Six Sigma Management

M onica R Dean

***** **** ****** – Doylesburg, Pa 17219

717-***-**** (H) – 717-***-**** (W) 717-***-**** (C) – *******@***********.***

Staff Action Officer

Highly qualified staff action officer with a multitude of experience in Lean Six Sigma, logistics, contracts and telecommunications.

Task focused and effective leader in the realm of Lean Six Sigma, manufacturing, production and base operations. Recognized for my

ability to recognize and eliminate waste in a variety of process, develop cause/effect resolutions for inventory issues, maximize

productivity and promote morale. Proven areas of expertise include:

Value Stream Analysis Finance, Budgeting Management

Kaizens, VSA and other Lean Projects Logistics and Distribution including contracts

Six Sigma Projects Policy & Procedure Development

Team Building & Performance Improvement Strategic Planning & Program Management

Organization Redesign & Streamlining Project Management

PROFESSIONAL EXPERIENCE

Staff Action Officer 2012 – Present

Letterkenny Munitions Center, Chambersburg, Pennsylvania,

As a member of the senior management the position objectives are to resolve the organizations

logistical problems, to recognize and remove waste in the various processes, write requirements for

solicitations, manage facility projects and changes, implement organizational policies and structure

while managing day-to-day operations. Manage the contract requirement process for purchase of

supplies, services and other type of project management and then monitor execution and pay the fee

according to the invoice or bill of laden. Excel in financial analysis, logistical planning and establishing

policies, processes, and performance monitoring systems in support of continuous improvement.

Superior interpersonal skills, capable of resolving multiple and complex issues and motivating staff to

peak performance. Utilize keen analysis, insights and team approach to drive organizational

improvements and implementation.

Notable Achievements

Management of high level projects and contracts

Management of organizational contract process

Develop, track and maintain the higher headquarters task lists

Track, complete and manage service orders for facilities and equipment

Logistics Modernization Program expert user, this is new technology to manage, track and maintain material levels for the

manufactured commodities

Admin Officer 2008-2012

Letterkenny Army Depot, Chambersburg, Pennsylvania,

Selected by senior management to resolve the organizations logistical problems, to recognize and

remove waste in the various processes, implement organizational policies and structure while

managing day-to-day operations. Manage the receipt, distribution of equipment, supplies and real

estate property. Accomplished in military logistics, situations, business, and development. Excel in

financial analysis, logistical planning and establishing policies, processes, and performance monitoring

systems in support of continuous improvement. Superior interpersonal skills, capable of resolving

multiple and complex issues and motivating staff to peak performance. Utilize keen analysis, insights

and team approach to drive organizational improvements and implementation.

Notable Achievements

Key leader of LEAD Six Sigma program. Provided continuity of leadership and direction to the organization during the depot

transition to incorporate Six Sigma in to the Lean process.

Develop, organize and track the director level A3 for annual continuous improvement efforts. This plan is developed to

implement 6S, VSA, Kaizen and other waste reduction products for all the processes in base operations.

Develop and organize surveys and tracking measurements to ensure customer satisfaction of the depot service technicians.

Design, implement and track metrics for warehouse space capacity, inventory turns, and cause/effect determinations of denials

(stock out).

Logistics Modernization Program expert user, this is new technology to manage, track and maintain material levels for the

manufactured commodities

Lean Six Sigma Facilitator 2005-2008

Letterkenny Army Depot, Chambersburg, Pennsylvania,

Manage all facets of the Six Sigma program at Letterkenny as Senior Facilitator and decision-maker for the organization.

Conducted a multitude of events using VSA, Kaizen, projects, in the realm of IT, administrative support, manufacturing and base

operations. Directed and collaborated on customer/supplier requests. Work in partnership with senior members managing and

creating logistical polices for multiple organizations.

Notable Achievements:

• Awarded 3 Shingo and 2 Bronze Awards for Manufacturing Excellence

• Key leader of Letterkenny Six Sigma program. Senior facilitator on the Letterkenny Lean Six Sigma team.

• Key member of Shingo Prize application and site visit efforts for 5 different commodities resulting in becoming recognized

in each of the different programs for manufacturing excellence.

• Office manager, trainer, mentor for 30 facilitators

Telecommunications Technician

1997-2005

Comcast Cable Vision, Shippensburg, Pa

As a level 4 certified communications technician, I was recognized as a technical leader within the industry. Key team member with

the ability to openly embrace new technologies and understand the technical complexity of troubleshooting diverse communications

processes. Capitalized on each training opportunity in order to be a valuable asset to the team. Excelled technically to be embraced

by the skeleton crew for outages due to extensive geographical and technical insight of the cable plant.

Notable Achievements:

• 99% Productivity on service calls

• 98% Quality on service calls

• 100% Customer Satisfaction

• Boosted overall company professional development program by enhancing training that included logistical development;

creating a comprehensive “train the trainer” program for management roles, budget, contract management, personal

management, leadership and productivity improvement.

PROFESSIONAL DEVELOPMENT

Black Belt Project Complete; Green Belt Certified; Contracting Officer Representative; Introduction to Lean Concepts; Lean Logic;

Lean Techniques; Six Sigma: DMAIC: Defining the problem; Team Building; Group Dynamics; Lean Six Sigma Course

ISO 9000:2000; Geometric Dimensioning and Tolerance; Ethics Training for Acquisition Technology and Logistics; Acquisition

Reporting and Policy Requirements/ Regulations; Business Management Modernization Program; Project Management; Simplified

Acquisition Procedures; Performance Based Services Acquisition; Intern Leadership Development Course

Formatting Data in Excel; Advanced Customization in Excel ; Excel 2003 Chart & Multimedia Features; Advanced Data

Management in Excel

EDUCATION

Masters Certificate in Project Management, Villanova University

Masters Certificate in Advanced Lean Six Sigma, Master Black Belt, Villanova University

Masters in Supply Chain/Project Management, Penn State University, World Campus (GPA 3.78)

Masters in Psychology, Shippensburg University, Shippensburg Pa (Currently completed 45 of 30 credits) (GPA 3.23)

Masters in Administration of Justice, Shippensburg University, Shippensburg Pa, (GPA 3.46)

Bachelors of Science in Legal Studies, Wilson College, Chambersburg, Pa, (GPA 3.44)

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