Customer Service Manager

Rhoda Stater

** **** ***

Henderson, NV *****

Cell Phone 702-***-****

OBJECTIVE: To obtain a position where I can use my knowledge and

experience with an opportunity to advance within the company.

SKILLS & ABILITIES

. Typing speed 45+wpm and ten-key speed of 10+kph

. Advanced skills in Microsoft Office Suite

. Experienced in MAS90, Data Works and QuickBooks

. Experienced with specialized database programs such as Novar

. Experienced with People Soft / Time and Labor

. Skilled in all office equipment including fax/copy machines and

more

EDUCATION

1989-1990 Completed: Assorted Courses leading to an AA in Accounting

1989 Awarded: High School Diploma

EMPLOYMENT

2009 - Current Payroll Specialist II, Cox Communications

Responsibilities consist of; processing payroll for 1300+

employees. Ensure that all timesheet corrections are

processed in a timely manner. Prepares, documents, and

disburses company-wide payroll checks for the hourly and

salaried employees. Ensures all appropriate taxes,

deductions, and contributions are accurately withheld and W-

2s correctly issued. Recommends and implements changes in

methods or procedures to improve the efficiency of the

payroll functions. Process new hire, transfer in & out

employees as well as terminations. Provide a variety of

support to employees and leaders in all areas of payroll,

benefits, and employee relations. Ensures timely and

accurate information is provided to employees in a

professional manner. Respond to all inquiries through phone,

mail, email, and/or face-to-face contact with employees.

2004-2009 Accounting Assistant III, Cox Media, Inc.

Responsibilities consist of: preparing Commission Statements,

verifying payroll register, preparing overtime report,

maintaining head-count reports, prepared monthly vacation

tracking sheets, assisted the management team with job

posting/hiring, assisted staff member with questions/concerns

pertaining to payroll/human resource. Provided assistance to

the General Manager/Business Manager and maintained the

duties as a Business Assistant.

2003-2004 Business Assistant, Cox Media, Inc.

Responsibilities consist of: process accounts receivable,

research discrepancies, audit customer accounts, balance

deposits, perform general ledger reconciliation, process

incoming credit applications, maintain credit files,

approved/deny credit by identifying and analyzing credit

risks, monitored and assist with customer collections,

prepare weekly revenue reports, act as backup for monthly

closing procedures, balance sheets and other duties as

needed.

2002-2003 Administrative Assistant, Eagle Painting & Drywall

Responsibilities consisted of: process accounts receivable

and account payable, issued vendor and payroll checks,

prepare bank deposits, calculate and report prevailing wage,

responsible for lien releases and mechanical lien's and

maintain excellent internal and external customer service.

1999-2002 Credit and Collections Manager, CALPLY

Responsibilities consisted of: process accounts receivable,

prepare bank deposits, responsible for lien releases and

mechanical lien's, process incoming credit applications,

maintain credit files, responsible for heavy collections,

report monthly (DSO) daily sales outstanding to upper

management and maintain excellent internal and external

customer service.

1994-1999 Accounting Assistant, Eldorado Cartridge Corporation

Responsibilities consisted of: process accounts receivables

and accounts payable, prepare daily deposits and invoices,

responsible for bank statement reconciliation, prepared month

journal entries and reconciliation of general ledger

accounts.

References available upon request.

Contact this candidate