Engineer Technician

Rowan M. Salabie

**** ****** ***** **** *** *A, Bronx NY 10455-3868

Cell: 347-***-****, Home: 718-***-****

Email: *****.*******@*****.***

EMPLOYMENT

McCann Erickson, 622 Third Ave, New York 07/2007 - 05/2013

Systems Engineer, Desktop Support,

Provided 1st and 2nd level desktop support incidents and problem

escalations from the Help Desk.

Windows XP, 7, 2003 Server, 2008 Server, Macintosh, environment

Troubleshoot Android, iOS and BlackBerry mobile device issues.

General Break/Fix working with Dell/HP Desktops and Laptops.

Installs, Moves Adds and Changes.

New mobile device activation and setup. Repair and refurbish mobile

devices.

Avaya VOIP Phone setups.

Coordinated the implementation of VPN access project for Avaya Desk phones

for offsite users.

Create BlackBerry Enterprise Server accounts.

MasterCard Worldwide, 2000 Purchase Street, 12/2006 - 04/2007

New York

Systems Engineer, Desktop Support,

Windows XP Environment

General Break/Fix working with Dell Desktops and Laptops.

Installs, Moves Adds and Changes.

Image/Build user machines using Norton Ghost and Lotus Notes setups.

Use SMS to remotely connect to PCs, installing software and fixing issues.

Troubleshoot Cisco VPN connectivity issues.

Install HP and Xerox Printers.

Respond to tickets from the Helpdesk in G.E.M.

Barclays Capital, 200 Park Ave, New York 1/2006 - 12/2006

Desktop Support, Builds & Deployments

Windows 2000 Environment

Built HP/Compaq Computers with Windows 2000 for major trading floor move of

over 250 users.

Resolved trouble tickets from the helpdesk using Remedy.

Configured multiple monitor setups for Trading Floor and Corporate users.

Conducted surveys and coordinated weekly project moves for trading floor.

Created setups for New Joiners and Visitors.

Configured HP LaserJet Printers with network information.

Installed equipment as per user Service Requests.

Added users to printer groups in Active Directory.

UBS Investment Bank, Stamford, Connecticut, 4/2006 - 9/2006

USA

Desktop Support Technician

Windows XP Environment

Deploy HP and Dell Computers for Corporate and Trading Floor users.

Installs, Adds & Changes.

Lead Technician for Bank's End User Platform 3.0 (Windows XP SP2) Upgrade

Project.

Utilize the bank's SMS Remote Installation tool, Tactical Manager, to Push

Packages to Workstations & Laptops.

Monitor Updates pushed by SMS and troubleshoot failed packages, restarting

the process.

Address tickets in Remedy effected from the Upgrade.

Deutsche Bank, 60 Wall Street, New York, USA 8/2005 - 11/2005

Desktop Support, Builds & Deployments

Resolve trouble tickets from the helpdesk using Request Processing System

and Manage Now.

Migrated HP/Compaq & Dell Computers from Windows NT to Windows XP.

Renamed computers to new naming convention and join XP machines to the

domain.

Installed, configured and supported BlackBerry's & Palms and enabled email

synchronization.

Remapped user network drives, shares and printers.

Installed and configured Lotus Notes.

Setup PCs with the banks' Windows XP Build.

Added and updated asset information using Peregrine Asset Center.

Replaced and installed Internal & External Hardware.

Configured HP LaserJet Printers with IP and Hostname information.

IBM, Poughkeepsie, New York, USA 7/2005 - 7/2005

Inventory Technician

Inventoried workstations, servers & networking equipment.

Verified existing asset tags, serial and model numbers for accuracy.

Applied new tags according to ownership conventions.

EDUCATION

Caribbean Institute of Technology, Montego Bay, St. James, November 2000

Jamaica

http://www.carib-is.net/caribbean-institute-technology/

Software Design & Programming (Level II Computer Programmer)

Certificates

CompTIA A+ Certified Technician

Computer Technician

Computer Electronics Specialist

Microsoft Excel User Specialist

Manning's High School, Savanna-la-Mar, Westmoreland, Jamaica Sciences

SKILLS

Active Directory

Altiris

Asterisk PBX

Avaya Telephony

Basic, Visual Basic, C, C++

Blackberry

BMC Remedy

HTML

Linux

Mac

PHP

Polycom Video Conferencing

Intuit QuickBooks

SQL

Symantec Ghost

TCP/IP

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