Quality Assurance Management
Resume:
John Matoy
Holly Ridge, NC 28445 US
Mobile: 334-***-****
Email: *******@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
Central Plains CPAC 06/2012 - 03/2013
3819 Franklin Avenue Salary: 49,270.00 USD Per Year
Leavenworthnworth, KS 66048 United States Hours per week: 40
Series: 0503 Pay Plan: GS Grade: 9
Billing Supervisor (This is a federal job)
Supervisor: Kim Demro 816-***-****)
Okay to contact this Supervisor: Yes
Supervises 18 Medical Reimbursement Technicians in billing for the Central Plains Consolidated
Patient Account Center. Plans work to be accomplished by subordinates based on program priorities,
capabilities and assignment requirements. Establishes and adjusts short-term priorities and deadlines.
Establishes work standards and compliance standards. Conducts periodic evaluations of work
performances of subordinates in order to increase the quality of work. Provides advice, counsel or
instructions to employees on administrative and technical matters. Hears and resolves minor employee
complaints. Effects minor disciplinary measures. Identifies the developmental and training needs of
employees by providing or arranging for such training and development. Exercises management
responsibility for all billing activities for CPAC clients. Initiates claims for services, equipment and/or
medications. Ensures submission of claims for payment within the time frames established. Ensures all
billing data is entered timely and maintained accurately in the automated billing system. Reviews
health insurance policy provisions to identify and comply with individual plan requirements. Creates ad-
hoc reports to reflect data on days-to-bill, amounts billing, CPT Codes, etc. Prepares correspondence,
reports, and/or memoranda on any issues surrounding billing activities. Protects printed and electronic
files with sensitive data in accordance with provisions of the Privacy Act of 1974 and other applicable
laws, regulations, VA statutes and policy, VHA policy. Establishes and maintains effective working
relationships with others both internally and externally; experience with the inter-relationship of
healthcare support functions and operations such as: accounts receivable management; billing; health
information management; patient access; compliance; insurance; and financial reporting. Serves as
the Contracting Officer's Technical Representative (COTR) for the CPCPAC Billing Department.
Responsible for monitoring the contractor's progress in fulfilling the technical requirements specified in
the contract. Ensures that all required documentation and data are submitted in accordance with the
procurement deliverable schedule. Maintains administration records, approves invoices and performs
final inspection and acceptance of work performed under the contract.
Central Plains CPAC 05/2011 - 06/2012
Leavenworth, KS United States Hours per week: 40
Pay Plan: Other
Supervisory Program Specialist (IV Sup) (This is a federal job)
Supervises 31 Medical Reimbursement Technicians in Insurance Verification. Provides management
guidance, direction and supervision related to insurance verification program operations; monitors the
integrity of file databases by ascertaining that data is timely and accurate; establishes and maintains
effective working relationships with others both internally and externally; performs supervisory duties
such as assigns and reviews work on a daily, weekly or monthly basis, assures that production
requirements are met, distributes and balances workload among employees, approves and schedules
leave, establishes performance standards and requirements and evaluates employee performance;
acts as a subject matter expert on issues related to insurance verification including evaluates the
impact for new or revised policies and procedures on existing organization; leads and or participates in
special analysis projects; supports the development and delivering training. As the Contracting Officer
Technical Representative (COTR) for Insurance Verification, I provided training and guidance for two
committee members and ensured a comprehensive assessment of two proposals for future contracts
were completed. I have completed national curriculum of Nuts and Bolts of Supervision.
United States Army 02/2009 - 04/2011
Fort Leavenworth, KS United States Salary: 55,000.00 USD Per Year
Hours per week: 50
Senior Veterinary Operations Manager
Supervisor: LTC Margaret Neidert 913-***-****)
Okay to contact this Supervisor: Yes
Supervised 89 personnel in the areas of subsistence inspection with an annual workload of $110
million annually and military veterinary care at 14 locations with 30,000 outpatient visits annually
dispersed over eight states and serves on veterinary staff. Coordinated veterinary service activities
with all elements of Department of Defense organizations, veterinary staff elements, and subordinate
organizations. Provided routine management advice and assistance to functional managers; monitored
assigned Branch budgets for accuracy and ensured funds were properly utilized. Developed short and
long term training schedules. Served as the approving official for the Defense Travel System (DTS),
reviewed and ensured proper documentations were attached to all authorizations and vouchers.
