Quality Assurance Engineer
Resume:
NOEL M. SANTOS
Canyon Country, CA 91351
661-***-**** Cell Phone
Email: *********@*****.***
Results oriented Engineer with proven ability to organize and administer a Quality Management System in accordance with industry
standards. Over 20 years experience in Electro-Hydro Mechanical manufacturing applications. Thorough knowledge in the
implementation, certification, and maintenance of the ISO 9001:2008 and AS9100, Statistical Process Control (SPC), 5S and Lean
Manufacturing Assessment Program, FAA FAR 145 Repair Station Program, ITAR, MSA, ANSI/IPC-A-600/610C, Military/Federal
specification/standards, metrology, material specifications and special processes. Excellent verbal and written communication
skills, familiarity with Windows operating system, Microsoft Professional Office programs, Microsoft Outlook, Manufacturing
flowcharts (VISIO, Micrografx), and SPC/SQC operating software.
EDUCATION / SPECIAL TRAININGS:
Bachelor of Science Degree, Major in Mechanical Engineering University of the East, Philippines, 1979
Geometric Dimensioning and Tolerance Course (ANSI Y14.5) American Institute for Quality and Reliability, 1985
Advanced CMM Computer Technology Brown and Sharpe, Rhode Island, 1988
Certified Mechanical Inspector (CMI) American Society for Quality Control, 1990
Boeing D1-9000 Advance Quality System Program Fullerton College, CA, 1995
Statistical Process Control (SPC) Fullerton College, CA., 1995
Advanced Supplier Quality Audit Course ASQC, San Diego, CA, 2000
TL9000 Internal Lead Auditor Course Excel Partnership Program, CA, 2000
Managing Supplier Performance: Measurement, American Management Association, 2001
Quality Improvement and Certification
PWB Process Control and Failure Analysis IPC EXPO Workshop, Long Beach, CA 2002
Apollo Root Cause Analysis HR Textron, Valencia, CA 2006
Cause Analysis and Mistake Proofing Workshop Honeywell, Torrance, CA 2007
Holds FAA Airman Certificate (valid for Inspection and Return to Service at Crissair, Inc.)
EMPLOYMENT HISTORY:
ADEL WIGGINS GROUP, Los Angeles, CA
November 2011 – Present
Position: Sr. Quality Engineer
Duties and Responsibilities:
Oversees the composite manufacturing which includes new product development, Quality Inspection Plans (bonding, winding, tube
extraction, grinding, NDI, TgTesting, etc.), qualification testing and capacity planning . Maintain performance metrics to monitor
progress and keep management informed of status, challenges, accomplishments and opportunities for impro vement. Initiate
corrective actions to improve process performance. Work with cross -functional teams to initiate rapid actions to meet customer
expectations and provide feedback to Manufacturing and Engineering as it relates to new product development, p roduceability and
meeting design requirements. Organize and assign work; ensure effective use of manpower and facilities; recommend changes in
workforce commensurate with operating requirements.
CLASSIC WIRE CUT, Valencia, CA
February 2011 – November 2011
Position: Sr. Quality Product Development Engineer
Duties and Responsibilities:
Develop and implement quality procedures and work instructions and performs internal audit to support company objectives in
complying with the requirements of Quality Stand ards ISO 13485 and ISO 14971:2001. Represent quality during development
meetings on New Product Introduction (NPI) and process reviews. Develop piece part approval plan (PPAP), Control Plans, Gage
R&R and process capability studies, and flow down of requirements (internal and supplier) . Participate in nonconformance report
activities including internal and customer rejections, track metrics, and create trend analysis defect charts and graphs. Investigate
and correct supplier quality issues and establish a culture of continuous improvement. Creates and distribute reports on supplier
quality performance, supplier corrective action status, containment request status and other reports as determined by managem ent.
Performs product, process and supplier audits and integrate new suppliers into ASL. Prepares and execute rolling audit plan
including system audit, process audit, follow-up audit for continuous improvement, and rate readiness audit.
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EMPLOYMENT HISTORY (cont.)
