Customer Service Representative

Twana Payton-Duncan

**** *****

Ives Ln

Richton Park, Il

60471

Phone: 708-

***-****

E-Mail:

************@*****.***

Career

Overview

Polished, professional customer

service rep offering:

14 years of experience providing

customer support in busy call

center environments for Cable

and Financial employers.

An unwavering commitment to

customer service, with the ability

to build productive relationships,

resolve complex issues and win

customer loyalty.

Strategic-relationship/partnership-

building skills -- listen attentively,

solve problems creatively, and

use tact and diplomacy to find

common ground and achieve win-

win outcomes.

Core

Strengths

•

Telephone inquiries • Creative problem solver

• Customer service • Listening skills

• Strategic sales • Excellent communication skills

• Telecommunication skills • MS Windows proficient

• Multi-line phone usage • Problem solver

• Adaptability • Fast learner

• Conflict resolution • Courteous demeanor

• Mediation • Energetic work attitude

• Strong organizational skills • Computer proficient

• Outstanding interpersonal skills • Well organized

• Self-starter • Conflict resolution

• Reliable

Accomplish

ments

Customer Assistance

• Worked with

company systems

such as Live Support

and diligently

completed all

assigned tasks,

working overtime as

needed.

Conflict Resolution

• Responsible for

handling customer

account inquiries,

accurately providing

information to

ensure resolution of

product/service

complaints and

customer

satisfaction.

Customer Follow-up

• Ensured that

customers were

satisfied with

company products

and services by

doing purchase

follow-up calls.

Customer Service

• Researched, calmed

and rapidly resolved

client conflicts to

prevent loss of key

accounts.

Telephone Service

• Professionally processed 80+ calls per day, providing information and service

to ensure customer satisfaction.

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk

reception within a high-volume environment.

Work Experience

Comcast Corporation

April

Tinley Park, IL

2010 to

Billing and Repair Specialist

Current

Managed wide variety of customer service and administrative

tasks to resolve customer issues quickly and efficiently. Resolved

product/policy issues and shared benefits of new technology.

Implemented new processes and systems for improving customer

service satisfaction. Provided customer service during an average

of 60 + calls per day by answering customer inquiries, solving

problems and providing new product information. Assisted in all

areas of administrative work including data entry, receptionist

duties, file organization, research and development. Also

troubleshooted with customers and walk them through making

sure connections were set up correctly and sent signals to cable

boxes to restore picture.

Lansing Currency Exchange

March

Lansing, IL

2006 to

Teller

Decembe

r 2008 Executed customer transactions, including deposits, withdrawals,

money orders and checks. Rapidly and efficiently prepared

customer and ATM cash and change orders. Balanced daily cash

deposits and bank vault inventory with a zero error rate.

Organized, stocked and maintained the teller window area.

Processed cash withdrawals. Trained employees on cash drawer

operation. Examined checks for identification and endorsement.

IQ Telecom

January

Blue Island, IL

2005 to

Virtual Customer Service Representative

June 2008

Provided customer service virtually from home taking in an

average of 60 calls per day by answering customer inquiries,

solving problems and providing new product information. Tracked

advertising promotions for clients. Assisted customers in person

and via telephone. Developed 15% new customer prospects and

referrals.

Educational Background

Loop Academy of Business

Chicago, IL

Computer Technology

Contact this candidate