Customer Service Manager

TIMOTHY JOHN MCLAUGHLIN

TIMOTHY

*** ***** ****** ** 706-***-****

CALHOUN, GA 30701 *************@*******.***

SUMMARY OF QUALIFICATIONS

EXTREMELY RESOURCEFUL AND RESULTS-ORIENTED MANAGEMENT PROFESSIONAL

POSSESSING OUTSTANDING LEADERSHIP, COMMUNICATION AND ORGANIZATIONAL

SKILLS AND AN EXTENSIVE BACKGROUND IN THE FOLLOWING BROAD-BASED

COMPETENCIES:

TRAINING OPERATIONS SALES

STAFF SUPERVISION TEAM BUILDING STRATEGIC PLANNING

OPERATIONAL PRODUCTION BUSINESS

DEVELOPMENT MANAGEMENT ADMINISTRATION

•A PROACTIVE AND MOTIVATED PROBLEM SOLVER THAT IDENTIFIES AND

RESOLVES CHALLENGES EFFECTIVELY AND EFFICIENTLY AND WORKS WELL

WITHIN A FAST-PACED ENVIRONMENT.

•SKILLED IN ALL ASPECTS OF PRODUCTION OPERATIONS MANAGEMENT,

INCLUDING EQUIPMENT TROUBLESHOOTING, EMPLOYEE TRAINING,

ADMINISTRATION AND QUALITY ASSURANCE.

•PROFICIENTLY CAPABLE, MOTIVATED AND INTELLIGENT INDIVIDUAL WITH

VERY HIGH-STANDARDS OF EXCELLENCE AND SUPERIOR CRITICAL THINKING

AND ANALYTICAL ABILITIES.

PROFESSIONAL EXPERIENCE

BROWN INDUSTRIES

Plant Manager 2012 – Present

Enabled several programs to improve productivity and efficiencies within the plant.

Significantly reduced labor costs by 41% through efficiencies in labor management since

dropping sales by 4.3%. Reduced Indirect labor by 10.2%

Combined 4 departments (Carpet, Wood, Vinyl, Tile) into 1 department (Production) eliminating

2 management positions and 4 supervisory roles.

Instituted a Quality control program, PM program, Safety Program, SOP’s. As well as managing

by the expectation.

Responsible for 5 managers and 150 fulltime employees and 40 part time employees A 5 day work week

sample company with 2 shifts. Responsibilities include P&L, Sales, Customer Service,

Safety, Production, Quality control

MIDSTATES INC.

2008 – 2012

Production Manager

Instituted several programs to reduce waste, improve productivity and efficiencies within the

department.

Significantly reduced labor costs through efficiencies in labor management and equipment

efficiencies.

Consolidated 5 departments (Mailing, Digital Press, Letter-shop, Commercial Bindery and

Bindery) into 1 department (Finishing) eliminating 2 management positions.

Aided in increasing productivity by 10.2% while reducing labor costs by 11.8% from 2008-

2011Responsible for 7 direct supervisors and 84 fulltime sub-reports and 40 part time employees.

RR DONNELLEY

2004 – 2008

Manufacturing Manager

Greatly reduced rework by $60,000 in 2005 and another $10,000 in 2005

Started up the ISO 9000 program

Manufacturing manager responsible for 12 direct supervisors and 90 sub-reports with three departments

including Shipping, Bindery, and Fulfillment with well known multi-million dollar high volume ISO 9001

commercial printer. Main functions include planning and following through on all print related jobs from

design to shipping.

BAM ENTERPRISES, INCORPORATED 1999 – 2004

President/Sales and Marketing Manager

Founded real estate development and sales organization that developed residential lots and buying and

refurbishing mobile homes and selling them through promissory notes and in-house financing. Directed all

business development activities and supervised up to 10 contracted employees.

Created over $300,000 in residual income by securing low cost homes and quickly selling them to

motivated buyers.

BAM ENTERPRISES, INCORPORATED

DBA. LADY OF AMERICA HEALTH CLUBS

Co-Owner & Director of Sales and Marketing

Oversaw operations at a franchised health club offering personal training, fitness classes and weight room

activities to clients. Primary efforts centered on directing all advertising initiatives, managing a staff of 15

and training sales staff.

Increased cash flow by 400% within merely three years through successful marketing measures,

increases in the number of sales staff, employee training and superior customer service.

Boosted member retention rates by offering promotional packages for renewing members that

included free services and discounted prices.

QUAD GRAPHICS, INCORPORATED

Finishing Department Education Manager – The Rock, Georgia 1984 – 1999

Earned competitive promotion to develop training materials and programs for new hires and shift managers

using software packages, such as Access, Excel, Corel and PageMaker. Chief activities consisted of

recruiting, hiring and training Finishing Department staff; facilitating the Process Analysis team; and serving

as department statistician.

Assisted the organization to become the number one printer in 1997 for Newsweek, Time, People,

Sports Illustrated and Entertainment weekly by comprehensively recording and tracking department

progress.

Increased overall productivity by three to four percent by successfully implementing

interdepartmental training that cross-trained employees within different divisions of the company.

Recruiter, Called upon schools and other organizations to present to large groups and individuals for

the purpose of recruiting new employees into the company.

Ensured top performance of valuable equipment by conducting numerous employee-training

programs and utilizing staff focus groups to pinpoint and resolve congested areas within the

production process.

EDUCATION, AFFILIATIONS AND CERTIFICATIONS

Bachelor’s Degree- Business Management –

Big Bend College / Boeblingen University, Germany

United States Army

Georgia -National Guard

American Legion Volunteer

Make-A-Wish Volunteer

United Way Volunteer

Red Cross Volunteer

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