Established district DTS policy in conjunction with higher echelon’s policies and procedures. Enforced
procedures through periodic inspections and reported discrepancies and or misuse of the DTS
System. Ensured Government Purchase Card holders adhered to the rules and regulations regarding
the Purchase Card. Participated in command review of subordinate unit activities, evaluated training
programs, and provided recommendations for improvement. Developed budgets, short and long term
training schedules, and authorization documents. Assisted the commander in strategic planning, risk
management procedures, tactical communication plans, and advised the commander on all issues
involving enlisted soldiers. Developed, evaluated, and directed food inspection training programs;
coordinated transportation, administration, and logistical support of food inspectors and animal care
specialists assigned to activities other than the parent activity. Evaluated veterinary service training
programs and requirements and provided recommendations for improvement; developed work
methods and procedures; developed, evaluated, and directed training programs; coordinated activities
of veterinary element with other elements of medical facility; advised and assists professional staff in
supply economy procedures and fiscal, technical, and administrative matters. Through annual training
exercises I was responsible for instructing, coaching and mentoring other team members following the
military decision making process with emphasis on orders development and decision making along
with all logistical support for social functions, billeting, transportation and cost analysis for all training
events. I developed, managed, and/or recommended plans, programs and procedures and coordinates
organizational programs and policies in accordance with HQDA and organizational mission and
functions. I provided direct oversight for the quality assurance assessments for food defense and water
vulnerability at Ft Leavenworth, KS, Ft Riley, KS, and Ft Leonard Wood, MO and provided advice and
recommendations for process improvement.
Evaluated two general service employees and possessed a secret security clearance.
U.S. ARMY 03/2007 - 01/2009
Fort Bragg, NC United States Salary: 55,000.00 USD Per Year
Hours per week: 60
Chief, Veterinary Services
Supervisor: CPT Jennifer Wojtaszczyk 913-***-****)
Okay to contact this Supervisor: Yes
Supervised 5 Soldiers and an Iraqi Bicultural Bilingual Veterinary Advisor (IBBVA) to provide expert,
mission-centric and adaptive Civil Military Operations, Clinical Operations, Combat Stress Control,
Preventive Medicine and Veterinary Service support operations to 15 detachments in Iraq. This support
encompassed 133 operating bases with over 260,000 U.S. Service Members, Coalition partners,
Department of Defense civilians, contractors and third country nationals. I served as the battalion
commander's technical advisor on all veterinary issues in Iraq. I was instrumental in bringing 2 Therapy
Dogs into Iraq. I finalized a standard operating procedure for the use of dogs in therapy, the veterinary
care of the dogs and a metric to measure the effectiveness of the dogs in a combat setting. This was
the first time in history that animal assisted therapy was used in a deployed setting to help relieve
combat stress of Soldiers on the battlefield. My work was critical to the Force Protection Dog (FPD)
medical program that fully engaged preventive medicine assets to work with veterinary assets to
reduce the health risk presented by these dogs to the troops. The program directed the preventive
medicine assets to identify and register new FPDs they encountered on site visits and contributed to
an 83% increase in the number of dogs de-wormed and vaccinated. I supervised the unit’s IBBVA on
projects in support of training the Iraqi Army on food safety and multiple veterinary issues; consolidated
21 Force Health Protection functional tasks for health service support to Coalition forces in support of
Multi-National Corps-Iraq full spectrum operations and the development of partnerships with Iraqi
Security Forces; completed a mission analysis for the Iraqi Theater of Operation Veterinary Support
mission that directly contributed to the approval of full Level III animal care capability including surgery
for the first time ever in a combat zone; provided critical warzone feedback to the Army Medical
Department Center and School for a new course for food inspector’s pre-deployment training and
preparation; created a first ever workload and trend analysis for combat stress control, preventive
medicine and veterinary services that provided trends for decision making and optimized these
footprints in Iraq; selected to train 9 courses for a detachment struggling with leadership and equal
opportunity issues resulting in a drastically improved work environment; trained 146 Soldiers in 4
companies on medical threats associated with deployment to minimize operational and combat stress
casualties; contributed to an Army Medical Department journal article, “Protecting the Force” that
educated Soldiers on the diverse role of food inspectors and veterinary assets in a combat zone and
protected Soldiers against zoonotic diseases. (Contact Supervisor: Yes, Supervisor's Name: CPT
Jennifer Wojtaszczyk, Supervisor's Phone: 913-***-****).
