Management Engineer
Resume:
Vaughn Spendlove
Sandy, Utah 84094
***************@*****.***
Objective
I am seeking an opportunity to support companies in managing and securing their networks and endpoints to
accomplish their business goals. Having 18 years of experience in Information Technology and 9 years of
experience working with Symantec, Altiris, and PGP solutions in multiple roles, I have the expertise to help
your company succeed in optimizing your endpoint and systems management operations.
Skills
Symantec PGP Universal Server, Symantec PGP Desktop, Altiris Notification Server 6.x and 7.x; Altiris Client
Management Suite; Altiris Asset Management Suite; Altiris Server Management Suite; Inventory Solution;
Software Management Solution; Deployment Solution; Patch Management Solution; pcAnywhere; SEPIC;
RTSM; Out of Band Management Solution; Windows 2000/2003/2008; Windows XP/Vista/7; Microsoft IIS;
Microsoft SQL Server 2005/2008
Education
11/1997 University of Phoenix - Utah Campus, Salt Lake City, UT
Bachelor of Science in Business/ Information Systems
Certifications
Cisco CCNA
Altiris Certified Engineer
Authorized Symantec Consultant Endpoint Management
Symantec Technical Specialist
- Symantec Management Platform 7.0 with Notification Server
- Altiris Client Management Suite 7.1
- Symantec PGP Universal Server 3.2
Symantec Certified Specialist
- Administration of Symantec Management Platform 7.0 with Notification Server
- Administration of Client Management Suite 7.0
Symantec Sales Expert
- Altiris Asset Management Suite 7.0
- Altiris Client Management Suite and Server Management Suite
- Symantec Backup Exec 2010
- Symantec Managed Security Services
- Symantec Mobile Management Suite (Altiris) and Symantec App Center
- Symantec Mobile Management Suite (Microsoft SCCM) and Symantec App
Center
- Symantec Security Information Manager
Symantec Sales Expert +
- Altiris Asset Management Suite 7.1
- Symantec Mobile Management 7.2
CompTIA A+ Certified
Work Experience
Senior Consultant
3/2011 – 5/2013 Creative Breakthroughs, Inc.
Worked to help enterprise customers integrate best-in-class endpoint management and encryption solutions
into their IT environments. Assessed, designed, migrated, deployed, and supported multiple Symantec/Altiris
and PGP solutions and suites for customers with 1000's of servers, workstations, and mobile devices in
geographic locations throughout the world. Provided expert knowledge gained through 9 years of experience
with 100's of customers.
Consultant
11/2010 – 3/2011 Signal Creek Technology
Assisted customers in planning, implementing, and understanding Altiris/Symantec Endpoint Management
solutions. Worked both onsite and offsite to help customers integrate Altiris solutions into their business
processes. Documented Altiris best practices and implementation details for customer use.
Assigned Engineer/Senior Technical Support Engineer
5/2004 – 11/2010 Altiris/Symantec
Managed and ensured satisfactory resolution of Altiris/Symantec customer's escalated technical support issues
as a member of the Advanced support team. Used various techniques to troubleshoot technical issues to help
enterprise customers maintain and operate their Windows-based servers more efficiently and effectively while
using Symantec Endpoint Management products. Ensured correct software and hardware inventory of client
computers was collected. Helped manage and monitor remote distribution of software to thousands of client
computers. Wrote custom SQL reports to identify status of installed software, hardware and other data stored in
the Altiris/Symantec database. Worked with various technologies in combination with Altiris/Symantec
software such as IIS, SQL Server, and all versions of MS Windows. Used technologies (such as WebEx,
GoToMeeting, etc.) to remotely connect to server and client systems to help customers fix and better use their
Notification Server infrastructures. Reproduced customer's technical issues in lab environment using VMWare
ESX, Fusion, Workstation and Microsoft Hyper-V. Collaborated in planning, implementation, skills and
knowledge transfer and day-to-day operation of new/upgraded Altiris technologies for customers. Documented
actions taken to resolve customer issues as well as opportunities to improve customer environments. Wrote
knowledgebase articles to help educate internal and external customers on Altiris/Symantec technical solutions.
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