Manager Customer Service

Brandy Hastings

** ******** ***** ******, ******* 32703

Phone: 501-***-**** E-Mail: ********************@*****.***

OBJECTIVE

I am seeking a position where I can utilize my media experience to grow

meaningful relationships and partnerships for my company, and create

exciting promotions and events within my community.

EMPLOYMENT

. Visit Florida-Orlando, Florida

Marketing Solutions and Sales Manager: November 2012-Present

Served as regional manager for the central and central east Florida

regions, worked with tourism partners to educate them on the marketing

and co-op opportunities available through Visit Florida, assisted in

the implementation of the new Visit Florida sales team, the transition

to the new website, and transition to the new CRM system, managed

budgets and expenses for my region, represented Visit Florida in my

region by attending and exhibiting at trade shows, and serving as

speaker/presenter at various industry luncheons and events,

participated in projects that focused on issues having an organization

wide impact, proofed and tested product launches, developed action

oriented plans to meet revenue targets

. Clear Channel Radio-Orlando, Florida

Account Manager: March 2010-November 2012

Created community partnerships in the Central Florida area, managed a

large number of diverse clients, developed successful campaigns for

station advertisers, wrote commercial copy, created exciting events

from the ground up that generated increased revenue for station

clients, exceeded assigned budgets-up to 600%, 2nd place in Summer

Sales Contests for 2 consecutive years, chosen by my peers to receive

the Sales Presentation Champion Award in the Dale Carnegie Sales

Advantage class

. Cox Radio-Orlando, Florida

Account Manager: March 2007-April 2009

Developed successful campaigns for station advertisers, managed a

large number of diverse clients, created exciting events from the

ground up that generated increased revenue for station clients, wrote

commercial copy, nominated for Customer Service Initiative Award for

outstanding customer service, was the 2nd highest producer on the

station within 4 months, exceeded assigned budgets, was the chosen

person from my station to be recognized at the company's annual

meeting for my creative problem solving

* Signal Media-Little Rock, Arkansas

Account Manager: September 2004-February 2007

Radio News Anchor: June 2006-February 2007

As account manager: Developed successful campaigns for station

advertisers, managed a large number of diverse clients, wrote

commercial copy, created exciting events from the ground up that

generated increased revenue for station clients, 2nd highest producer

within 3 months of employment, received 1 of 2 non-traditional revenue

specialist positions, met assigned budgets

As radio news anchor: researched, wrote, and voiced news reports for

the morning and afternoon drive programs

* Clear Channel Radio-Little Rock

On air radio personality: March 2003-September 2004

Account Manager: February 2004-September 2004

As on air radio personality: hosted evening programs on two country

stations- in Little Rock, Arkansas and Alexandria, Louisiana, hosted

weekend shows on a rock station, hosted remote broadcasts and events

As account manager: learned to utilize market research to effectively

sell radio, wrote commercial copy, managed a large number of diverse

clients, met assigned budgets

* Equity Broadcasting

Administrative Assistant of National Television Sales: January 2003-

February 2004

On air television host of Kids WB: January 2001-December 2002

On air radio personality: January 2000-December 2002

As administrative assistant of national television sales: assisted in

national sales for more than 20 television stations, created and

updated spreadsheets to track billing for individual stations, created

media kits for stations

As host of Kids WB: hosted daily segments to air during the local WB

programming that targeted children, represented the WB Kids Club at

events around the city

As on air radio personality: hosted the mid-day program on an urban

station, created a feature that generated the highest hour of ratings

for the station, consistently received top ranking in target

demographics, wrote, produced, and voiced commercials, hosted weekly

remotes and events

. KTUX-Shreveport, Louisiana

On air radio personality: February 1997-December 1999

Hosted overnight show before being assigned the position of mid-day

host, consistently received top ratings in target demographics, wrote,

produced, and voiced commercials, hosted remote broadcasts and events

. The Radio Mall-Shreveport, Louisiana

Board operator/On air radio personality: June 1996-February 1997

Hosted various shows on the company's country and Top 40 stations,

hosted remote broadcasts and events, produced a daily sports show on

an AM talk station, operated the audio board for various sporting

events on the AM Talk station

EDUCATION

* Louisiana State University-Shreveport

Major: Mass Communications

* Radio Advertising Bureau Certification

CRMC

. Dale Carnegie Sales Advantage Training

COMMUNITY INVOLVEMENT

. September 2004-December 2006: Member of Arkansas Young Professionals

Network

. April 2009-March 2010: Meals on Wheels Volunteer

. August 2009-present: Early Childhood Development Volunteer at Church

in the Son

. July 2011-November 2012: Member of the Maitland Chamber of Commerce,

position of Chamber Ambassador held

. November 2012-Present: Member of the Central Florida Vacation Rental

Association

. November 2012-Present: Member of Central Florida Hotel and Lodging

Association

Contact this candidate