Customer Service Project

JAE KIM

**** **** ****** # * *******, NY ***** 646-***-**** ******@***.***

Energetic and detail-oriented financial professional currently pursuing CFA designation. Strong communication,

organizational, problem solving and leadership skills. Excels in multicultural environments. Highlights of Skills:

• Researched and designed improved systems which significantly increased efficiency.

• Excel in utilizing MS Project & Access, Bloomberg Terminal, SQL and Basis SAS for financial modeling, data

management, and in creating project timelines and work breakdown structures.

• Launched a successful translation company and played a key role in successful government deployment projects.

CORE COMPETENCIES

Competitive/Market Analysis • Business Development • Market Penetration • Customer Service

Strategic Planning • Proposal Development • Presentation Skills • Client Relationship Management • MOUs

Project Management • Staff Management • Operational Streamlining • Regulatory Compliance • CONOPs

PROFESSIONAL EXPERIENCE

Research Intern, International Alliances Association, New York, NY 2/2013-Present

Lead and manage interns and coordinate projects related to PE firms and different sectors in GCC nations.

Devised a data management system to facilitate in NDA and MOU functions.

Document workflow schedules, calendars, and project management documentation.

Part-Time Intern, Sourcepad, New York, NY 10/2012-11/2012

Co-managed four conferences for up to 250 people and organized logistics and finances.

Created a more effective website interface and researched competitors SWOT and brainstorming strategies.

Co-Founder, Glopal, New York, NY 1/2011-12/2011

Conceived and designed an internet language exchange website, organized meetings with angel investors to

provide seed money, identified client goals, and attended hack-a-thons to locate programmers.

Developed project scope documentation and execution plans and created workflow structures.

Summer Analyst, Deutstche Bank Group, Seoul, South Korea 6/2010-8/2010

Created regression models to organize Asian Tech market including SNS and social commerce.

Conducted industrial research to provide data for junior analysis and organized Bloomberg data.

Developed daily financial watch reports and summarized Asian market, politics and technology trends.

Co-Founder/ Translator, Translation Mercenary, Seoul, South Korea 3/2010-Present

Launched a company providing professional translation services.

Administered company operations, secured and maintained clients, and handled finances and tax documentation.

Provided exceptional customer services, adhered to quality controls, conducted research, and organized meetings.

Research Assistant, Pfizer Consulting, Seoul, South Korea, 12/2009-2/2010

Researched and documented Viagra usage and its correlation to heart disease studies.

Translated documents, created PowerPoint presentations, and organized over 20 conferences.

Project Management Assistant, Defense Security Agency, Bundang, South Korea, 6/2009-11/ 2009

Recruited to participate in a multimillion dollar deployment project executed by the Korean government.

Liaised and interpreted between the NSA and DSA to develop optimal systems specifications.

Research Intern, Tower Watson Consulting, Seoul, South Korea 7/2007-9/2007

Collected and interpret data, created spreadsheets, and organized a Global Leadership Forum.

Marketing Intern, New York Consumer Center, New York, NY 4/2007-6/2007

Collected price and service data of competitors to develop price baselines and various indexes.

Conducted SWOT analysis to review products, consumer reports, and effect of marketing and advertisements.

EDUCATION, LEADERSHIP & COMMUNITY SERVICE

Bachelor of Science in Economics, New York University, New York, NY - GPA: 3.3

PMP (Project Management Professional), Trained & Certified; FRM (Financial Risk Manager), Exam Passed

Sergeant, Marine Corps, Kimpo, South Korea

Volunteer, Projects in Haiti, Cambodia, Vietnam, China, New Orleans, and New Jersey

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