Customer Service Human Resources

B RANDI IVEY

**** ******** **** ****

Dallas, TX 75211

Home#:972-***-****

Email:***********@*****.***

SKILLS PROFILE:

•Excellent customer service skills, with call center experience

•Strong organizational skills with the ability to multi task

•Works well in a team driven environment

•Detail oriented with an aptitude for learning new concepts quickly

•Microsoft Word, Excel, Outlook, PowerPoint, and AS400

Work Experience

Jones International University October 2010 Present

•Professional Research Analyst in Progress

•Perform Research Studies

•Analyze and gather data for data collection and research studies

•Write and Publish Professional Research

Pulaski County Special School District Substitute Teaching K 12th gradeSeptember 2011

Present

•Instructed all grade levels in all areas currently still available for this position.

State of Arkansas 2001 2011

Arkansas Department of Workforce Services July 2010 April 2011

•Worked as Administrative Analyst for Unemployment Insurance section.

Analyze and Investigate employer tax rates in the state of Arkansas for potential SUTA

dumping activities.

Arkansas Department of Environmental Quality September 2008 July 2010

•Worked under the supervision of management services chief, as administrative specialist III.

•Processed Job Applications in the human resources division.

• Constructed hire packets for the hiring supervisor of each applied position.

•Answered calls and inquiries from the public regarding available positions and the

application process.

•Backup to the directorss office agency program coordinator.

•Switchboard relief.

• Coordinate office staff activities.

• Filing

• Enter data into access database for each applicant.

November 2004 December 2006

• Answer multi line phone system

• Assign and change primary care physicians for Medicaid/Arkids recipients

• Coordinate office staff activities

•Recommend administrative policies and procedures to telephone coordinators and

supervisor to ensure workflow is completed.

Bioterrorism Executive Secretary February 2004 November 2004

• Processed orders for purchasing

• Processed travel

• Mailed out material to advisory board members

• Assisted with the bioterrorism advisory board meetings

• Took complete and thorough minutes for Advisory Board

• Filed materials

• Performed receptionist duties

• Answered multi line phone

Child & Adolescent Health Secretary II December 2003 February 2004

• Routed SIDS reports from communications

• Processed travel documents

• Processed trait and disease letters for MDs

• Answered multi line phone

• Ran copies

• Faxed information

Maintained incoming and outgoing mail

WIC Document Examiner II July 2002 December 2003

• Examined WIC vouchers

• Entered information into database

• Maintained filing system for vouchers

• Communicated with local health units

• Maintained weekly run or massive mail outs of WIC vouchers to local health units

Financial Management

Secretary I November 2001 July 2002

• Assisted with miscellaneous tasks

• Weekly run to various state agencies

• Maintained filing system for Financial documents

• Ran copies

• Faxed information

• Answered multi line phone

• Maintained incoming and outgoing mail

Payroll

Extra Help Secretary March 2001 November 2001

• Assisted with miscellaneous tasks

• Copying, shredding, faxing

• Answered multi line phone

• Small payroll spreadsheets

• Maintained payroll filing system

• Maintained incoming and outgoing mail

Education

Jones International University

Doctorate In Progress

University of Phoenix, Little Rock, Arkansas Campus Flexnet & Ground

Master of Business Administration Completed

Philander Smith College Little Rock, Arkansas

Bachelor of Business Administration Awarded Cum Laude

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