U.S. Army 08/2003 - 02/2007
Fort Rucker, AL United States Salary: 55,000.00 USD Per Year
Hours per week: 50
Chief Veterinary NCO
Supervisor: COL Edward Briand 210-***-****)
Okay to contact this Supervisor: Yes
I supervised, trained and mentored 86 military and civilian personnel arranged in 15 duty sites over 4
states. I was responsible for leadership, personnel development, training and mentorship. I developed
and supervised annual lesson plans for professional development for unit personnel. I planned,
coordinated and trained two annual training events that encompassed life skills and job proficiency for
food inspectors, animal care technicians,non-appropriated funds receptionists and military and civilian
veterinarians. I provided training and guidance to reserve units deploying to Iraq and indoctrinated
recently accessed veterinarians to their responsibilities in their new jobs. I managed the EduNeering
Program, a program designed to track the progress of credentialing for animal care technicians.
Following the disaster of Hurricane Ivan on the Gulf Coast, I realized a need to improve evacuation
procedures for command and control for assigned personnel and their families, as well as over 30
military working dogs in my area of responsibility. I authored a force protection evacuation plan that
was endorsed by my superiors. This plan was thoroughly tested during Hurricanes Katrina and Rita
and was found to be very effective. During the Hurricane Katrina recovery period, I played a crucial role
of assisting Army animal care technicians to stand up and man an animal rescue center. Our team
located and procured several facilities to be utilized as animal shelters for over 200 misplaced animals.
I appropriately requested donations and volunteer support from outside agencies and individuals to
support this endeavor. I oversaw the management of the outreach program that identified owners with
pets, through the use of microchips and developed a website with pictures of lost pets and their
location. The shelters remained operational for more than two months after the disaster with all animals
returned to their owners or adopted. I also managed the inspection and disposition of 5 tons of donated
domestic and international rations to Hurricane Katrina evacuees.
U.S. Army 05/2002 - 06/2003
Pearl Harbor, HI United States Salary: 50,000.00 USD Per Year
Hours per week: 40
Instructor, Food Management Team
I was assigned as an instructor for the Navy Food Management Team, Pacific Regional Veterinary
Command, Tripler Army Medical Center, HI. In this job, I provided technical assistance, guidance and
training in food safety to all U.S. Navy food service personnel on all ships, submarines and ashore
facilities in the Pacific and Far East totaling nearly 1,000 personnel. I developed and maintained
technical and industry training programs, researched and wrote technical procedures for major
commands to include articles for publication and disseminated Navy wide. The articles published were
for the personal sanitation practices, preparation, cooking and storage of subsistence during the
holiday seasons and special events. I conducted contractual quality assurance audits and disposition
of all subsistence for over 40 vessels in the Pacific Fleet. I acted as a liaison between the Food and
Drug Administration, U.S. Department of Agriculture, Department of Commerce, and state and local
public health agencies for all food related, food recall instructions and technical bulletins, educational
institutions and Department of Defense suppliers. As a National Restaurant Association Food Service
Sanitation Instructor, I created lesson plans and presentations for Mess Specialists on seven ships
deployed in support of Operation Enduring freedom and trained over 100 Mess Specialists and Food
Service Attendants on food inspection and sanitation. While deployed in the Persian Gulf, I
implemented hands on contractual auditing during assistance visits which improve training and
broadened personnel knowledge, surveyed over $18,000 of subsistence to determine its disposition to
protect personnel and the financial interest of the government, trained 19 personnel in the National
Restaurant Association Educational Foundation for instructor certification and trained over 50 Mess
specialists on food inspection procedures and sanitation practices.
