Customer Service Manager
Resume:
Mary Ciurleo
San Diego, California 92129
****@************.*** - 858-***-****
Team Leader determined to complete all projects in a timely and efficient manner while creating a caring and friendly
atmosphere for all.
L’Oreal USA Active Cosmetics – San Diego, California (July 2011 – February 2013)
o Area Sales Manager
Retail Accounts – ULTA, Walgreens & CVS
Communicate Sales Goals with Store and Dept Manager(s)
Implement Monthly Planogram
Train Skincare Advisors
Product Awareness & Demonstration
Sales Techniques
Product Display - Clean & Properly Displayed
Communicate Key Field Information to the head office
La Prairie – San Diego, California (June 2007 – July 2011)
o Freelance
Facials, Make Over
Product Demonstration
Counter Representative Training
Nordstrom - San Diego, California (June 1999 – June 2007)
o La Prairie Counter Manager
Build & Maintain Customer Base
Event Planning – Facials & Make-Over’s
Counter Inventory Control
INCREASED MONTHLY SALES FROM $3K - $25K
NORDSTROM CUSTOMER SERVICE “ALL STAR AWARD”
Macy’s – Jefferson Valley Mall, Yorktown Heights, New York (July 1997 – June 1998)
o Estee Lauder Counter Manager
Team Coaching – Product Training, Customer Service
Event Planning – Facials & Make-Over’s
STAR COUNSELOR
(April 1994 – July 1997)
Nordstrom - The Westchester, White Plains, N ew York
o Clarins Counter Manager
Team Coaching – Product Training, Customer Service Skills
Grow & Maintain Customer Base
Event Planning – Facials & Make-Over’s
Maintain Counter Display & Inventory Control
CLARINS COUNTER M ANAGER OF THE YEAR 1995, 1996 AND 1997
I look forward to scheduling a meeting. I can be reached by phone or email to arrange an interview.
Sincerely,
Mary A. Ciurleo
“DISCOVER THE BEAUTY WITHIN US ALL”
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