Customer Service Pvt Ltd

Shweta Peter Cell no:991*******

Email: *******.*****@*****.***

CAREER OBJECTIVE:

To be an integral part of a growth oriented organization where I can

utilize my skills to contribute towards organizational goals and growth and

personal satisfaction.

ACADEMIC PROFILE:

Passed Xth from C.B.S.E., New Delhi

Passed XIIth from C.B.S.E., New Delhi

Doing Graduation in B.A from Delhi University (Result Awaited)

OTHER INFORMATION:

. Total Experience : 2.5 Years

. Current Industry : BPO

. Current Location : Delhi, India

. Current CTC : 15K

WORK EXPERIENCE:

Worked with HP (Hewllet Packard), Gurgaon, as Customer Service

Associates,since Februrary, 2008 to 2009.

Job Profile -

Answer calls professionally

Respond to customer inquiries

Handle and resolve customer complaints

Provide customers with product and service information

Enter customer information

Follow up customer calls where necessary

Complete call logs.

Worked with (Lapis India Pvt Ltd),Okhla,as customer retention and loyalty

from 19 December 2011 to May 2013.

Job Profile -

. Solving Queries and Complaints of Customers through Mails.

Preparing Non Available Items Day to Day and Forwarding to Source Team On

Daily Basis.

. Take Care of High Value Orders.

. Co-ordinate With Source Team.

. Take Care of The Entire Request From Customer Solution

Specialist Like Cancellation, Reprocess Order etc.

. Update Myself About Latest Offers Running On Website and Same

Update to CS Team.

. Validating Duplicate Orders.

. Cancelling & Editing Orders.

. Orders Placed Through Backend If Any Escalation.

Working with (Runeecha Textiles Ltd),Noida,as Front office cum Admin

executive from 28 July 2013 to Till date.

. Attending the calls at Reception.

. Handling EPABX

. Handling the locker/workstation keys of the employees

. In & out Photocopy register.

. Sending and Receiving couriers and maintaining records of all

incoming and outgoing couriers.

. Maintaining office system and house keeping.

. Look after attendance and leave's

. Looking after general Office Administration

PERSONAL DETAILS

. Date Of Birth : 16 august 1988

. Gender : Female

. Marital Status : Married

. Address : D-37,Shyam Vihar Dwarka New Delhi

LANGUAGES KNOWN : English, and Hindi

DECLARATION

I hereby declare that whatever is stated above is true & correct to

the best of my knowledge & belief.

Place: Signature of

applicant

Date:

(Shweta)

Contact this candidate