Customer Service High School
Resume:
Patricia Willis
Henderson, NV 89015
Phone: 702-***-****
E-mail: **.****@*****.***
Objective
To obtain a Customer Service/Account Manager position, utilizing my extensive experience for a company
focused on providing the best for its customers.
Summary of Qualifications
Strong Communication skills, exceptional attention to details, ability to work in a team environment or
independently. If given the opportunity I would like to show my Customer Service and multi tasking skills.
Education
Technical High School, Omaha, NE September 1970 - June 1974
Major: High School Diploma
Certificates
None
Experience
Apac Inc, Nov 2012-Current
Coverage Review Reprensative
Answer Incoming calls,from Doctors,Pharmacies,or Medical Staff> Review Members Benefit
For Members Insurance, Review Coverage for Prior Authorization of Medications for Pharmacy.
Assist Pharmacy With Rejected claims. Process necessary overrides within plan limits. Verify
Information within guidelines and laws.
Prior Authorization Rep-Aerotek Temp Service August 2012-Nov 2012
Answer incoming calls for Patients. Update Patient Information.Handle Refills for Mediations for
Patients as needed. Flexible hours if needed Business Need. Phone center. Temp Position.
Customer Service Rep-Loss Prevention June 2000 - March 2010
Ford Motor Credit, Henderson, NV
• Responsible for responding to inbound calls for delinquent customers, ensuring each customer receive
timely and quality solution. Handling all customer concerns and complaints. Managing weekly and
monthly budget to prevent losses to the company, which could include pmt arrangements, rewriting
qualifiers for contract qualifiers. Multi tasking abilities for research and 1 call resolution to customers,
assisting with training of new employees, if needed and assisting other departments if needed.
Volunteer Work/Community Service
Toys for Tots October 2000 - October 2010
Las Vegas, NV
• Collect and purchase toys, clothes, bicycles, school supplies, soap, shampoo, candy backpacks for the
children in NV Shelters, and Military families
Skills and Interests
• Strong Communication Skills.
• Ability to work in team environment or independently.
• Exceptional attention to detail.
• Software knowledge: Windows, Microsoft Office, Excel, Word, Outlook. Most office equipment fax,
Printer, Copiers and Phones
References
Upon Request
Patricia Willis
317 Teal Ridge Hills Dr
Henderson, NV 89015
Phone: 702-***-****
E-mail: **.****@*****.***
Objective
To obtain a Customer Service/Account Manager position, utilizing my extensive experience for a company
focused on providing the best for its customers.
Summary of Qualifications
Strong Communication skills, exceptional attention to details, ability to work in a team environment or
independently. If given the opportunity I would like to show my Customer Service and multi tasking skills.
Education
Technical High School, Omaha, NE September 1970 - June 1974
Major: High School Diploma
Certificates
None
Experience
Customer Service Rep-Loss Prevention June 2000 - March 2010
Ford Motor Credit, Henderson, NV
• Responsible for responding to inbound calls for delinquent customers, ensuring each customer receive
timely and quality solution. Handling all customer concerns and complaints. Managing weekly and
monthly budget to prevent losses to the company, which could include pmt arrangements, rewriting
qualifiers for contract qualifiers. Multi tasking abilities for research and 1 call resolution to customers,
assisting with training of new employees, if needed and assisting other departments if needed.
Volunteer Work/Community Service
Toys for Tots October 2000 - October 2010
Las Vegas, NV
• Collect and purchase toys, clothes, bicycles, school supplies, soap, shampoo, candy backpacks for the
children in NV Shelters, and Military families
Skills and Interests
• Strong Communication Skills.
• Ability to work in team environment or independently.
• Exceptional attention to detail.
• Software knowledge: Windows, Microsoft Office, Excel, Word, Outlook. Most office equipment fax,
Printer, Copiers and Phones
References
Upon Request
Contact this candidate