June 2011 - July 2011 (2 months)

Monetize Borders.com via affiliate marketing agreements, create and maintain relationship for commensurate

profitability and analysis of key success metrics.

Content Acquisition Manager at Rovi

August 2006 - November 2010 (4 years 4 months)

Researched, developed and managed strategic domestic and international business partnerships worth $1M+

annually in data, content, and product that reduced acquisitions costs while increasing processing efficiency.

Managed this function for $20M+ data sales spanning music, movies, games & books consumer product

industries for AMG, Muze and Rovi-branded products, services and websites.

4 recommendations available upon request

Book Search Operations Supervisor at Google, Inc.

June 2006 - August 2006 (3 months)

Responsible for day shift operations of the Ann Arbor Book Search project partnered with U of M libraries. I

supervised book scan operators and generated and utlized productivity reporting and my supervisory skills to

improve individual and shift performance and maintain scan station utilization.

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Merchandising Operations Manager at Borders, Inc.

1987 - 2006 (19 years)

Managed vendor relations and supply chain for product lines for retail sale at Borders Book Shops, Borders

Books & Music, Borders Outlets, Waldenbooks and the original Borders.com. Developed system

enhancements and people-processes cross-functionally that improved efficiency or reduced problems

impacting profitability, productivity or adverse vendor relations. I managed a staff of 5-15 professionals

responsible for new release planning, po management, product sourcing, returns inventory, and all supplier

relations, agreements, internal/external customer service and account management.

Courses

Master of Library & Information Science (MLIS),

Digital Content Management

Wayne State University

Library Science Profession

Computer Technology

Organization of Information

Library Management & Administration

Independent Coursework

E-Marketing for Small Business and Nonprofit WCC Community Enrichment

Organizations

E-Marketing: Social Media Best Practices WCC Community Enrichment

E-Marketing: Grow Your Business with LinkedIn WCC Community Enrichment

E-Marketing: Content & Communication WCC Community Enrichment

E-Marketing: Search Engine Optimization I WCC Community Enrichment

WordPress Intro WCC Community Enrichment

E-Marketing: Twitter Tactics for Business WCC Community Enrichment

Certifications

Internet & Computing Core Certification

Certiport, Inc. December 2011

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Volunteer Experience

Board Trustee at Greater Milan Area Community Foundation (GMACFmichigan.org)

March 2013 - Present (4 months)

GMACF mission is to enhance the cultural, economic, educational, or environmental quality of life within the

greater Milan area of Michigan through a variety of charitable grants and programs from its permanent and

growing community endowment..for good, for ever.

Annual Fundraising Gala Planning Committee Aug 2012-Feb 2013

Volunteer Field Advocate at American Foundation for Suicide Prevention

November 2012 - Present (8 months)

I am a volunteer field advocate for AFSP/Suicide Prevention Action Network-USA. I am involved in the

suicide prevention movement because I lost my oldest son, Eric, to suicide Jan 2011, who was everyone's

favorite person including mine. AFSP increases awareness of suicide as a public health problem, promotes

fed, state & local public policies and disseminates information into communities about such programs. As a

field advocate I will strive to blot out the stigma associated with suicide, and build relationships with related

organizations while supporting suicide survivors who share this life-altering experience in silence separately.

Skills & Expertise

Management

Team Building

Retail

Sales

Project Management

Account Management

Negotiation

Strategic Partnerships

Operations Management

Strategy

Business Development

E-commerce

Social Media

Market Research

Social Media Marketing

Strategic Planning

Digital Marketing

Social Networking

Digital Media

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Education

Cleary University

MBA, Business Administration, 2004 - 2006

Eastern Michigan University

BS, Literature & History, 1985 - 1993

Wayne State University

Master of Library & Information Science (MLIS), Digital Content Management, 2012

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Connie Harrison

Experienced Partner Relationship Manager

*************@*****.***

4 people have recommended Connie

"Connie is flexible and capable and can easily adapt to the changing needs within her job title without losing

the key focus of her overall professional purpose. She would be an asset to any company, plus she has a great

personality and she is able to put out the fires that crop up in the course of a day without having to involve a

lot of other staffers in making the fire go out. Moreover, Connie is terrific in one-on-one meetings with

clients and others that need to be related to."

David Lewis, Assistant Classical Editor, Rovi, worked directly with Connie at Rovi

"Connie is an outstanding business development professional. Her ability to manage content relationships was

invaluable to my job at Rovi. Connie rocks!"

Rashaan Josey, Director, Technical Account Management, Rovi, worked with Connie at Rovi

"I have had the pleasure of working with and knowing Connie Harrison for over 15 years. I first met Connie

when she was a merchandising operations manager for Borders during the beginning of the transformation of

the music industry and a period of dramatic growth for Borders. Connie had enormous clout in making

merchandising and advertising decisions for the Borders chain and she was always viewed as an advocate for

her employer, concerned about Borders bottom line, but at the same time a person who treated fairly the

members of the recorded music community. Four years ago I had the good fortune of again crossing paths

with Connie again in my role as President of A2IM, of which Rovi/All Music/Media Guide is a member.

Connie and Rovi are a key resource for the independent music community and Connie as the Rovi

representative ensured all of our members were aware of the benefits, which are also used by the

SoundExchange of which I am a board member. In addition given Connie's strong skill set I have included

Connie in small delegations A2IM led to England and China to represent the independent music label

community overseas. Anyone needing an eloquent hard working manager who can adapt to the changing

media marketplace would be well served by hiring Connie. Rich Bengloff, President, American association of

Independent Music"

Richard Bengloff, President, The American Association of Independent Music (A2IM), was with another

company when working with Connie at Rovi

"Connie is extremely knowledgeable about the content and products driving the music and movie business.

She consistently works as an advocate for her clients and understands how time sensitive data can be. She is a

great partner and a leader in the industry."

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Perry Patterson, VP, eCommerce, Alliance Entertainment, was with another company when working

with Connie at AMG

Contact Connie on LinkedIn

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Contact this candidate