Customer Service Medical

Objective

Professional, self-motivated team player who is enthusiastic and

experienced in providing excellent customer service desires a

Healthcare position where my knowledge in the medical field can be

utilized to the fullest potential

Education

Institute of Business and Medical Careers Greeley, CO

Associates of Occupational Studies Degree - Medical Assisting

October 2012

. GPA 3.83

. Student of the Quarter

. ABK Recipient

Relevant Skills

. Superior customer service skills

. Experienced in answering multi-line phone system

. Highly proficient in data entry and Electronic Medical Records

. Excellent in Phlebotomy techniques, over 200 successful sticks

. Proficient in submitting Billing forms for Medical Insurance,

Medicare A/B and D and Medicaid

. Strong understanding of HIPAA rules and regulations

. Proficient in Microsoft Word, Excel, and Outlook

. Strong understanding of Citrex, Heathland, CPI and other

Medical Software

. Proficient in taking patients vitals and giving injections

. Exceptional active-listening skills

. Strong critical thinking skills

. Certified in CPR/AED and First Aid and Blood borne Pathogens

Training

Work eXPERIENCE

Professional Finance Company Greeley, CO

Accounts Specialist April 2011-Present

. Handle and resolve customer correspondence and concerns

. Complete medical insurance forms

. Input data using Excel, Word, Outlook, Centrex, Heathland, CPI

. Completed 5 weeks of intense insurance and medical terminology

training

UNC Student Health Services Greeley, CO

Medical Assistant - Externship 80 hours November 2012 - December

2012

. Triaged patients

. Lab tests - urine, STD, pregnancy, mono

. Administered injections

. Administered flu shots, Meningitis, and Depo

. Performed phlebotomy duties

. Stocked rooms

. Charted in patients charts

. Filed the patients charts

North Range Behavioral Health Greeley, CO

Medical Assistant - Externship 40 hours October 2012 -November 2012

. Acquired vitals

. Dispensed Medications

vOLUNTEER

9 NEWS HEALTH FAIR 2011-2013

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