Customer Service Administrative Assistant
Resume:
Melissa E. Starratt
Leicester, Ma 01524
***************@***.***
Summary:
I have worked in customer service for over nine years and have one year experience in an Administrative
Assistant position. I have knowledge of Microsoft office, the internet, and type at least 50wpm.
Work History:
National Grid, Northborough, Ma
August 2009-September 2012
Call Center Representative
*Took inbound customer calls and answered questions in regards to their service account.
*Processed fax requests, mailed forms, corrected billing errors, processed payments, and scheduled meter
service appointments as needed.
Acosta Sales and Marketing, Marlborough, Ma
January 2008-April 2009
Administrative Assistant
*Assisted Business Managers by filling in forms, clearing deductions and doing data entry.
Old Navy, Sturbridge, Ma
August 2003-January 2008
Customer Experience Associate
*Assisted customers on the sales floor, in the fitting room and at the cash register. Cleaned the store as
needed.
Super Stop & Shop, Sturbridge, Ma
May-August 2003
Deli Clerk
*Took customers’ orders and cleaned the work area as needed.
Yogi Bear’s Jellystone Park Campground, Sturbridge, Ma
June-September 2002
Pool Attendant and Cashier
*Cashier for pool area, monitored the swimmers for safety and took food and/or drink orders.
Education:
Framingham State University
Framingham, Ma 2008-2009
History Major
Worcester State University
Worcester, Ma 2006-2007
History Major
Quinsigamond Community College
Worcester, Ma 2002-2005
Liberal Arts, Criminal Justice
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