Customer Service Manager

Tonya N. Gaddis ***** Rutgers Park

Ct. Houston, TX 77058

********@*****.***

Mobile 832-***-****

Objective: To secure a job utilizing my communications and organizational

skills along with work and educational experience in order to be an asset

to a company in achieving their goals while enhancing my professional

growth.

Education

Southern University A&M Baton Rouge, LA; 1994-1998, 2008-2009

Bachelor of Arts in Communications- Received May 15, 2009

Experience

April 2012- Present Buyer/ Team Lead Total

Safety/Webb Murray

Negotiate price, quality, and delivery, and terms. Select supplier and

place purchase orders while assuring compliance to local and Corporate

Operating Procedures and Ethical Code of Conduct. Work with operations and

commercial teams to establish product integrity, performance and delivery

measures used in evaluating supplier performance. Develop and maintain

supplier relationships on an on-going basis. Track record of items or

services purchased, costs, on-time delivery, quality and performance.

Analyze and evaluate bids to determine optimum value. Source components or

services and ensure timely preparation and communication of RFQ. Identify

cost saving opportunities and assist in developing innovative approaches to

supply chain management to achieve yearly cost reduction targets. Lead

contract negotiations with suppliers and subcontractors on a regular basis.

Prepare reports on items and services purchased for cost, delivery,

performance in all to assist in the evaluation of suppliers. Responsible

for training all new buyers to the company, and current lead of 5 other

colleagues.

August 2011- April 2012 Purchasing Manager

Mourik L.P.

I carried the responsibility of Purchasing all consumables and equipment

needed for our crews to effectively complete their jobs at the respective

contracted job sites. I am the sole person in charge of sourcing all

materials and 3rd party equipment used in the office as well as on job

sites. I review all documentation from the field and create the list of

materials that will be needed. I track all job cost information for

projects. I order materials as well as arrange for rental equipment to be

used at the job sites. I implemented an effective purchase requisition,

purchase order system for the company to make invoicing easier while

working closely with the accounting department. I gather competitive bids

for compiling services and resources used for the company. Compliant with

all rules and regulations I implemented new policy and procedures as it

pertained to purchasing in the construction industry. Coordinated and

facilitated Lunch and Learn's to generate business for the company, and all

other Public Relations Events for Mourik. I did all administrative duties

in the office as well, such as obtaining new applicants and new hire

processes, training and orientation.

January 2011-August 2011 Public Relations Coordinator

D.R.E.M.E. Foundation

Responsible for all public events and PR administration for the D.R.E.M.E.

Foundation. I assisted Ms. Cheryl McNair with the candidate selection

process for the Summer Science Camp for youth groups 7th through 11th

grades. Also served as coordinator for the camp making sure all events went

as planned, and assisted in the classroom, and as well as field trips when

needed. I also assisted with the Annual Foundation Gala with all

administrative duties, and collection of donations were recorded accurately

for bookkeeping and any other required administrative duties.

August 2009- January 2011 Purchasing Assistant

Oceaneering Space Systems

Assisted the senior buyer with Purchasing duties such as generating

Purchase Orders, selecting vendors, and tracking all purchasing documents.

Assisted with the bid evaluations and contract negotiations to maintain

competitive pricing. Purchased goods and services at a favorable cost to

support the Space Suit Contract for Nasa-JSC.

July 2007- August 2008 Manager Trainee

Hertz Car Rental

Provided quality customer service to customers and interfaced with clients

on a daily basis. Developed relationships with area businesses by

presenting breakthrough ideas and using problem solving skills to obtain

services and market the branch location. Worked with my team to run the day

to day operations of the local branch.

April 2006- January 2007 Housing Specialist

Houston Housing Authority

Provided complete intake process for clients and maintained file for each

participant. Scheduled and conducted participant interviews for

eligibility, distributed interview materials. Assisted participants with

job searches and obtaining employment. Conducted training seminars on job

etiquette and interview preparation. Served as liaison between clients and

vendors to resolve housing issues and enforce family obligations. Received

Housing Choice Voucher Specialist Certification in December 2006.

Dec 2004- April 2006 Medical Billing Assistant

IPR Healthcare Systems

Executed billing functions for Home Health Agency. Verified patient

eligibility and entered 485/486 documentation into Gatekeeper System.

Feb 2001- July 2004 Budget Analyst I

Al- Razaq Computing Services

Worked on-site with NASA customer, responsible for allocating and

maintaining funds for the Space Shuttle Resource Management Office.

Received direction from NASA Program Managers and the contract lead.

Provided daily and weekly deliverables to appropriate NASA customer.

Additionally, provided administrative support to Extravehicular Activity

Office.

Skills/Competencies

Proficient in Microsoft Office and all Windows applications with extensive

use in Excel, PowerPoint, Word, Access and PeopleSoft. Typing 60 WPM.

Excellent written and verbal interpersonal and communications skills.

Strong organizational skills with the ability to initiate and follow

through with great detail in event planning, marketing strategies, time

management, and meeting deadlines.

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