Sales Customer Service

Naomi Belliard

**** **** ****** *** # **( Bronx, New York 10467 ( 917-***-****(

*************@*****.***

SUMMARY OF QUALIFICATIONS

. Detail oriented individual with over eight years of experience in

Sales and Office administration.

. Highly effective in result and deadline driven environments

. `Motivated team leader with excellent communication, motivation and

customer service skills

. Knowledge of office Procedures, Office Administration, Information

Processing and Record Management

. MS Office for Windows XP; Word, Excel, Access, and PowerPoint

. Database Management

. Superior organizational and planning skills

. Bilingual - Fluent in Spanish and English

PROFESSIONAL EXPERIENCE

May 2011 - Present

United Healthcare, New York, New York

Administrative Support For Marketing and Sales

. Run sales reports as directed by management.

. Support management with commission reports.

. Oversee the day to day use of the Sales and Enrollment CRM system to

ensure all end user groups are performing their duties in timely and

accurate manner.

. Redistribute leads as directed by management.

. Add new records to the Sales and Enrollment CRM system as needed

including Business

. Reply Cards

. Managing inbound application from various sources i.e. fax lines, hand

delivered, PCP web, Telephonic

. Manage data integrity within the Sales and Enrollment CRM system.

. Manage the duplicate record process within the Sales and Enrollment

CRM system.

June 2009 - May 2011 United

Healthcare, New York, New York

Facilitated Enroller

. Achieved Rookie of the Year Award in 2010

. Received Regional Productivity Award in 2010 and 2011 for exceeding

quota

. Exceeded monthly quota of 60 new enrollments for 16 consecutive months

. Presented and enrolled madicaid managed plans to eligible recipients

. Responsible for closing & maintaining new and existing members

. Generated business through cold-calling, conducting local seminars,

and referrals

. Met & exceed new enrollment quotas, recognized as a top producer by

providing excellent service & follow-up

. Referred clients to state agencies that could provide them further

benefits upon qualification

. Networked with local community based organizations to generate leads

and opened marketing sites to develop a lager base to prospect clients

March 2006 - April 2008 Healthfirst - New York, New

York

Marketing Representative

. Marketed plan to perspective clients at various sites

. Established relationships with providers at sites where marketing

health insurance

. Pre-qualified clients for eligibility status and collected proper

documents and filed applications on their behalf

. Acted as trouble shooter for problems that may have arose during

application review

. Networked with community based organizations, businesses, and offsite

clinics to build a healthy referral system

. Audited all applications of the team to ensure a decrease in rejection

September 2004 - March

2006 P.S. x1 - New York, New York

Receptionist

. Registers and processes all required paperwork for new students.

. Withdraws and processes all required paperwork for students

leaving school system.

. Maintains cumulative and confidential records for all students.

. Screens visitors, telephone calls and incoming mail

. Types, assembles and disseminates lengthy reports, handbooks,

correspondence, etc.

. Acts as information specialist to public, students and faculty

regarding a variety of matters related to school operations and

policies.

. Maintains good rapport with students, staff and parents.

. Performs clerical and routine work required to ensure the

efficient operation of the school office.

. Performs other duties as assigned.

EDUCATION

. ASA Institute-Collage Of Excellence New York, New York

Associates degree in Criminal Justice Expected

graduation 2013

Contact this candidate