U.S. Army 08/1999 - 04/2002
Tripler Army Medical Center, HI United States Salary: 50,000.00 USD Per Year
Hours per week: 50
Veterinary Services Noncommissioned Officer in Charge
I supervised 12 Army personnel, was responsible for the public health mission of 3 commissaries, an
operational rations storage facility, and five dining facilities. I also managed two veterinary treatment
facilities with 9 military and civilian staff in support of 23 military working dogs, six research marine
mammals, 20 government owned equines and over 6,000 privately owned animal records. I served as
lead for the Quality Assurance staff consisting of five personnel. I was responsible for identifying,
scheduling and conducting reviews as well as identifying trends, patterns and opportunities for
program enhancement. I trained and managed military and technical job skills, and provided leadership
and mentorship for all personnel. I had the direct responsibility of counseling and writing appraisals for
two appropriated funds personnel. I was tasked to co-author and coordinate the Inter-Service support
Agreement between the Central Pacific District Veterinary Command and the Pearl Harbor Medical
Command. This agreement outlined the duties, responsibilities, and obligations of each service in
support of the public health and veterinary services.
U.S. Army 08/1996 - 10/1998
Fort Sam Houston, TX United States Salary: 45,000.00 USD Per Year
Hours per week: 60
Instructor/Writer
Supervisor: Peter Junjulas 210-***-****)
Okay to contact this Supervisor: Yes
I was awarded a special identifier as an instructor in 1996 and have repeatedly used this skill
throughout my military career. At the Army Medical Department Center and School, I was an instructor
in the Food Technician and Sanitation Branch. I trained, supervised, mentored and counseled
veterinary food inspection students in the basic and advanced courses; wrote, updated and reviewed
lesson plans, note taking assists, graphic training aids and was an instructor for the enlisted basic and
advanced, officer basic and advanced, as well as the warrant officer food inspection courses. As a
certified quality assurance representative and Subject Matter Expert I provided technical training for
properly conducting performance assessments to leverage National Standards and Industry best
practices. I provided technical instruction for a large variety of subjects, served as class advisor and
building manager. While in this position, I completed the nationally certified Princeton University Food
Protection Certification Program, attended the National Shell Egg Quality School, instructed 250
students in shell egg inspection annually, managed subsistence training supplies for 300 Soldiers
annually, completed the Red Meats Subject Matter Expert Course, trained and mentored over 300
initial entry Soldiers annually, and managed food products for the Food Inspection Course in excess of
$7,000 annually. I provided training on determining Standards of Grades for livestock, fruits and
vegetables, and grains. I also provided training for proper warehousing, food distribution and proper
food labeling and packaging.
Education:
Touro University International Cypress, CA United States
Master's Degree 11/2010
GPA: 4.0 of a maximum 4.0
Credits Earned: 40 Semester hours
Major: Health Science Minor: Emergency and Disaster Management Honors: Summa Cum Laude
Relevant Coursework, Licenses and Certifications:
Master of Science in Health Sciences with a specialization in Emergency and Disaster Management. This coursework
provides leadership in major emergencies and disasters including terrorism. This specialization provides individuals
planning to hold leadership position as emergency professionals in government and industry with the skills to respond
effectively when emergencies and disasters strike, and provide leadership in those situations. Skilled to analyze
disaster threats, write emergency plans to meet state and federal guidelines, understand problems facing response
teams, and communicate knowledgeably with expert advisors in crisis.
Individual course are listed below:
MHE503 - Survey of Emergency and Disaster Management
MHE507 - Bio-Terrorism
MHE513 - Risk Assessment and Epidemiology
MHE514 - Psychological and Social Aspects of Emergency and Disaster
MHE509 - Emergency Planning and Methodology
MHE511 - Emergency Operations
MPH502 - Introduction to Public Health
MHE505 - Issues of Terrorism
MHE516 - Combating Terrorism
MHE599 - Thesis
Faculty Development Course Certification
Certified as an instructor/writer responsible for training, supervising, mentoring and counseling veterinary food
inspection students in the basic and advanced courses; write, update and review lesson plans, graphic training aids and
instructor for the enlisted basic and advanced, officer basic and advanced, as well as the warrant officer food inspection
courses; provides technical instruction for a large variety of subjects; served as class advisor for four basic enlisted
courses.
Hazardous Analysis and Critical Control Point Certification
The system is used by the Food and Drug Administration and the Department of Agriculture to ensure safe procedures
and products. Certification ensures that a person is aware of such procedures and is well-versed in inspection of proper
protocols to ensure safety.
