Project Manager Management

Andrew David Stevenson

** ******* ******, *** *, Orangeville, Ontario, L9W 2R8, Canada

Home Phone: 519-***-****

Email: *******.*********@*****.***

Linkedin: http://za.linkedin.com/pub/andrew-stevenson/b/940/149

Skype: andrew.d.stevenson

OBJECTIVE

To strive for excellence in support management that utilizes my technical,

analytical, management as well as communication skills and to provide

effective and efficient IT solutions that envisage a futuristic approach in

Information Technologies support.

An IT Specialist with 20 years of experience in technical support team

supervision and Management (including help desk management), technical

analysis, auditing, development, testing and the maintenance of LAN & WAN

environments.

Ability to multi task and work independently, as well as in teams.

Excellent interpersonal skills, motivated and energetic which demonstrate

proficiency for learning new technologies and business environments.

Strong technical skills in the creation of business requirement documents,

capital expenditure budgets, technical briefings, strategic planning,

Disaster Recovery (DRP) and Business Continuity Management (BCM) documents

and plans.

WORK HISTORY

Toll Global Forwarding - Johannesburg, South Africa, Jun 2007 - Present

National IT Manager

. Management of all Service Providers

. Remote access management

. IT Security management

. IT Enterprise risk management

. IT Financial management

. SLA Implementation and management

. Project Manager for all IT related projects

. CAPEX & OPEX budgeting & Forecasting

. Portfolio includes technical support to the EMEA region and Sub Saharan

Africa.

. Management of Support & Development departments

Ministry of Training, Colleges and Universities - January 2007 to May 2007

Supervisor of Computer Operations

. Developing and implementing appropriate quality standards to enhance

the effectiveness of the Department.

. Assigning various tasks to subordinate staff and checking completed

work for accuracy and completeness.

. Meeting with team members on a regular basis to develop or modify

appropriate Disaster Response Plans

Managed Services Technician

Infotech IT - April 2006 to September 2006

. To supervise other network support technicians and plan, co-ordinate,

and implement network security measures.

. To manage performance tuning and capacity planning activities to

enhance the performance of the network resources.

. Analyse user support statistics and other data and recommend

appropriate measures.

Information Technologies Specialist

Marsh (PTY) Ltd - September 1999 - September 2005

. Management role of the Regional Support Helpdesk/team.

. Management duties include all HR related duties (Performance management

review process, leave, weekly staff meetings).

. Member of the Marsh Inc. Global Architecture Board. This is an

international Marsh Inc. forum for information sharing, discussion, and

technology decision making. Also discussed are corporate policy and

standards, technical architecture and application architecture.

. Management of Service Level Agreements with hardware and software

suppliers.

. Member of Disaster Recovery/Business Continuity Management committee

(Technical). Creation of Group IT BCM/DRP procedures and respective

manuals.

. Creation and management of Group IT CAPEX, OPEX and Maintenance

Budgets.

Consultant IT Manager

EMC2 Computer Systems South Africa - March 1995 - August 1999

. Management of the Regional EMC WAN

. Regular visits to regional offices (Durban, Pretoria, and Cape Town) to

repair network/PC faults and to perform upgrades.

. Project Manager for the countrywide implementation of EMC in house

configuration and quotation system "CQS". The project included the upgrades

of all PC and laptops countrywide, training and configuring of workstation

operating systems.

. Served in an advisory capacity for the procurement of new

computer/server equipment.

Account Manager

Triadic Expertise Services - December 1992 - February 1995

. Managed complement of 4 technical staff.

. Outsourced to various clients. Technical support (hardware, software

and network). Clients included: Guardian National, Rand Water Board,

Standard Bank.

EDUCATION

The Open University

BA Business Studies - Great Britain - Mar 2010 - Present (have currently

passed first year and as such, hold a Certificate in Business Studies)

APMG

ITIL v3 Foundation (2011) Pass 90%

The University of Pretoria

Certificate, Business Acumen - South Africa - Jan 2004 - Dec 2004

ACHIEVEMENTS

. Replacement of the existing analogue PABX to a fully digital VOIP PABX

running on the TGF MPLS WAN. Negotiated pricing and SLA with

suppliers.

. Elected and serving on the Employment Equity Committee for TGF SA

. Migrations of existing point to point WAN to MPLS WAN in conjunction

with ISP. This included pricing, SLA negotiation and implementation

and integration into Toll Global WAN

. Implementation of Visualized computing environment for all critical

and production servers.

. Project Planning and management of migration from current Freight

Management System to EDI Enterprise. Project budget: ZAR14 million

(CA$2.1 million)

. Serving as the regional representative for the Toll International

Steering Committee for Global Business Area Network rollout headed out

of Group IT Headquarters in Hong Kong.

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