Quality Control Assurance

JOHNNY MULLIS

**** ******** ***, *************, ** 30044

(Mobile) 678-***-**** (Email) *************@*****.***

PROFESSIONAL SUMMARY

Solution Oriented Technical Support Professional. Expertise includes broad experience in installation,

upgrades, troubleshooting, and repairing hardware and software issues in fast paced, high tech environment.

Effective in utilizing resources, education, and experience to resolve complex issues.

WORK HISTORY

ONEYWELL/LXE – Norcross, GA (November 2009 to April 2013)

H

ELECTRONIC ENGINEERING TECHNICIAN

Component level and board level troubleshooting rugged Windows based terminals, scanners and

bluetooth scanners.

Maintained RMA database.

Perform QA testing on terminals and scanners.

Create Oracle R12 users manual for RMA Department interface.

Increased production 5% by implementing 5S/Lean work environment.

ESCOM – Norcross, GA (2009 to September 2009)

T

Sunrise Telecom – Norcross, GA (2007 – 2009)

REPAIR TECHNICIAN AND QUALITY CONTROL

Component level and board level troubleshooting on handheld RF broadband telecommunications

test equipment.

Perform (ECOs) engineering change orders on PCBs for telecommunications test equipment.

Perform QA final testing on RF broadband telecommunications test equipment.

Inventory control.

ICRO TEL CORPORATION – NORCROSS, GA (APRIL 2007 – JUNE 2007) TEMP POSITION

M

TECHNICAL SUPPORT

Installation and Quality Control Beta Testing of proprietary call monitoring software.

OLORGRAPHIC COMMUNICATIONS CORPORATION – Atlanta, GA (1993 to 2006)

C

SENIOR LEVEL TECHNICAL SUPPORT / ENGINEERING ASSISTANT

Support end user to resolve Hardware / Software Installation and Configuration issues in a

Windows Environment.

Maintain Technical Support Database, Compatibility List, and Return Authorization Database.

Troubleshooting System Level Compatibility issues in a diverse Hardware / Software environment.

Assess customer needs and recommend appropriate product or solution.

Test beta versions of video bioses and drivers; assemble engineering prototypes.

2

PRODUCTION SUPERVISOR

Assess departmental needs in order to successfully meet production goals.

Diagnose and Resolve productions issues.

Configure, Maintain, and Upgrade production PCs and test equipment.

Supervise staff of 6 Technicians.

PRODUCTION TECHNICIAN

Component level troubleshooting multi screen video cards.

Perform quality assurance testing.

Responsible for increasing production 15% through creating and implementing a defective code list

and pre test policy.

AMSUNG ELECTRONICS – Smyrna, GA (1989 to 1993)

S

REPAIR TECHNICIAN

Repair Computers and Computer Monitors to component level.

Alignment and quality control on Monochrome, EGA, VGA, and SVGA monitors.

Perform supervisory duties such as inventory control, parts ordering and forecasting weekly

shipments of outgoing PCs.

SUMMARY OF QUALIFICATIONS

Organized and detail oriented technical professional with experience supporting a variety of

Technical projects.

Ability to read and interpret electronic schematics and diagnostic manuals.

Utilization of variety of test equipments including multi meter, oscilloscope, and signal generator.

Ability to define tests, collect data, and draw valid conclusion.

Solid troubleshooting and repair fundamentals.

Excellence surface mount soldering and de soldering skills.

Experience with removing and installing BGA type chipset.

Familiar with PCB layout design.

TECHNICAL SKILLS

Windows 95/98/ME/NT 4.0/2000/2003/XP/Vista/Windows 7/Windows 8

Windows CE 2.1/3.0/4.2/5.0

Pocket PC 2002/2003

Oracle R12

TCP/IP, DHCP

EDUCATION AND TECHNICAL TRAINING

Computer Hardware Technology / Telecommunication Diploma

Total Technical Institute Norcross, GA

Contact this candidate