Customer Service Medical

Samantha J. Roberts

*** **** ***** ****** #**, New York, NY

10030

Ph#: 646-***-****

Email:********.*********@*****.***

Skills

Self-directed and accomplished professional, providing superior customer

service

Ability to handle customers, in-person and over the phone with a polished,

professional and friendly demeanor

Dedicated to achieving customer satisfaction as well as meeting or

exceeding company expectations Comfortable working in a fast-paced

environment and competent at multi-tasking

Knowledge of SPSS, Proficient with MS Office (Word, Excel, Outlook)

Professional Experience

National Institute for People with Disabilities

December 2012 - March 2013

Residential Coordinator

Answer the phones from Family Members, Doctors and Nurses checking on

individuals

Fill out Medical and Dental Anecdotes when patients return from

appointments and assure that they are placed in each clients file

Document and report observations of patient behavior, complaints, or

physical symptoms to nurses

Observe and influence patients' behavior, communicating and interacting

with them and teaching, counseling, and promoting positive community

interaction

Collaborate with and assist doctors, psychologists, or rehabilitation

therapists in working with mentally ill, emotionally disturbed and

developmentally disabled patients to treat, rehabilitate, and return

patients to the community

H-Link on Call (division of American Medical Alert Co) July

2011 - December 2012

Page Operator for Nassau University Medical Center

Handled over 300+ calls daily, ranging from emergency calls to simple

department transfers

Operated a high volume digital call directory, respond and offer assistance

to caller requests

Screened, gather, document and direct calls to the appropriate individual

or departments promptly and courteously

Capital One Bank N.A.

December 2006 - February 2009

Sr. Client Service Professional

Handled an average of 100+ calls daily

Handled inbound and outbound calls in a fast paced high call volume center

Identified, research, and resolve client issues using the computer system

to ensure adequate customer service

Assisted clients with performing account inquiries, transactions, and

maintenance

Brant Publications

September 2008 - December 2008

Accounting Assistant (Internship)

Maintained several internal reports (pre-payment lists, payment on accounts

and debtors/status reports)

Formatted Excel spreadsheets for 2009 A/R Reconciliations, billing

adjustment folders and client statements

Education

CUNY Hunter College; New York, NY

January 2012 - Present

B.A. in Psychology (In Progress)

Baruch College; New York, NY

September 2009 - December 2011

Classes toward a BA in Accounting

Nassau Community College; Garden City, NY

May 2009

A.S. in Accounting

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