Customer Service Technician

Robert Jackson

**** ********** ***., ***. **, Bronx, N.Y. 10453 . Cell: 347-***-****

E-mail: *.********@*****.*** . LinkedIn:

www.linkedin.com/in/robertleroyjackson

QUALIFICATIONS SUMMARY A CompTIA A+ certified computer technician with

training and experience in troubleshooting and hardware/ software

configurations. Over 7 years of customer service experience skills

experience in electronic components. Skilled at providing personalized

care to meet customer needs.

Additional Skills include:

. Installing, troubleshooting and supporting operating systems,

applications, and smart-phone devices

. Strong attention to detail with the ability to efficiently complete

tasks in a fast-paced, and high-stress environment.

TECHNICAL KNOWLEDGE AND SKILLS

Networking Software

Hardware

Configure Group policies Windows 8, 7, Vista, Customize PC configurations

Manage and monitor network and XP Data encryption, backups,

performance issues Microsoft Office retrieval, cleanups, and images

Network routers, switches, Norton Ghost PC/Laptop setup/optimization

and hubs MS Office 2010/2007 and preventive maintenance

Configure LAN/WAN (all Remote Desktop support Android, BlackBerry, and iPhone

802.11) (MDM)

Set-up and fasten cabling Various Anti-virus Xerox and Toshiba printer

for Cat 5 suites maintenance

Network printer mapping and Kill Disk Device Diagnostics

maintenance Dell Kace Agent

VIOP Setup and Maintenance Active directory

VPN trouble shooting

PROFESSIONAL EXPERIENCE

Axiom Law, New York, N.Y.

Helpdesk Analyst - Contract

2/2013 -6/2013

Overview: Handled end user support via phone email and in person. Active

directory account handling (account creations, deletions

and group policies auditing.) I handled all Mobile Device Management.

VIOP setup threw server. I imaged machines for end user and workstation

setup. Also preformed printer maintenance. Inventory auditing and

updating.

Department Of Education, Brooklyn, N.Y.

10/2012 - 12/2012

CIR/SESIS Help Desk - Contract

Overview: Provided telephone support for D.O.E. P311 Special Education

Student Information System (SESIS) Help desk. Handle

caller's inquiries relating to SESIS, Enrollment and G&T schools policies

and procedures. Also troubleshot data migration issues from

ATS to SESIS to cap.

24seven Inc., New York, N.Y.

10/2012

Branded Ambassador for Microsoft - Contract

Overview: Educated and demonstrated the new features and capabilities of

Microsoft Windows 8 operating system. Displayed the

Surface tablet, Lenovo Thinkpad tablet 2 and the Microsoft Windows 8

integrations.

Tek Systems, New York, N.Y.

9/2012

Desktop Support Technician - Contract

Overview: Migrated end users workstations and peripherals. Gave tier 1

support for hardware and software issues.

Juvenile Diabetes Research Foundation, New York, N.Y.

4/2010 -

present

Project Assistant -Per diem

Overview: Help execute charitable events with staff, while also checking

inventory and shipments. Organized and separate event

products by borough and event on a per diem basis.

Sing Sing Media, New York, N.Y.

6/2010 - 5/2012

Media Personnel Assistant

Overview: Enforce NYC alcohol and drinking laws while protecting staff

and equipment of establishment.

Performed access control and age verification. Trained new employees

according to specific operating procedures. Coordinated

advertising and marketing materials to over 300 people per day.

Accomplishment: Increased profits 10% by helping establish social media

content.

Additional Experience and Certifications Include: Counselor at Kips Bay

Boys and Girls Club (Bronx); Dairy Distributor; Licensed

Security Guard; Home Health Aid Certified

EDUCATION

Per Scholas Institute for Technology, Bronx, N.Y.

2012

Computer Technician Training - A comprehensive I.T. curriculum,

incorporating a unique blend of formal instruction and hands-on

activities, in a real-world working environment.

Adlai E. Stevenson High School, Bronx, N.Y.

2003

Diploma

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