Customer Service Representative
Resume:
Sandra J. Kalomiris
Inside Sales / Customer Service
**** *. ******* ***., #*** Fresno, CA 93720 ***************@***.***
Qualifications Summary:
l Accomplished Customer Service Representative offering over 15 years of
customer service, inside sales and administrative/executive experience
reporting to a CEO and other top executives.
l Business professional dedicated to providing excellent customer service
to ensure repeat business.
l Proficient user of MS Office (Word, Excel and Outlook). Type 91 WPM;
keystroke 13,434 strokes at 100% accuracy.
l Good telemarketing and sales skills - persuasive and successful in
collection activities to guarantee sales and up to 100% repayment.
Professional Experience:
Customer Service Representative/Executive Assistant TKV cONTAINERS, INC.
fRESNO, CA - 1991 - 2000
l Provide customer service and administrative and business support to the
CEO of this firm that manufactures and markets the valley's premier
Styrofoam, plastic and TKV Containers for table grape and tree fruit
grower/packers.
l Maintain CEO's calendar -- plan and schedule meetings, teleconferences
and travel.
l Negotiate favorable prices with raw material vendors, some of which are
overseas; pricing agreements with resorts, vendors, caterers and other
providers for service at special events.
l Enhance communication between manufacturing department and office staff.
l Coordinate inbound imports from Chile; monitoring progress of ship and
ensuring rapid entry into the U.S. Western ports.
l Process import declarations and other inbound paperwork as required by
DOT for said shipments of raw materials into the United States.
Customer Service Representative Blue King, Inc. div. of chukchansi inc.
coarsegold, ca - 2012
l Schedule pay down and pay in full of internet payday loans (non-gaming
venture of the Picayune Rancheria of the Chukchansi Indians).
l Review policies and procedures before underwriting loans. Send denial
letters to unqualified customers, being extremely tactful and to the
point to ensure possible future loans from customer.
l Provide excellent customer service to ensure repeat loan sales in a very
competitive payday loan market.
Administrative Assistant, chukchansi Indian housing authority and other
assignments (SOME TEMPORARY) - 2009 - 2012
l Qualify tribal members for various housing and emergency assistance
programs based on need and HUD guidelines.
l Serve delinquent tenants of Chukchansi Housing properties 3-day
notices.
l Attend monthly Board of Commissioner meetings; taking minutes; updating
Policies and Resolutions dockets.
Other Assignments (Permanent)
l Receptionist for Wathen-Castanos, Inc., major builder/developer in the
Central Valley: 2004-2007.
l Project Coordinator for Teter Consultants LLC: 2000-2004.
l Customer Service Secretary for Rulison Auto Body, Inc.: 2007-2009.
Education & Training:
BS in Business Marketing California State University, Fresno Fresno, CA
AS in Applied Business pasadena city college PASADENA, CA
Training Completed:
l Fred Pryor/Skillpath: "The Exceptional Assistant" and "Dealing with
Difficult Customers"
Software Skills:
. Microsoft Excel, Word, Outlook, MAS90 & 200 Modules.
. LoanGuard Finance Software / Timberline Budget Tracking Software.
. Wind2 Architectural Software / Crystal Reports.
. Commodity Invoice Modules (Items for export).
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