Customer Service Quality Control

TAHARQA ADOFO

TAHARQA

**** **** **** • DOUGLASVILLE, GEORGIA 30134 • 770-***-**** • ************@*****.***

PROFESSIONAL PROFILE

A self-motivated and team-player with several years of information technology experience seeking a position in which I can continue to

educate myself while assisting end-users and advancement/longevity within the company.

SYSTEMS EXPERIENCE AND PROFICIENCES

Mac OS X, Client Server Technologies, Microsoft SQL, Microsoft Internet Information Server, AS400, GroupWise/Novell, Google

Applications, Network Concepts Web-Based Technologies, MS OS NT, Vista, XP, and MS Office 2007 - 2010, and Server

Internetworking Concepts, such as firewalls, communication protocols, proxy/caching servers, and networking.

EDUCATION AND TRAINING

Chattahoochee Technical College, Marietta, Georgia 2010-Present

• Associate Applied Science in Computer Technology/Networking, anticipated graduation 12/2013

• Received Computer Information System Technology – Networking Program Diploma

• Received Cisco Certified Networking Specialist Certificate

PROFESSIONAL EXPERIENCE

Elwood Staffing/Honda Inc. - Tallapoosa, Georgia 2/2013-Present

APDC/Aluminum Die Cast – Fulltime

• Works on aluminum die cast department assembly.

• Assembly processes, industrial workflow processes, and processes used in manufacturing.

• Create aluminum casting for Honda vehicles transmission.

.

Advance Network Solutions Inc. - Atlanta, Georgia 2/2010-2/2013

Network Support/Helpdesk Technician - Part-time

• Troubleshoot, processed problem ticketing, and assist end-user, reviews and attends to logs and ticketing issues daily and make

the necessary correction, adjustments, and identify possible failure areas.

• Re-image and configures the PC to its original working state via the company’s standards.

• IT solution ready to accommodate the needs of the consumers. Collect and determine values for network server, laptop,

handheld, and desktop PC within timely fashion.

• Proactive in the development and management of backup systems to improve and/or recover data in the event of system

malfunction. Resolves helpdesk issue prevention and data security.

• Administer, install, and sustain/maintains multi-platforms network systems, hardware and software, email systems, multiple

database systems, wireless network, and smart devices.

Bell Techlogix Inc., Atlanta, Georgia 6/2012-8/2012

IT Quality Control/Diagnostics Technician - Contract, Fulltime

• Repairs Apple computers and laptops, hardware and software; completes work orders and service problems.

• Diagnosing the malfunctioning, identifying the reason for errors, correcting the malfunctioning, repairing the electrical

components, removing the virus, upgrading the systems, installing new software and hardware parts and ensuring the computer

systems function smoothly.

• Manages PC by restoring and/or imaging the computer to its original working state, troubleshooting problems,

maintained/resolved ticketing system, and providing end-user assistance and training. Provided networking software/hardware

and operating system support.

Schneider National - Atlanta, Georgia 6/2004-1/2010

Driver Intermodal Division - Fulltime

• Provided customers with tailored logistics, operate tractor-trailer combination. Perform daily pre-trip and safety inspections on

equipment. Frequent travel to adjacent states for face to face customer service to enhance that relationship-building, ensured

load success, and lasting relationships with customers.

Atlanta Public Schools - Atlanta, Georgia 8/2002-5/2004

Information Technology Specialist – Contract, Fulltime

• Diagnosed and resolved client technical problems and system conflicts, supported employees through helpdesk and onsite

resolution. Excelled at troubleshooting and configuration of hardware (Routers, switches, fiber optics, hubs servers, mainframe,

firewalls, gateways, and UNIX/Linux workstation, etc.) and software products.

• Maintains and monitors inventory, work orders/ticket tracking system/service problems, and responds to service issues via

telephone, in person, and/or email. Restoring and/or imaging PC to school’s standards.

• Installed and configured equipment and software such as fax, printer, multifunctional machines, desktops, laptops, and

networked to mainframe. Windows and Mac servers and laptop/desktop computers and other technology applications according

to established specifications.

TAHARQA ADOFO

1335 HUEY ROAD • DOUGLASVILLE, GEORGIA 30134

770-***-**** • ************@*****.***

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