Customer Service Technician
Resume:
JOHN COONS
Las Vegas. NV 89129
Cell: 702-***-****
***********@***.***
SUMMARY
Fourteen years plumbing experience, five years bike mechanic experience.
Quality of workmanship, punctuality, passion, & customer service are my #1
attributes. Ride a 2012 Titus El Guapo mtb because it's the best 150mm
travel bike for me. Love to mt. bike & ski because it's who I am. 786
credit score. Excellent driving record and reliable vehicle. You can
count on me to be at work on time every time.
PROFESSIONAL EXPERIENCE
Johnny On The Spot Plumbing - Las Vegas, NV
2008 - 2013
Plumbing Technician
For the last five years have been performing plumbing jobs under the name
Johnny On The Spot Plumbing. Have performed such jobs as water heater
replacement, water softener replacement, gate valve replacement to ball
valve, faucet &sink replacement, shower valve & cartridge replacement.
Posses ridged K-39 drain gun which can take care of most drain clogs inside
homes. Also have ridged 6 ft. toilet auger as well as sweat kit & all
necessary hand tools to perform plumbing jobs. Have a solid client base &
can provide any future employer with customer references to prove that the
above information is legit. Also can show proof of las vegas business
license. Perform plumbing work on my three day's off from the sport
chalet.
Sport Chalet - Las Vegas, NV
Oct. 2011 - Present
Bike Mechanic, Ski Tech
Work at sport chalet as bike mechanic, bike salesman, ski tech, and ski
salesman. Experience with bmx, road, mtb, cruiser, and hybrid bikes.
Perform full service bike maintenance on any and all bikes that are
brought into the store. Also teach bike maintenance classes every other
saturday to customers that sign up thru sport chalet. Also perform ski
binding mounts, ski boot fitting, edge tuning & waxing. Have been #1
warranty and sales person at store #28 were I work.
Mcghies Bike Shop - Las Vegas, NV
2008 - 2011
Bike Mechanic, Ski Tech
Worked at mcghie's bike shop in las vegas and mcghie's bike outpost in blue
diamond NV. Performed service repairs, built bikes and prepped rentals.
Worked just off trail repairing & maintaining mtb rentals. Also worked at
main store on road rental bikes and customers bikes as well as security,
and police bikes. Trained to work on bikes by Chris Tuma, my supervisor at
the bike outpost in blue diamond, who has graduated from United Bike
Institute. My supervisors name at main store in las vegas was Eric
Bushard. Also managed ski shop during the winter time performing ski
binding mounts, and ski tunes on winterstieger ski tune machine. Worked
there part time while having own business doing plumbing jobs under Johnny
On The Spot Plumbing.
Executive Plumbing - Las Vegas, NV
2005 - 2008
Plumbing Service Technician
Drove company vehicle to all contracted job's to perform various plumbing
tasks under warranty by Executive Plumbing. Customer service oriented
skills, as well as new construction experience in line and leak location
and sewer camera experience. Required to take pictures and document all
damage caused by water leaks.
United Plumbing - Las Vegas, NV
2003 - 2005
Plumbing Service Technician
Drove company vehicle to all contracted jobs to perform various plumbing
tasks under warranty by United Plumbing. Customer service oriented skills,
as well as new construction experience in line and leak location as well as
sewer camera experience.
Ewing Irrigation - Las Vegas, NV
2002 - 2003
Warehouse Worker, Delivery Driver
Worked inside warehouse ordering material that needed to be restocked by
ordering material from palm held ordering device. Prepared and organized
orders for various irrigation companies that had accounts with Ewing
Irrigation. Every other Wednesday, organized and gathered pre-ordered
multiple pallets to prepare for deliveries first thing the next morning.
Thursday morning loaded all pallets by fork lift to be delivered by flatbed
truck for the River Run. River Run consisted of multiple deliveries in
Laughlin NV, Bullhead City AZ, Kingman AZ and north San Bernardino CA.
Sharp Plumbing - Las Vegas, NV
1998 - 2002
Prefabricator/ Apprentice Plumbing Service Technician
Started out at Sharp Plumbing building kitchen sinks and lavatory sinks for
prefabrication deliveries out in the plumbing field. After training for
three months to become a customer service technician I was out in the field
in company vehicle performing customer service related issues including
faucet repair, water heater repair and replacement as well as securing
creaking water pipes in walls caused by expansion and contraction issues
with ABS drain line pipes as well as all other plumbing related issues
called in by home owners in their first year of ownership.
EDUCATION
Klein High School - Spring, TX
Tomball College - Tomball, TX
SKILLS
Customer service related skills in the field of service plumbing. For the
last five years have advertised sought out & attained any & all pluming
jobs independently to perform and complete jobs in a timely and
professional manner.
INTERESTS
Skiing powder, mt. biking, tuned volkswagens, travel, friends and family.
Bike cottonwood, cowboy and bristle comb trails. Skiing in utah.
REFERENCES
Chris Tuma (bike shop manager) 875-4820
Ignazio Sessa (business owner-plumbing client) 285-1048
Tony Housepian (home owner) 818-***-****
Max Stewart (home owner) 399-4348
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