Customer Service Administrative Assistant
Resume:
JIMIKKA L. JACKSON
Maxwell Place
Philadelphia, Pa 19152
**********@*****.***
EDUCATION:
CAMDEN COUNTY COLLEGE, Camden, NJ
Communications/Certification
June, 15 1997
COMMUNITY COLLEGE of PHILADELPHIA, Philadelphia, Pa
July, 18 1994
EXPERIENCE:
Einstein Hospital Philadelphia, PA
Medical Data Abstractor
April 2012 to Present
Abstract health information from patient's paper or electronic
medical charts
Enter abstracted data into the ACSIS database and carried out
routine correspondence
Work with physicians and staff to assess findings and report to
the team lead
Pull charts according to protocol, conduct analysis and complete
standard reports
Caring People Alliance Philadelphia, PA
Provider Specialist. Feb 2011 to April 2012
Provided case management for regulated and unregulated providers
in accordance to state regulations; Provide assistance and
resources to providers; Conducted the pre-screening process for
unregulated providers; Conducted training classes for providers;
Counseled providers on available resources and regulations;
Processed internal and external request for updates, transfers
and services rendered by providers; Assembled agreements and
documents needed; Processed incoming and outgoing mail;
Participated in state project updating providers with
new/revised state regulations; Assisted other members of the
department and agency as well as provided back up as needed;
Prepared and submitted up-to-date logs as required; Utilized the
PELICAN database to process providers and referrals.
Ophthalmic Partners of Pennsylvania, Bala Cynwyd, Pa
Ophthalmic Flow Technician February 2009 to
February 2011
Abstract patient's medical records from paper charts into the
NEXT Gen EMR database.
Prepped patients for eye exams; administered eye drops, perform
vision test, gave refraction test for glasses.
Read glasses prescriptions performed IOL Master Tests for
cataract and glaucoma patients.
Prepped exam charts for doctors, and assisted doctors with
general, cataract and glaucoma eye exams.
Answering patient care calls about eye medications; glasses
prescriptions; and general eye problems
Liberty Resources, Philadelphia, Pa
Administrative Assistant February 2006 to
January 2009
Data entered client's demographics, primary disabilities, and
personal information into the computer
Filed clients PA-162 forms, Medical Evaluations, and personal
information packets.
Answered incoming calls from clients, and conducted Initial
Intake Assessments
Responsible for creating schedules for Support Coordinators and
Intake Assessors
Typed correspondence letters for doctors, rehab facilities and
coordinated meetings for case managers.
Blue Cross, Philadelphia, Pa
Eligibility Specialist
November 2003 to April, 2006
Data Entered and processed all Medicare Blue
applications through IDX EMR database for enrollments.
Responsible for entering and processing all
new and existing members' applications
Responsible for answering all incoming calls,
processed correspondence from internal and external customers
Updated Eligibility and Enrollment forms for
Medicare Advantage,
Prescription Drug Plans for all new and
existing members
PECO Energy/ Exelon Company, Upper Darby, Pa
December 2001 to October 2003
Customer Service Credit Representatives
Responsible for updating customer's information for
PECO accounts.
Accountable for helping customer's find alternative
payment arrangements.
Duties included monitoring records of financial status
of customers and status of collection actions.
Responsibilities covered answering all incoming calls
from PECO customers.
Quest Diagnostics, Norristown, Pa April,
1999 to December 2001
Billing Data Entry Specialist
Abstract patient's and Health Insurance
information from requisitions into the database
Typed invoices and billed Health Insurance Companies using
ICD-9 coding
Assisted with mail room duties and filing when needed
Answered all incoming calls and provided customer service
toHealth Insurances companies
ACTIVITIES:College Access Advisor
High School Advisor to Middle School Honor Society Organization and Student
Government
Assisted with National Champion Chess Team
Volunteer Assistant at Reynolds Elementary School with Principal Salome
Thomas-EL
SPECIAL SKILLS: Excellent organizational and planning abilities,
extensive computer skills, and great customer service and communication
skills.
AWARDS: College Scholarship awarded winner and Lincoln High Alumni Award
ADDITIONAL SCHOOLING: STAR TECHNICAL INSTITUTE Philadelphia, Pa:
Phlebotomy & EKG Certified Phlebotomist February, 12, 2009. Completion of
Clinical Rotation for Phlebotomy: Quest Diagnostics Levittown, Pa
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