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Project Quality Assurance

Location:
Toronto, M5J2Y2, Canada
Posted:
June 24, 2013

Contact this candidate

Resume:

Shamita Singh

Senior Business Analyst at Ellucian (formerly, SunGard Higher Education)

********@********.*****.**

Summary

Experienced IT professional with an in-depth knowledge of project management fundamentals, business

requirements gathering, change management processes, and process improvement initiatives. A flexible team

leader with experience managing globally located cross-functional project teams in various time zones. Excels

at prioritizing, planning, and managing projects as well as forecasting future requirements. Well-versed in

managing internal and external client relations within insurance, banking, publishing and higher education

industries. Specialist in the higher education industry.

Specialties:

Business Analysis, Project Management, Change Management, Process Improvement, Higher Education

Industry Expertise, Consulting, Enterprise Architecture, Business Requirements and User Experience Design,

Client-focused Software Delivery

Experience

Senior Business Analyst at Ellucian

December 2008 - Present (4 years 7 months)

- Analyse stakeholder needs and produce business requirements based on client-team discussions

- Manage the globally located development team of two to three for each release of the Student Aid product

- Assist with prioritizing project requirements and project plan for product releases

- Analyse business requirements to identify improvement areas and to produce test cases

- Provide test plans, test cases and overall quality assurance for products

- Document and improve quality processes

- Provide training on new product features to consultants and senior management

- Represent Canadian operations on the global quality assurance users’ group

- Analyse inter-dependencies between baseline and localization products

- Analyse and resolve client requests, while guiding and training the global service centre reps

- Review and approve documentation to be delivered to clients for Student Aid product releases

1 recommendation available upon request

Business Analyst at CCH Canadian Limited - a Wolters Kluwer Business

June 2007 - November 2008 (1 year 6 months)

- Managed a team of eight on the Content Project for the new online portal as part of a global initiative

consisting of five projects budgeted at $15M, to convert content into a structured format for ease of retrieval

and transformation to various mediums

- Developed and managed project plans, determined resource requirements, finalized timelines, and led

meetings for the existing publishing application development team of four persons budgeted at $30K, to

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improve the current platform for enhanced client usage

- Led and managed a project team of five for a short-term product initiative budgeted at $60K to provide an

online book to support a client’s needs

- Managed a team of four for a two-month Canadian Legislative software release budgeted at $5K to improve

the software environment for clients

- Managed enhancement tasks for the corporate website team utilising three resources and improving

customer online interaction

- Analysed information gathered and produced business requirements for multiple projects

- Provided statistics and platform knowledge on a Lean Six Sigma project to improve production related

processes

- Documented and provided improvement suggestions for new online product development process

2 recommendations available upon request

IT Consultant - Technical Team Lead at Mohawk College

September 2003 - July 2006 (2 years 11 months)

- Planned, managed and implemented a student application system project comprising a team of seven and

budgeted at $400K, resulting in a significantly reduced employee work load that is now utilised more

effectively in other areas within the college

- Developed project plans and resource requirements, and participated in project meetings

- Trained users and team members to enable efficient use of application

- Led meetings with cross-functional teams to efficiently integrate multiple systems college wide

1 recommendation available upon request

Senior Programmer Analyst at George Brown College

July 2001 - September 2003 (2 years 3 months)

Senior Programmer Analyst

- Planned project workload and ensured that schedules and milestones were met

- Assessed training requirements to prepare training programs for a new system

- Provided orientation, training, and skills development to junior staff

- Provided specifications for operating system and database upgrades

Programmer Analyst

- Simultaneously worked on five projects to implementation

- Performed all aspects of the software development life cycle for student software integration projects

- Implemented a new admissions system

1 recommendation available upon request

Junior Supervisor at Guyana Bank for Trade and Industry Ltd

September 1994 - March 2001 (6 years 7 months)

Junior Supervisor (Programmer)

- Trained a team of three developers

- Planned, designed and developed new and existing features for the Oracle based banking application

- Performed quality assurance and prepared documentation for system enhancements

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Database Administrator

- Implemented a banking application at new and existing bank locations country wide

- Installed and upgraded Oracle databases, and configured workstations and servers to integrate with Oracle

technology

Application Administrator

- Maintained data accuracy and data completeness, created reports and maintained database

1 recommendation available upon request

Junior Supervisor - Life Insurance Underwriter at Hand-In-Hand Mutual Fire and Life Insurance

Company Ltd

September 1990 - October 1992 (2 years 2 months)

- Managed day-to-day activities for a staff of four

Languages

Spanish (Elementary proficiency)

Skills & Expertise

Higher Education

Experienced Business Analyst

Agile Methodologies

Project Management

ERP Software

Enterprise Software

Process Improvement Experience

Team Management

User Interface Design

Requirements Gathering

Consulting

MS Project

Software Testing Life Cycle

Software Implementation

Software Design

Training

Leadership

Business Analysis

Business Requirements

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Education

York University - Schulich School of Business

MBA, 2004 - 2007

Activities and Societies: Net Impact, Women in Leadership

1 recommendation available upon request

Sasin Graduate Institute of Business Administration of Chulalongkorn University, Thailand

MBA, Exchange Semester - Fall 2006, 2006 - 2006

University of Guyana

BSc, Computer Science, 1997 - 1999

University of Guyana

Diploma, Computer Science, 1992 - 1994

Interests

Hiking, Travelling, Running

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Shamita Singh

Senior Business Analyst at Ellucian (formerly, SunGard Higher Education)

********@********.*****.**

7 people have recommended Shamita

"I worked with Shamita while in Toronto. She is focused on her work and always driven by quality. She has a

very good contact with clients and is a good team player as well. It was a pleasure to work with her."

Caroline Bloin, Bilingual Senior Business Analyst, PMP®, SunGard Higher Education, worked directly

with Shamita at SunGard Higher Education

"Shamita has excellent skills to gather information and produce solid documentation on an existing process

before the transition to a new one. She is fun to work with and doesn't loose sight of the task at hand."

Mathieu Robert, PMP®, Project Leader, Publications CCH, worked directly with Shamita at CCH

Canadian Limited, a Wolters Kluwer Business

"Shamita was very supportive and helpful when I joined her project as BA sharing knowledge and giving

directions. She is extremely professional and has a lot of ability conducting requirements. Strongly

recommended."

Gustavo Amaral, PMP, Business Analyst, CCH, worked directly with Shamita at CCH Canadian

Limited, a Wolters Kluwer Business

"Shamita is professional and pleasant to work with. She always finds ways to make things happen and is very

practical in her approach resulting in a finished project on time, within costs and up to expectations."

Rob Mcinnis, was Shamita's client

"Shamita was an outstanding and dedicated member of the Admissions Project team. During the life of the

project she demonstrated creative problem solving and innovative programming skills. Shamita played a key

role in the success of the project."

Ray Tibando, Owner, Activation Consulting Services Inc., worked directly with Shamita at George

Brown College

"Shamita was a conscientous and diligent member of the IT team. She produced first quality work and

worked well under pressure."

Tahseen Nasir, Manager Information Technology, Guyana Bank for Trade & Industry Ltd, managed

Shamita at Guyana Bank for Trade and Industry Ltd

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"I found Shamita to be very easy to work with and she's dedicated to her team mates."

Dave Chan, President, Graduate Business Council/Schulich School of Business, studied with Shamita at

York University - Schulich School of Business

Contact Shamita on LinkedIn

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