Customer Service Manager

Juanita Kae Howard

**** ********* ***** *** *****, NV 89117 253-***-**** ********@*****.***

Profile

Dedicated individual with an extensive background in bookkeeping and office administration.

Skills Summary

Trained in several accounting software Very personable, customer service skills.

programs, including QuickBooks, Eager to learn and take on new challenges.

PeopleSoft, and Peachtree. Dedicated team player with ability to work

Proficient in Microsoft Word with a on one’s own.

working knowledge of Microsoft Computer and Internet savvy, competent

Excel and Micrsoft Access. typist.

Professional Experience

LAS VEGAS DIAGNOSTICS – Las Vegas, NV 2012 – PRESENT

Office Manager

Answer phones, supervise and schedule clinic workers, patient data entry into Kareo, correspondence,

invoicing.

VOLT INFORMATION SERVICES - Federal Way, WA 2008 - 2009

Data Entry, Billing Department

Entered payroll and billing information into the Pepsi Corporation website, utilizing PeopleSoft software.

VOLT INFORMATION SERVICES - Federal Way, WA 2004 – 2006

Senior Payroll Representative

Processed payroll for eight Volt Temp branches; Paid approximately 800 employees per week, including

advances and payroll exceptions; Handled incoming customer service calls and solved any issues that

arose.

GW SCHLEIDT – Las Vegas, NV 2001 - 2004

Bookkeeper

Managed all aspects of bookkeeping, including, but not limited to, Accounts Receivable, Accounts

Payable, bank reconciliation, daily order entry, inventory control, and payroll; Assisted with customer

service, including incoming phone and internet orders; Supported the shipping department with outgoing

orders on an as-needed basis.

WESTERN CONCRETE CUTTING – Las Vegas, NV 1999 – 2001

Office Manager / Bookkeeper

Managed all aspects of bookkeeping, including, but not limited to, Accounts Receivable, Accounts

Payable, bank reconciliation, order writing, and payroll; Administered all office functions, including

customer service, correspondence, filing, and supervision of receptionist.

INLAND TECHNOLOGY - Tacoma, WA 1997 – 1999

Customer Service Representative

Handled customer service inquiries and other office management duties, including answering phones,

filing, and correspondence; Completed any special projects given by the Accounting department and

officers of the company; Took incoming orders and entered into the accounting program; Controlled the

equipment leasing process, checked credit, approved leases, set up payment schedules.

BRIAN’S AUTO, RV, AND DIESEL - Tacoma, WA 1986 – 1996

Office Manager / Bookkeeper

Oversaw all office duties, including customer service, work orders, filing, inventory control, sales,

ordering of parts and outside services; Utilized DAC Easy Accounting program for all aspects of day to

day bookkeeping, including, Accounts Receivable, Accounts Payable, quarterly tax preparation, bank

reconciliation, billing, and collections; Supervised worldwide sales and shipping of owner’s patented

exhaust system.

Education

DIPLOMA, OAK GROVE HIGH SCHOOL – San Jose, CA 1973

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