Customer Service Administrative Assistant

Ashley Johnson

404-***-**** **** Northfield Drive, Ellenwood, GA 30294

**************@*****.***

Objective

Seeking to obtain a customer service position within an organization where

I can utilize my skills and knowledge towards the efficient operation of a

company.

Highlight of Qualifications

. Quick learner can easily adapt to new responsibilities

. Cooperative and dependable can get the job done efficiently

. Collaborate easily with coworkers and work well independently

. Efficient, detailed oriented, skilled at time management

Education

Strayer University

Achieving Bachelor of Business Administration

Relevant Skills and Experience

Administrative Assistant

Performs administrative and office support activities for supervisor and

all nurses. Duties may include fielding telephone calls, receiving and

directing visitors, word processing, filing, and faxing. Extensive software

skills such as Sunrise Acute Care, Lotus Notes, ICMAS and Clinical

Resources, as well as Internet research abilities and strong communication

skills, Relieve nurses of administrative detail, Coordinate work flow,

Update and chase delegated tasks to ensure progress to deadlines, Maintain

procedures manual to ensure consistent performance of routines

Banking

Assist with opening and closing of the branch. Perform different

transactions such as deposits, check cashing, and provide cashier checks

and money orders. Make referrals for new Personal, Business and Money

Market Accounts. Handle transaction for walk-in and drive thru customers.

Make sure that cash is balanced at the end of each day and put back into

vault. Provide top notch customer service.

Customer Service

Create a successful, professional approach to providing effective customer

service by creating an atmosphere that encourages client to freely express

complaints, Thoroughly and tactfully research the potential solutions to

their problem and get feedback to ensure the customer is satisfied with the

results, Get feedback to ensure the customer, is in fact, satisfied with

the results, Develop a one-on-one relationship with the clients and being

willing to go the extra mile

Handle all calls in a professional and in a timely manner, Documents all

accounts clearly, concisely and professionally of all activity, Handles

emotional customers with delicacy, listening empathetically while adhering

to company's policy, Receive several commendations from customers and

management for providing top-notch customer service

Retail

Responsible for the opening and closing of the store. Operate POS system,

perform daily deposits and reconciliation reports. Stock sales floor, set

up window and floor displays as well as inventory control. Provide training

for all new employees.

PROFESSIONAL EXPERIENCE

DeKalb Medical March 2009 - January

2012

Administrative Assistant

Gift Shop Clerk

SunTrust Bank September2007-March

2009

Teller 1

Williams Electric January 2005 -

January 2008

Customer Service Representative

Lady FootLocker March 2002 - August 2004

Sales Associate/Cashier

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