Customer Service Manager

Joshua A. Muench

**** ******* **** **., **** A • Greensboro, NC 27407 • 919-***-**** • ********@******.****.***

OBJECTIVE Seeking a challenging and rewarding career in a diverse environment where strong work ethic, education, and

experience can be used to help the organization grow.

EDUCATION North Carolina A&T State University, Greensboro, NC

B. S., Economics and Agriculture Business Management (double major)

Summa Cum Laude: May 2013 GPA: 3.66

Universite du Quebec a’ Montreal, Montreal, Canada

French Immersion Program Study Abroad. July 2011

Sandhills Community College, Southern Pines, NC

A.A.S., Golf Course and Turfgrass Management, May 2002 GPA: 2.8

Relevant Coursework: International Economics, Futures and Options Markets, Money and Banking, Econometrics,

Business Reports and Presentations, Quantitative Analysis, Advanced Statistics, Calculus, Intermediate

Macroeconomics, Intermediate Microeconomics, Agricultural Marketing, Agricultural Pricing, Business Management,

Agricultural Economics, Spanish I & II, French I, International Agriculture

HONORS Dean’s List Fall of 2010- Spring 2013, Phi Kappa Phi, Gamma Sigma Delta (School of Agriculture National Honor Society)

EXPERIENCE Greensboro Country Club Greensboro, NC

Tennis Pro Shop Attendant (January 2012-Present)

• Encourage retention and growth within the membership.

• Provide exceptional customer service to our membership and guests.

• Generate weekly schedules for part time employees.

Growingreen Kernersville, NC

Field Manager (August 2009-August 2010)

• Marketed, sold, and applied chemical, fertilizers, and seeds.

• Identified, consulted, and solved problems for commercial and residential clients.

• Advised, counseled, and instructed clients to manage turf and plant material in their landscapes.

• Negotiated prices for services and demonstrated cause and effect of those services.

• Modified and altered adjusted services according to client’s desires and needs.

Mill Creek Country Club Mebane, NC

Golf Course Superintendent (April 2006-July 2009)

• Budgeted expenses, time, chemicals and labor for each year of service.

• Addressed, charted, and surveyed daily, monthly and yearly progress to the course.

• Orchestrated, daily, weekly, and monthly goals established for upcoming events at the club.

• Forecasted, projected, and publicized potential problems to the administration and designed ways to solve them before

they started.

Tobacco Road Golf Club Sanford, NC

Assistant Golf Course Superintendent (February 2003-April 2006)

AFFILIATIONS CFFA Member (2010-Present), AFA Leaders Delegate (2011), Forest Ridge Townhomes (Vice President) for Board of

Directors (2012-Present)

REFERENCES Tom Cascarano, Director of Tennis, Greensboro Country Club, 336-***-****

Brett Thornburg, Director of Golf Course Operations, Quarry Hills Country Club, 919-***-****

Dr. Luba Kurkalova, Professor of Economics, North Carolina A&T State University, ********@****.***

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