Customer Service Medical

Amy Harvey

**** ****** **. ********, ** ***** 817-***-**** **********@*******.***

OBJECTIVE Employment in a full time position as a clinical research assistant

QUALIFICATIONS

• Organized data collection and input for the UNT Health Midwife clinic

• Scheduled appointments for the UNT Health Midwife clinic

• Maintained medical records for two years as a clerk

• Wrote research protocols and designed project plans for various studies of differing

phases

• Examined and edited documents of Informed Consent

• Exceptional writing skills

• Coordinated multiple organizations for collective community service projects

• Assisted in research data gathering for two professors while in college

• Served as an officer of the Medical Sciences Community Service Organization,

demonstrated strong leadership and organizational skills

• Worked in direct patient care for four (4) years, demonstrated excellent bedside care and

service

• Worked with multiple nursing teams well, demonstrated strong teamwork skills

• Proficient in Microsoft® Office programs, including Word and Excel

• Willing and able to travel, domestically and internationally

EDUCATION

Master of Science May 2013

University of North Texas Health Science Center Fort Worth, TX

Major: Medical Science

Bachelor of Arts December 2010

Baylor University Waco, TX

Major: Biochemistry, English Literature

PROFESSIONAL SKILLS

Patient Care (Communication, Customer Service)

• Experienced in primary bedside care, waiting on patients, measuring vital signs,

assisting bedridden patients with daily living activities

• Assisted nursing supervisors with advanced nursing care

• Answered patients’ questions and concerns via phone

• Served patients with the utmost hospitality while staying in the hospital

Medical Records, Clerk (Computer Skills, Organization)

• Maintained medical records by placing orders given by physicians, organizing

patient charts, updating lab records, and preparing notes for physicians

• Charted patient care and nurse aide responsibilities

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• Filed patient information and informed consents

• Transported medical equipment and medications for the nursing unit

Education (Leadership)

• Experienced in public speaking, medical presentations, teaching various age

groups including children and teenagers

• Assisted in research as a teacher’s assistant for two professors while at Baylor

EMPLOYMENT

Clinical Services Representative March 2012 – May 2012

UNT Health Fort Worth, TX

Certified Nurse Aide / Unit Clerk December 2006 – March 2012

HomeInstead Senior Care Fort Worth, TX

Providence Health Center Waco, TX

Huguley Memorial Medical Center Burleson, TX

LEADERSHIP EXPERIENCE

Secretary Fall 2012

Medical Sciences Community Service Organization

As secretary, I scheduled group functions, facilitated communication with other groups

and departments, recorded members’ service hours, created PowerPoint presentations for

group meetings, made reservations for group activities, and publicized group activities to

the campus.

Assistant to the Chair Fall 2009 – Spring 2010

Sing Alliance

I served as leadership for my extracurricular performance group. My responsibilities

were largely creative input and construction of props.

PERSONAL SKILLS AND EXPERIENCES

• Medical Clinic in Ferrier, Haiti March 2010

I worked at a small clinic that saw approximately 400 patients in the northeast corner of Haiti. I

assisted and observed physicians while also working in the triage area recording patients’

complaints and vital signs. The experience was most rewarding in meeting the families of the

village and the education I received about poverty with the need for healthcare as well as

education about health.

• Internship with Mission Waco Fall 2009

For the fall semester, I was introduced to Mission Waco by participation in its programs as well

as mentorship by its founder. Dr. Jimmy Dorrell met with me once a week to teach me about his

organization and ministry. I helped with many of the programs including the children’s

afterschool club, the social services center, the homeless shelter, the drug recovery home, and the

weekly Friday breakfast. I was also able to participate in a Poverty Simulation weekend, in

which I experienced homelessness firsthand.

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• Moderate proficiency in French

• Gifted in music

Thank you for your consideration.

Contact this candidate