Shamita Singh
Senior Business Analyst at Ellucian (formerly, SunGard Higher Education)
********@********.*****.**
Summary
Experienced IT professional with an in-depth knowledge of project management fundamentals, business
requirements gathering, change management processes, and process improvement initiatives. A flexible team
leader with experience managing globally located cross-functional project teams in various time zones. Excels
at prioritizing, planning, and managing projects as well as forecasting future requirements. Well-versed in
managing internal and external client relations within insurance, banking, publishing and higher education
industries. Specialist in the higher education industry.
Specialties:
Business Analysis, Project Management, Change Management, Process Improvement, Higher Education
Industry Expertise, Consulting, Enterprise Architecture, Business Requirements and User Experience Design,
Client-focused Software Delivery
Experience
Senior Business Analyst at Ellucian
December 2008 - Present (4 years 7 months)
- Analyse stakeholder needs and produce business requirements based on client-team discussions
- Manage the globally located development team of two to three for each release of the Student Aid product
- Assist with prioritizing project requirements and project plan for product releases
- Analyse business requirements to identify improvement areas and to produce test cases
- Provide test plans, test cases and overall quality assurance for products
- Document and improve quality processes
- Provide training on new product features to consultants and senior management
- Represent Canadian operations on the global quality assurance users’ group
- Analyse inter-dependencies between baseline and localization products
- Analyse and resolve client requests, while guiding and training the global service centre reps
- Review and approve documentation to be delivered to clients for Student Aid product releases
1 recommendation available upon request
Business Analyst at CCH Canadian Limited - a Wolters Kluwer Business
June 2007 - November 2008 (1 year 6 months)
- Managed a team of eight on the Content Project for the new online portal as part of a global initiative
consisting of five projects budgeted at $15M, to convert content into a structured format for ease of retrieval
and transformation to various mediums
- Developed and managed project plans, determined resource requirements, finalized timelines, and led
meetings for the existing publishing application development team of four persons budgeted at $30K, to
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improve the current platform for enhanced client usage
- Led and managed a project team of five for a short-term product initiative budgeted at $60K to provide an
online book to support a client’s needs
- Managed a team of four for a two-month Canadian Legislative software release budgeted at $5K to improve
the software environment for clients
- Managed enhancement tasks for the corporate website team utilising three resources and improving
customer online interaction
- Analysed information gathered and produced business requirements for multiple projects
- Provided statistics and platform knowledge on a Lean Six Sigma project to improve production related
processes
- Documented and provided improvement suggestions for new online product development process
2 recommendations available upon request
IT Consultant - Technical Team Lead at Mohawk College
September 2003 - July 2006 (2 years 11 months)
- Planned, managed and implemented a student application system project comprising a team of seven and
budgeted at $400K, resulting in a significantly reduced employee work load that is now utilised more
effectively in other areas within the college
- Developed project plans and resource requirements, and participated in project meetings
- Trained users and team members to enable efficient use of application
- Led meetings with cross-functional teams to efficiently integrate multiple systems college wide
1 recommendation available upon request
Senior Programmer Analyst at George Brown College
July 2001 - September 2003 (2 years 3 months)
Senior Programmer Analyst
- Planned project workload and ensured that schedules and milestones were met
- Assessed training requirements to prepare training programs for a new system
- Provided orientation, training, and skills development to junior staff
- Provided specifications for operating system and database upgrades
Programmer Analyst
- Simultaneously worked on five projects to implementation
- Performed all aspects of the software development life cycle for student software integration projects
- Implemented a new admissions system
1 recommendation available upon request
Junior Supervisor at Guyana Bank for Trade and Industry Ltd
September 1994 - March 2001 (6 years 7 months)
Junior Supervisor (Programmer)
- Trained a team of three developers
- Planned, designed and developed new and existing features for the Oracle based banking application
- Performed quality assurance and prepared documentation for system enhancements
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Database Administrator
- Implemented a banking application at new and existing bank locations country wide
- Installed and upgraded Oracle databases, and configured workstations and servers to integrate with Oracle
technology
Application Administrator
- Maintained data accuracy and data completeness, created reports and maintained database
1 recommendation available upon request
Junior Supervisor - Life Insurance Underwriter at Hand-In-Hand Mutual Fire and Life Insurance
Company Ltd
September 1990 - October 1992 (2 years 2 months)
- Managed day-to-day activities for a staff of four
Languages
Spanish (Elementary proficiency)
Skills & Expertise
Higher Education
Experienced Business Analyst
Agile Methodologies
Project Management
ERP Software
Enterprise Software
Process Improvement Experience
Team Management
User Interface Design
Requirements Gathering
Consulting
MS Project
Software Testing Life Cycle
Software Implementation
Software Design
Training
Leadership
Business Analysis
Business Requirements
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Education
York University - Schulich School of Business
MBA, 2004 - 2007
Activities and Societies: Net Impact, Women in Leadership
1 recommendation available upon request
Sasin Graduate Institute of Business Administration of Chulalongkorn University, Thailand
MBA, Exchange Semester - Fall 2006, 2006 - 2006
University of Guyana
BSc, Computer Science, 1997 - 1999
University of Guyana
Diploma, Computer Science, 1992 - 1994
Interests
Hiking, Travelling, Running
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Shamita Singh
Senior Business Analyst at Ellucian (formerly, SunGard Higher Education)
********@********.*****.**
7 people have recommended Shamita
"I worked with Shamita while in Toronto. She is focused on her work and always driven by quality. She has a
very good contact with clients and is a good team player as well. It was a pleasure to work with her."
Caroline Bloin, Bilingual Senior Business Analyst, PMP®, SunGard Higher Education, worked directly
with Shamita at SunGard Higher Education
"Shamita has excellent skills to gather information and produce solid documentation on an existing process
before the transition to a new one. She is fun to work with and doesn't loose sight of the task at hand."
Mathieu Robert, PMP®, Project Leader, Publications CCH, worked directly with Shamita at CCH
Canadian Limited, a Wolters Kluwer Business
"Shamita was very supportive and helpful when I joined her project as BA sharing knowledge and giving
directions. She is extremely professional and has a lot of ability conducting requirements. Strongly
recommended."
Gustavo Amaral, PMP, Business Analyst, CCH, worked directly with Shamita at CCH Canadian
Limited, a Wolters Kluwer Business
"Shamita is professional and pleasant to work with. She always finds ways to make things happen and is very
practical in her approach resulting in a finished project on time, within costs and up to expectations."
Rob Mcinnis, was Shamita's client
"Shamita was an outstanding and dedicated member of the Admissions Project team. During the life of the
project she demonstrated creative problem solving and innovative programming skills. Shamita played a key
role in the success of the project."
Ray Tibando, Owner, Activation Consulting Services Inc., worked directly with Shamita at George
Brown College
"Shamita was a conscientous and diligent member of the IT team. She produced first quality work and
worked well under pressure."
Tahseen Nasir, Manager Information Technology, Guyana Bank for Trade & Industry Ltd, managed
Shamita at Guyana Bank for Trade and Industry Ltd
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"I found Shamita to be very easy to work with and she's dedicated to her team mates."
Dave Chan, President, Graduate Business Council/Schulich School of Business, studied with Shamita at
York University - Schulich School of Business
Contact Shamita on LinkedIn
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