Project Active Directory

Rico E. Hatcher

***********@*****.*** • *** East Acres Drive SE, Marietta, GA 30067• 678-***-****

Objectives

Highly qualified, hard working and diligent professional looking for an IT position in an organization where I will

get a chance to improve my knowledge and my skills.

Skills

Excellent written and verbal communication skills

Highly Proficient in Computer Operations

Strong Planning and Organization Skills

Self motivated and enjoy working in a team environment

Meet project deliverables on time and on budget

Certifications

Network + and A+

**CCNA certification exam (In Progress)**

Technologies

Windows based PCs and/or laptops in a Windows enterprise domain environment

Overall LAN/WAN concepts including DHCP, TCP/IP, and Routers

Microsoft Active Directory

Windows XP, Windows 7 and Windows Server 2003

Office 2010

VOIP technologies

Blackberry, BES, Active Sync, iPhones, iPads – sync with Microsoft O365 email

Accomplishments

Projects lead

(Coca Cola)

a) Silver tag laptop project (300) deployed

b) Printer replacement project with over 25 printers ordered and replaced throughout organization

c) Technical lead for the WMS (Warehouse Management System), which mounted VMU’s (Vehicle Mounted

Units) onto 10 forklifts at company’s bottling warehouse

Classified Internal use

Rico E. Hatcher

• • •

d) PC Move at NOC data center (20 pc’s) (2 switches) replaced with Cisco devices

Project Assist

(Coca Cola)

a) Completion of Digital Signage at 3 of 16 facilities

b) Conversion for over 1000 IP phones for the Cisco IPT project

c) Other – Contributed to the Telecom audit for Austell, Fulton Warehouse, and Villa Rica, which resulted in an

annual savings of $3623/year

Experience

Coca Cola

Atlanta, GA

Technical Analyst I / September 2006 – May 1, 2013

Provide remote and on site IT operational support, maintenance, problem solving, configuration, and

installation

View and monitor all support incidents in area of responsibility, manage SLA’s, proactive knowledge

sharing, serve as liaison between users, vendors and technical groups to resolve issues

Conduct surveys and data collection activities

Partner with project leaders on all business initiatives to design and develop the required infrastructure,

execute Lifecycle

Proactively identified potential problems and made recommendations regarding solutions

Maintained local voice and data infrastructures, execution of project deployment, user training and adoption

for systems

Ensure adherence to asset recover standards and policies, conduct pilot testing, recommend system or

process enhancements, execution of project deliverables

Lead and assisted in several projects within the Coke environment

Periodic business engagement with various departments and functions (shoulder to shoulder), improve both

technical and soft skills, coaching, and utilize development tools (Skillsoft and LMS)

Classified Internal use

Rico E. Hatcher

• • •

Atlanta Union Mission Atlanta, GA

System Administrator / May 2001 – September 2006

Support internal LAN/WAN infrastructure consisting of Windows 2000/2003 Active Directory

Monitored and supported internal network security, including adding/deleting users and shared permissions

Analyzed and resolved network and server connectivity issues

Provided support to internal users and external clients on all hardware and software issues

Deployed, maintained, monitored and supported Windows infrastructure related activities of the

organization

Assisted users with policies and procedures for setting up new accounts

Responded to system hardware/software error messages, storage and hardware configuration problems

Recommended and implemented new hardware and software into the environment to increase efficiency

Educated clients on new features and upgrades

Education

Augusta Technical College / Augusta, GA / October 2000 / (AS) Microcomputer Specialist

Classified Internal use

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