Customer Service Administrative Assistant

Barbara A. Cowart

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*** ****** *****, ********* ** 60030 847-***-**** *************@*******.***

PROFILE

• Good organizational and problem solving skills, customer focus, works well under pressure,

enthusiastic/team player, adaptable and flexible, eager to accept challenging tasks.

• Computer literate on PC; Word processing and spreadsheets.

Experience

Mundelein School District #76

Program Assistant - 2012 - 2013

• Support and assist IEP students

• Collaborate with teachers and staff

• Substitute teach, as needed

Lake Villa School District #41

Special Education Resource Teacher – 2008 - 2012

• Provided special education for 12-15 students

• Scheduled and prepared for IEP meetings

• Provided classroom and testing modifications per IEP

• Know SEAS, AIMSweb, Fountas & Pinnell and Read Naturally

• Provided Triumphs and Soar to Success interventions for two small groups

• Collaborated with team teachers and staff

• Served on several committees and attend workshops

Community Consolidated School District #46

Program Assistant - 2006 - 2008

• Provided one-on-one assistance for two IEP students

• Supported and assisted IEP students

• Substitute taught as needed

University Center of Lake County Grayslake, IL

Receptionist Part-Time- 2005 - Present

• Provide information for students and instructors

• Prepare paperwork for instructors and classes

• Prepare copies for instructors and students

• Prepare mailings

• Provide some IT assistance

Lane DynamX Grayslake, IL

Administrative Assistant – 1999 - 2005

• Prepared domestic and international orders for shipment

• Performed general office duties-filing, prepared mailings and answering phones

• Customer service-assisted customers with orders, returns and credits

• Prepared for trade shows-sent materials and made travel arrangements

Education

• ESL Endorsement-American College of Education, March, 2012

• M.Ed. in Curriculum and Instruction, American College of Education, August, 2010

• State approval in special education-LBSI classification, Roosevelt University, May 2008

• Illinois Initial Elementary Certification (Type 03) with middle grade endorsement in Social Science,

August 2006.

• Bachelor of Science in Elementary Education, Southern Illinois University, Lake County Illinois, 2006.

• Associate in Applied Science-Office Systems & Technology, College of Lake County, 2003.

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