Customer Service High School
Resume:
Shanea Williams
Conyers, Georgia
******************@*****.***
Objectives
To excel in the advancement of customer service and achieve success while gaining the value of your
company. With the advancement of these skills, contribute superior customer service and financial
g rowth.
E mployment H istory
Flight Attendant M a rch 2011 – June 2012
Southwest Airlines A tlanta, Georgia
• Provide passengers with great customer service by greeting them with a warm welcoming smile.
• Assist passengers with carry- on luggage and variable belongings.
• Make clear announcements about airline and FAA Rules and Regulations.
• Hosted and deliver requested refreshments in a timely manner.
• Communicate with crew members to ensure customer needs are met.
• Check and secured all safety equipment, evaluated and reorganized aircraft in between f lights.
• Ready in advance and alert for all possible medical or f light emergencies
Customer Service Agent A pril 2008 – Februa ry 2011
Southwest Airlines Atlanta, Georgia
• Provide passengers with great customer service by greeting them with a warm welcoming smile.
• Assisting passengers with checking in for their f light and luggage.
• Assisted in regulation of f lights.
• Controlled announcements in gate area on f light information
• Sell tickets and make sure the passenger has a great positive experience with t raveling
Customer Service Janua ry 2007 – M a rch 2008
Golden Corral Conyers, Georgia
• Provide great customer service by greeting customer with a warm smile
• Prepare beverages and placing orders.
• Maintaining a clean work area and communicate with team members on a consistent basis
E ducation
H igh School
M artin Luther King High School Lithonia, Ga. Graduated: May 2007 College Preparatory Diploma
Professional Skil ls
PowerPoint, M icrosoft Word, M icrosoft Office, Over 40+ WPM, Over 10,000 Key Strokes
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