Customer Service Manager

Mark Czisny

*** *** ***** **. *., PO Box *****, Bloomfield Hills, MI 48303

**********@***.*** cell: 419-***-****

Operations Manager / Accounting Manager

Professional Summary

Successful manager with progressive experience managing multiple functions

in small to medium sized manufacturing operations. Team-oriented leader

whose people skills, analytical ability and breadth of hands-on functional

experience have contributed to improved profitability, productivity, and

inventory performance. Effective in helping to build and grow organizations

through the implementation of effective systems, lean manufacturing

techniques and cooperative relationships.

Areas of impact

Operations and production management Accounting Management

- MBA (Masters in Business Administration) - CPA (Certified Public

Accountant)

- Product and process analysis - Division Controller

- World-class / Lean manufacturing techniques - Inventory

management & control

- Employee development & motivation - Cost accounting &

control

- System integration and simplification - Business acquisition

analysis

- Customer service supervision - Superior analytical

skills

- Production and support management - Systems implementation

- ISO 9002 certification - P&L analysis and

improvement

Professional Experience

TL Industries, Inc., Northwood, OH

(Contract manufacturer of Electronic circuit boards and assemblies)

Operations Manager (February 1999 - present)

- Added the Purchasing, Materials, Maintenance, and Quality support

responsibilities to existing Production Management responsibilities. This

has allowed us to integrate and cross-train direct and indirect activities

to reduce queues, quicken response time, and reduce overhead

- Utilized strong accounting and financial skills to provide ownership with

detailed financial and operational analysis to improve operations and make

sound business decisions

- Direct the planning, execution, analysis, and recommendations for

improvement of physical inventories for seven similar ownership companies

- Applied Lean processes (Cellular manufacturing, work leveling, quick set-

up) to improve flow

Production Manager (March 1994 - February 1999)

- Responsible for the scheduling, coordination, and production of all

products

- Improve productivity through upgrading manufacturing technology and

processes

- Implemented a successful combination of both computer and visual systems

for coordinating the flow of materials and information

- Expanded the team concept and implemented a successful gain-sharing

program

- Provided financial analysis support for the successful acquisition of

another contract manufacturer

Accomplishments as a key team member at TL Industries include:

- Improved labor productivity 26% over the last six years

- Reduced indirect and support personnel by over 65%

- Reduced manufacturing through-put time by application of lean system

techniques

- Successfully achieved ISO 9002 certification

- Created an enjoyable and rewarding working environment, which improved

job productivity and reduced employee turnover

Marathon Special Products Corp. Bowling Green, OH (March 1984 - March 1994)

(Division of Marathon Electric Manufacturing Corp.) Manufacturer of

terminal blocks

Division Controller & Production Control Manager and Customer Service

Supervisor

Division Controller - (March 1984 - March 1994)

- Responsible for the accounting and financial areas of the business.

- Prepared and monitored all budgets, supervised accounts receivable,

accounts payable, and P&L reporting.

- Improved the quality and timeliness of reporting and the effectiveness of

the accounting operation.

- Coordinated the annual physical inventory and took what was a problem

area to one with consistent and reliable results. (Increased inventory

turns from 2.5 to 6.0)

- Provided financial analysis and support for the successful acquisition of

a competitor

Production Control Manager and Customer Service Supervisor (May 1992 -

March 1994)

- In addition to my responsibilities as Division Controller, we worked to

combine these areas and stream-line operations for greater internal

efficiency and improved margins.

- Developed and implemented an automated order acknowledgment system and

simplified the order pricing system for ease of customer use.

Prior Experience

Marathon Electric Manufacturing Corp (Manufacturer of electric motors and

generators)

Held three progressive positions in the accounting area including Budget

Analyst, Cost Accounting Supervisor, and Internal Auditor.

Alexander Grant & Company (Regional public Accounting Firm) Staff

Accountant

Education, Achievements and Awards

Master's degree in Business Administration, Bowling Green State University

1989

BA, Major in Accounting, University of Wisconsin - Milwaukee

Certified Public Accountant (CPA)

APICS 1989-1990 International Student paper winner - JIT at Marathon

Special Products

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