Customer Service Manager

Lynette M. Gibson

**** ****** ******* **, # **** * Garland, TX 75043 * ***************@*****.*** * 254-***-****

OBJECTIVE: Professional administrator with Bachelor Degree, excellent organization skills and specific

attention to detail seeks employment with a prestige corporation where my skills, experience, abilities, and

education are fully utilized. I have great computer, teamwork, and organization skills, as well as management

skills.

EDUCATION: BSTM - HR Concentration

WORK EXPERIENCE

7-Eleven Corporation April 2012 - Present

Payroll Coordinator Dallas, Texas

Responsible for various types of payroll issues. Process weekly, bi-weekly, multi-state payroll for assigned

locations by entering hours worked and vacation time, and holiday paid earned for associates utilizing Oracle

Payroll System. Make journal entries to balance accounts involving payroll advances, deductions and other

transactions surrounding payroll. Verify personal information for employees and conduct weekly audit of all

hours keyed. Provide customer service to employees by answering calls related to payroll and benefits questions.

Train new employees on payroll processes and procedures. Assist with payroll audits and reports as needed.

ManPower Group Nov 2011- April 2012

Payroll Coordinator Dallas, Texas

Process weekly, multi-state payroll for assigned locations by entering hours worked and vacation time, and

holiday paid earned for associates. We use the JD Edwards Payroll System. Verify personal information for

employees and conduct weekly audit of all hours keyed. Also responsible for keying deductions for assigned

locations when necessary.

EmCare (EMSC) Feb 2007 – Nov 2009

Payroll Benefits Coordinator/Financial Analyst Dallas, Texas

Heavy interaction with Physicians in regards to financial documents and payment to hospital contracts,

compensation and documentation. Manages accounts payable process to include invoice billing, validation and

reallocation of American Express charges and hospital billing of subsidy owed via contract agreement. Tracks and

follows-up with all issues concerning financing and related to payroll, invoicing and billing. Responsible for the

handling all issues regarding payments of current or past due invoices. Monitors and assures compliance between

corporate policy and current IRS regulations. Assumes an active role during acquisitions, conversions or new

business by presenting orientation of payroll information to clinical employees. Works with Regional Finance

Manager to insure proper financial statement presentation of Payroll information and accurate of amounts billed

during close process. Assists HR Benefits Coordinator and Payroll Coordinator with special reports and various

projects as needed. Responsible for completing special projects as assigned by upper management team in a

timely manner. Performed payroll duties, managed contract and maintained physician files. Served as Payroll

Benefits Coordinator prior to promotion as Financial Analysis.

Partnership Employment / Century Business Services Oct 2006 - Jan 2007

Benefits Administrator Dallas, Texas

Mastered new system and enrollment process of several companies. Managed several databases containing

employee information. Served as the go to person for special projects concerning benefits. Required to update

benefits information in reference to changes, new enrollments, or cancellation. Successful provided Customer

Service to clients by answering all calls in a clear & concise manner.

Snelling Personnel / United Samsco Associate Aug 2005 - Aug 2006

HR/Payroll Specialist Plano, Texas

Consistently meet and performs beyond HR Manager's Expectations. Successfully performed all full-cycle

payroll duties and was selected to complete special projects for HR department regarding hiring and I-9

certification and re-certifications. HR Coordinator direct supervisor. Proven track record of success in all areas of

employment. Mastered several different aspects of Human Resources. Managed several separate, but equally

important databases, all containing employee information. Professional & able to interact directly interaction with

upper-level management (CEO, CFO, & COO)

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