Sales Customer Service

MICHAEL B. HUGHSTON

E-mail: *******.********@*******.***

Telephone: 704-***-****

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Summary of Skills:

Sales & Cold Calling Skills:

Completed One-Year, Eleven (11) Step “Sales-Management-In-Training” Program

Achieved sales team monthly and year store sales quotas of $75,000/month and $900,000/year

Direct sales to customers including facility tours, equipment demonstrations and telephone follow-up

Cold-calling and cultivated relationships with company presidents and private business owners

Customer Service & Problem Solving Skills:

Customer satisfaction with focus on recurring sales

Understanding of a diverse set of customer needs and requirements

Handling complaints and conflict resolution for issues such as quality and delivery/shipments

Operational Skills:

Recruiting, interviewing and hiring of new sales people

Conducted product training for new employee orientations

Inventory control, loss prevetion and financial budgeting and trends

Facilitated programming of marketing events for customers

Communication & Learning Skills:

Managed a team of 40 sales associates

Implemented corporate marketing and sales programs including sales presentations

Learned unique corporate software and several hundred product groups and specifications

Education:

BS Degree: Western Carolina University, Park and Recreational Management May 2011

Minor: Commercial Management including entrepreneurship, public relations & administration

Work Experience:

Assistant Manager: Abercrombie and Fitch, Charlotte, NC February 2012-May 2013

Membership Specialist: YMCA of Greater Charlotte, Ballantyne, NC December 2011-February 2012

Capstone Intern: John Trimp Tennis Academies, Charlotte, N.C. Summer 2010

Head Camp Counselor: Canyon Creek Sports Camp, Lake Hughes, California Summer 2009

Camp Director Intern: Western Carolina University Cullowhee Base Camp Fall 2009

Background Experience:

Acquire new skills and experiences by setting goals and objectives at every challenging

opportunity

Ability to transfer skills to meet and exceed expectations for business to business selling

Diverse personal and customer experiences for both flexibility and attention to detail

Solid work ethic to be disciplined, a team player and to focus on the customer’s profitability

Western Carolina University Men’s Tennis Club Champion in 2007-2009

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