Customer Service Representative

Sandriea Anderson

**** ********** **** • Concord, NC 28025 • 980-***-**** •*******@*****.***

Summary

Exceptional communication and interpersonal skills.

Knowledge of administrative and clerical procedures.

Motivated and work well in a team environment.

Maintain excellent customer service skills and a proven record as a top sales performer.

Education

Concord High School 1998/2001

Professional Experience

Connextions Fedex: Concord, NC 08/11 11/12

Account Executive

• Responsible for prospecting and cultivating sales for selected corporate FedEx accounts through

an outbound dialer campaign. Resolve concerns and questions as well as find opportunities to gain

new business.

New Concepts International Duke Energy: Concord, NC

Customer Service Representative/Collections

• Negotiated settlements and reasonable payment arrangements within corporate guidelines.

Compared Commercial/DBA client accounts and transferred previous balance to a current account.

Connextions Sprint e Care: Concord, NC

Customer Care Specialist

• Assisted customers with device activation, payment processing as well as billing and service

issue resolution. Provided superior customer service and work quality while demonstrating

attention to detail.

Epixtar Marketing Inc: Concord, NC

2nd Leveler Sales Verifier/Customer Service Representative

• Monitored the daily quality of collection agents while providing feedback to optimize

performance and results. Utilized quality tools and various data sources in order to determine

causes of quality issues.

New Alternatives In Home Healthcare, Harrsiburg, NC

Office Assistant/Caregiver

*Making sure each client aide is arriving on time and client is satisfied. Contacting each client to

remind them of doctor’s appointments and medications are up to date.

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