Excelsior University Albany, NY United States
Bachelor's Degree 05/2002
GPA: 3.2 of a maximum 4.0
Credits Earned: 136 Semester hours
Major: Liberal Arts Minor: Management
Job Related Training:
Contracting Officer Technical Representative, 2011
National Curriculum of Nuts and Bolts for Supervision, 2011
Federal Emergency Management Agency Certificate: Animals in Disaster; Continuity Plans, Distant Learning 2010
Federal Emergency Management Agency Certificate: Animals in Disaster; Awareness and Preparation, Distant Learning
2010
Federal Emergency Management Agency Certificate: Livestock in Disaster, Distant Learning 2010
Federal Emergency Management Agency Certificate: Exercising Continuity Plans for Pandemics, Distant Learning 2010
Federal Emergency Management Agency Certificate: National Incident Management System Resource Management,
Distant Learning 2010
Federal Emergency Management Agency Certificate: Introduction to Incident Command System, Distant Learning 2010
ARMY COURSE: 521SQIMDL1, First Sergeant
ARMY COURSE: 68C421, AMEDD NCO Advanced (NCOES)
ARMY COURSE: 68C4091R30( Veterinary Food Inspector)TECHTNG, AMEDD NCO Basic (NCOES)
ARMY COURSE: 5K-F3/520-F3, Faculty Development
ARMY COURSE: CLM003, Ethics Training for Army Training and Leadership Workforce
ARMY COURSE: 2GF94DL, Commander's Safety
ARMY COURSE: 2GF95DL, Additional Duty Safety Course
Previous Military Occupational Specialty as an Infantryman (11B) - Advanced Leaders Course Graduate
Language Skills:
Language Spoken Written Read
English Advanced Advanced Advanced
Affiliations:
U.S. Army - Senior Veterinary Manager
Central Plains Consolidated Patient Account Center - Supervisor
References:
Name Employer Title Phone Email
Terry Kinder U.S. Army Quality Assurance Officer (913)684-
6526
Jennifer U.S. Army Environmental Science (334)470-
**********@*****.***
Wojtaszczyk Retired Officer 8330
Daniel Wakefield U.S. Army Commander,Veterinary (417)793-
******.*********@**.****.*** Retired Corps 6213
Sandra Schraft Central Plains Chief Operations Officer (913)578- Consolidated 4199
******.*******@**.***
Patient Account
Center
Cimmeron Richard Gardner County Commissioner (580)546-
County 7211 Indicates professional reference
Additional Information:
April 2011
Received Meritorious Service Medal for superior performance while assigned to the United States Army Veterinary
Command.
January 2009
Received Bronze Star Medal, presented by Lieutenant General Lloyd Austin III, for outstanding duty performance during
combat operations in Iraq.
September 2007
Awarded the Order of Medical Military Merit, an honor reserved for the top 10% of each medical field for sustained
contributions to the betterment of Army medicine.
February 2007
Received Meritorious Service Medal for exceptional service and dedication to the Gulf Coast District Veterinary
Command.
June 2002
Received Meritorious Service Medal for exceptional service and dedication to the Central Pacific District Veterinary
Command.
Awarded the Sergeant Major Hoef’s Award for outstanding leadership and instructor performance.
SPECIAL QUALIFICATION IDENTIFIERS:
M - First Sergeant
APR 2005 - JUL 2010
H-Instructor
OCT 2002 - SEP 2005, DEC 1996 - APR 1999
X-Drill Sergeant
FEB 2005 - APR 2005, APR 1999 - SEP 1999, SEP 1992 - DEC 1992, SEP 1984 - JUN 1992
A-Technical Intelligence
JAN 1994 - MAR 1994
As a lead quality assurance auditor for the Army Veterinary Command I performed initial sanitation audits to determine
the sanitary status of commercial food establishments for the first time. These audits approve or disapprove the
establishments as sources for the Armed Forces. The initial sanitation audits were complete sanitation audits of the
facilities, production procedures, and sanitary control systems of the establishment. The initial sanitation audits were
made in the presence of the management (or representative) of the plant. During the exit interview, I advise
management or its authorized representative of any audit deficiencies found and request corrective action as applicable
through a Corrective Action Request. I advised management of the normal approval process, based on current Major
Command policy, and that final approval authority resides with the Major Command. I ensured management was aware
that final approval was not given until acceptable laboratory results were received. I prepared written list of deficiencies
found during the audits and a copy of this list was provided to management personnel prior to departure from the plant. I
advise management that the final audit results will be mailed to the company from the MACOM. I performed routine
sanitation audits to determine the current sanitary status and overall status of the sanitation program of an
establishment listed in the Worldwide Directory. These audits resulted in the continued approval of the establishment or
in notice to its management of the possibility of disapproval if the sanitary deficiencies observed are not corrected in a
reasonable amount of time.