CRISSAIR, INC. Palmdale, CA
August 2006 – November 2010
Position: Quality Engineer
Duties and Responsibilities:
Managed internal, supplier and customer corrective action program by applying the principles of Apollo Root Cause Analysis, 5-
Whys, 8-D Corrective Action Steps and Process FMEA. Processed customer return materials (RMA) and MRO to determined
accountability of the rejected materials. Created, added, and revised repair routers and BOM on RMA work orders to maintain
proper documentations and traceability of components being replaced /repaired. Monitored internal testing (ATP) and takes
appropriate corrective actions to improve the manufacturing process. Provided support in the supplier’s qualification program (dock
to stock, reduce inspection process) and approval to Approved Supplier Listing (ASL). Compiled statistical data (First Pass Yield),
rework and scrap trend analysis, cost of quality, and managed internal reporting quality performance metrics. Supported the quality
organization in ISO 9001:2008 and AS 9100 certification program. Participated in continuous improvement program such as FMEA,
5S events, and Lean Manufacturing.
HR TEXTRON, Valencia, CA
February 2005 – August 2006
Position: Sr. Quality Assurance Engineer
Duties and Responsibilities:
Interfaced with customers on failure analysis request, coordinated test schedule with manufacturing to verify customer stated
rejection and response to corrective action request when failure has been determined . Supported customers process verification
audit (PVA) and quality systems audits. Participated in 5S implementation, improvement workshops, and Value Stream Mapping
process. Supervised Final inspection to ensure full compliance of the required documentations and drawing requirements.
TEKELEC, Calabasas, CA
September 1999 – July 2004
Position: Sr. Supplier Quality Engineer
Duties and Responsibilities:
Directly responsible in the Supply Chain Management program, supplier certification and approval, and on -site audits. Performed
source inspection on PCB assemblies, cable assemb lies, box built, and sheet metal components. Conducted process validation
audit (PVA) at supplier site to ensure non-defective release of products. Collected data, generated, and published monthly Supplier
Quality Rating. Supervised Receiving and Final inspection in disposition of nonconformance materials. Represented quality in daily
MRB activity and ensured materials rejected and product RMAs are processed within agreed goals. Initiated, follow -up, tracked, and
closed Supplier Corrective Active Report (SCAR).
NCMI BRUEGGEMANN, INC., Ontario, CA
November 1997 – September 1999
Worked as a Quality Consultant (Independent)
AIR ELECTRO, INC., Chatsworth, CA.
April 1996 – November 1997
Position: Quality Assurance Manager
Duties and Responsibilities:
Directly responsible in the company's operation of the Quality Assurance department and the implementation and approval of ISO
9002 Quality System Standards. Created and developed ISO Quality Assurance Manual, generated quality procedures, work
instructions, applicable forms, and training of personnel to comply with the requirements of ISO 9002. Performed internal system
audits, interfaced with auditors and customers quality survey. Response to all customers' corrective action requests, invest igated
and evaluated customer returned materials. Maintained calibration schedules and performed internal calibration on inspection
equipment.
TRI-STAR ELECTRONICS, INC., El Segundo, CA.
July 1984 – March 1996
Position: Supervisor/Quality Assurance Engineer
Duties and Responsibilities:
Responsible in maintaining a quality system in accordance with the requirements of MIL -Q-9858A, MIL-I-45208 and MIL-STD-790.
Implemented continuous quality improvement thru Statistical Process Control (SPC) . Established appropriate control charts (X-
bar/R-chart, Histogram, Flow Charts, Pareto, Cause and Effect Diagram, etc.) to provide evidence of a controlled process.
Generated weekly and monthly Key Process Capability report. Prepared and updated documented test pro cedures and quality
instructions to ensure the compatibility of the process. Responsible in the facilitation of the advanced quality process, in cluding the
qualification of new products (QPL). Performed gage studies, control plans, product and process FME A's. Conducted training on
“Certified Operator Program”.
MEMBERSHIP AFFILIATED:
American Society for Quality Control (ASQC), 1990
IPC Association Connecting Electronics Industries, 2000
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