Manager Active Directory

RADCLIFFE BRYAN

*** ***** ******, *********, *******

862-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Certified IT professional with experience in implementation and troubleshooting multi-vendor application

platforms. Proven 24/7 Network Operations Center (NOC) experience; supporting 5,000+ global users in the

banking and financial industry. Proficient installing and configuring Cisco network equipment in multiprotocol

inter-networks using LAN and WAN, as well as interfaces administration of UNIX and Windows-based

applications. Has a strong customer focus and possesses excellent documentation/communication skills.

TECHNICAL SKILLS

NETWORKING

Install Windows XP professional, Windows 7 Enterprise; configure network protocols; NTFS permissions,

backup and data storage

Install Windows 2008 Server; configure TCP/IP protocol suite; administer file and print services

Design and implement Active Directory, create and administer user and group accounts; manage and

administer group policy; implement and configure Server 2008 security options

Install and configure Cisco routers and switches; routing protocols RIP, EIGRP and OSPF; configuring

VLAN, PPP and Frame Relay; TCP/IP installation; IP addressing and sub-netting

OPERATING SYSTEMS

Microsoft Windows Server 2008, Windows 7/XP/Vista, Windows 2000, Linux OS, SUN, AIX

HARDWARE

Motherboards, modems, peripheral devices; memory upgrades, adapters, hard drives and other hardware

Sun Sparc, SunFire V120, V440, StorEDGE, HP Proliant, IBM, EMC, Unisys mainframes

APPLICATIONS

Microsoft Office Suite and Virtual PC, Remote Desktop, VNC, TMS

Symmantac/Veritas NetBackup, HP Open, Tivoli, UNIX VI, Lotus Notes, IIPS

PROFESSIONAL EXPERIENCE

CITIGROUP, Englewood Cliffs, NJ 3/1998 – 6/2012

SENIOR IT SUPPORT SPECIALIST / NOC SPECIALIST

A WINTEL Multi-Server Enterprise and system production environment supporting based applications on a check

processing operations image platform to branches across the United States.

Supported the transaction processing network and related peripheral equipment using established procedures

Analyzed and troubleshot incidents, meeting hourly deadlines and reducing client downtime across various

production platforms [using Microsoft Windows, Oracle, UNIX, and Unisys A-Series for online batch

processing]

In-depth knowledge of the impact of processing upon downstream production in a global business.

Managed and oversaw evening production operations for the National Data Center

Maintained user access for Active Directory and Oracle databases

Provided Level 1 and 2 support, managing trouble call ticket incidents to resolution as per SLAs (service level

agreements)

Escalated incidents and executed scripts as per SMEs (subject matter experts)

Monitored Oracle and UNIX databases to ensure security protocols met established procedures

Provided IST (integrated system test), UAT (user acceptance testing) and production testing and migration

support

Monitored network health using Nagios, Tivoli Workload Manager and HP Openview

RADCLIFFE BRYAN Page 2

862-***-**** EMAIL: **********@*****.***

Performed database backups and restores using Veritas NetBackup and SANs

Provided direct vendor support to resolve specific hardware and software issues

FISERV, Brooklyn, NY 2/1991 – 3/1998

SENIOR COMPUTER OPERATOR - DATACENTER OPERATIONS

Provided Level 1 incident support, escalating to appropriate technical or database support as per documented

procedures

Facilitated production on Unisys A Series mainframe for Check Processing Operations Data Center

Managed weekly system initialization and nightly productions updates

Monitored console systems and maintained peripheral equipment, password administration and system script

updates as directed by Supervisor.

EDUCATION

PC Age Career Institute, Edison, NJ 3/2012 - 11/2012

INTERNETWORK ENGINEERING CERTIFICATE

- Earned 39 college credits toward AS degree.

Medgar Evers College (City Universities of New York) - Brooklyn, NY 1993

- Earned 12 credits towards Computer Science major

CERTIFICATION

CompTIA A+, PC Age Career Institute, Edison, NJ 2012

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