I possess the skills to select appropriate evaluation and measurement instruments, present units of instruction using
varied learning strategies and instructional aides, and apply appropriate classroom management procedures. Topics
include development of learning objectives, methods of instruction, use of instructional aides, evaluation and
measurement procedures, instructional delivery, and design of lesson plans. Methodology includes lectures,
demonstrations, individual instructional presentations, and written exercises.
I have experience in initiating projects and studies which require analysis of interrelated issues of effectiveness,
efficiency, and/or productivity of substantive mission-oriented programs. Assignments require developing detailed plans,
goals, and objectives for the long-range implementation and administration of the program and/or developing criteria for
evaluating the effectiveness of the program. This work involves establishing criteria to measure and/or predict the
attainment of program or organizational goals and objectives, developing related administrative regulations,
promulgating program guidance for application across organizational lines or in varied geographic locations, and/or
evaluation of program effectiveness.
I have supervised Support Specialists who assess the productivity, effectiveness, and efficiency of program operations
or analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. I
served as the technical subject matter expert in a variety of areas related to human resources, equal employment
opportunity programs, occupational health and safety and workers’ compensation, facilities management, security,
procurement.
I plan the work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for
completion of the work; assign work to subordinates based on priorities, selective consideration of the difficulty and
requirements of assignments, and the capabilities of employees.
I evaluate work performance of subordinates; and give advice, counsel or instruction to employees on both work and
administrative matters.
Interview candidates for positions; recommend appointment, promotion or reassignment; hear and resolve complaints
from employees; effect minor disciplinary measures; promote affirmative action/equal employment opportunity
programs; identify developmental training needs of employees, providing and arranging for needed development and
training; find ways to improve productivity or increase the quality of the work directed; and/or develop performance
standards.
Manage, direct and provide necessary resources and meet the needs of the various operational programs.
I provide supervisory skills in unit and contract administration; food hygiene, safety, and quality assurance producers;
procurement and surveillance inspection of subsistence; military aspects of chemical, biological, radiological, nuclear,
and high yield explosives (CBRNE) and veterinary preventive medicine. My experience includes personnel
management, leadership, discipline and morale, maintenance and security, and operations (including appropriate
training modules).
I develop and direct procurement quality assurance activities in contractor's establishments and receipt and surveillance
inspections at military installations, subsistence distribution points, and depots; supervises and trains subordinates in
technical aspects of food inspection; reviews, consolidates, and analyzes reports and surveys and recommends
remedial action to assure effective inspection procedures; records violations of state and other federal requirements
concerning food items; evaluates sanitary compliance of commercial and government-controlled food facilities; utilizes
proper channels and procedures to report violations of food wholesomeness, animal disease, and food establishment
sanitary requirements; develops and enforces security measures; supervises equipment maintenance program;
monitors and evaluates personnel performance; counsels subordinates and prepares evaluation reports; ensures
adherence to standards of conduct, cleanliness, technical accuracy, and safety regulations; prepares and conducts
training programs; supervises procedures to enable unit to function in nuclear, biological, and chemical environment;
assists veterinarian in control of zoonotic diseases; supervises emergency field slaughter procedures of food animals;
advises and assists in administrative, fiscal, personnel, and supply matters; monitors requisition, storage, issue, and
utilization of supplies and equipment; establishes report control system; prepares and reviews correspondence;
maintains food inspection files.
I develop, evaluate, and direct food inspection training programs; coordinate transportation, administration, and
logistical support of food inspectors and animal care specialists assigned to activities other than the parent activity.
I evaluate veterinary service training programs and requirements and provide recommendations for improvement;
develops work methods and procedures; develops, evaluates, and directs training programs; coordinates activities of
veterinary element with other elements of medical facility; advises and assists professional staff in supply economy
procedures and fiscal, technical, and administrative matters.
Experienced in performing a variety of administrative and technical support duties in administering civilian personnel,
resource, and manpower management programs. Experienced with Civilian Personnel Automated systems;
experienced in VistA and ICB; experienced using Microsoft software such as excel and Microsoft Office Word; wpm-65.
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