Customer Service Sales

**** ****** **** *****

Las Vegas, NV *****

Mobile: 702-***-****

Email: ***********@*****.***

SUMMARY OF QUALIFICATION

BILINGUAL AND DETAILED-ORIENTED PROFESSIONAL WITH IN THE FIELD OF LOGISTICS,

TRANSPORTATION, INVENTORY MANAGEMENT, AUTO MAINTENANCE, DESIGN, SALES AND CUSTOMER

SERVICE. EXCEPTIONAL ORGANIZATIONAL SKILLS TO PRIORITIZE WORK AND COMPLETE TASKS IN A

TIMELY MANNER WHILE ADHERING TO DIRECTIONS, POLICIES AND PROCEDURES. STRONG

INTERPERSONAL AND COMMUNICATIONS SKILLS WITH ABILITY TO WORK WELL INDEPENDENTLY AND AS

WELL AS PART OF A TEAM; ABILITY TO EXERCISE FLEXIBILITY AND GOOD JUDGMENT.

Areas of Expertise

Management Skills

Inventory Control Management

Delivery and Courier

Shipping and Receiving

Customer Service and Sales

Transportation

Experience

MCCARAN AIRPORT RENTAL

Las Vegas, NV Driver

Feb 2013 - May 2013

Transfer high-end luxury vehicles such as sports car, sedans and SUVs throughout the

metropolitan area of southern Las Vegas to patrons of hotel casinos, conferences and

convention centers.

Transport vehicles to assigned destination based on rental agreement or patron's

request to specified locations and document all transfer from start to end.

Perform fleet inspection and daily inventory on a regular basis which involve

documenting incidents reports such as scratches, dents and/or minor damages.

Coordinate auto detailing and vehicle maintenance with porters and inspect vehicle's

appearance and cleanliness; this includes thorough check-up of vehicle interior and

exteriors.

JCR CONSTRUCTION SITE MAINTENANCE

Norfolk, VA Maintenance Associate

May 2011 - Jan 2013

Provided professional construction maintenance services within the Tidewater and

Hampton Roads area for new home construction and Virginia builders; services included

site maintenance, scheduled trash collection and hauling, debris removal from interior

and around construction site.

Provided workload assignments and work-order, inspect work performed, ensured that

wasted materials were disposed properly in accordance with Virginia state laws.

Maintained professional working relations with site vendors and contractors to ensure

quality of work and uphold satisfactory guaranteed.

PALMS HOLTEL & CASINO

Las Vegas, NV Security Officer

Jul 2010 - Feb 2011

Provided security and protection for guests, employees and all Palms' properties while

promoting safety awareness and adhering to all safety standards.

Responded to all guests' inquiries and provide information on hotel properties,

attractions, retail shops, restaurants and beverage locations.

Reacted professionally and rationally in emergency and pressure situations; restrain

intoxicated, disorderly, or insubordinate guests and/or remove them from premise as

necessary.

Followed established procedures and guidelines for escorting and assisting employees

with cash box retrieval.

A GOFF TRANSPORTATION

Norfolk, VA

Driver

Jan 2010 - May 2010

Provided high quality professional transportation services for various lines of

vehicles which include sedans, limousines, SUVs, cargo vans, shuttle buses and

high-end luxury vehicles.

Transported clients to assigned destination based on work-order specifications;

documented all trips from start to end; assisted clients with luggage, events and/or

local information and news as necessary.

Performed property inspection on a regular basis which includes tire pressure, fluid

levels, vehicle maintenance or services; documented vehicle incidents (if any) for

scratches, dents and/or damages.

LUFTHANSA GERMAN AIRLINES

Dulles, VA

Customer Service Relations

Jun 2009 - Jan 2010

Supervised and maintained airport Star Alliance lounge for Lufthansa German Airlines

for business and first class passengers for connecting or extended flights.

Interacted and assisted passengers with seating assignments or flight information;

resolved guest inquiries to ensure customer satisfaction.

Assisted servers with lounge duties during peak hours such as carrying out food,

beverages, cocktails and supervised replenishment of food as needed.

Monitored lounge and work stations with necessary supplies; maintained cleanliness to

ensure professional and comfortable atmosphere for guests.

TRANSSTATE AIRLINES

Dulles, VA

Aircraft Parts (Inventory Clerk)

Jan 2009 - Jun 2009

Managed aircraft inventory over $1M to ensure pertinent parts were readily available

for Aircraft Technicians to perform maintenance and repairs.

Received, organized and distributed incoming parts; deliver parts, tools, materials

and aircraft equipment as necessary to Aircraft Technicians and/or Supervisors on a

daily basis.

Recorded materials received; ordered and/or transferred from receiving onto computer

terminal to maintain supplies, parts and equipment inventory.

iDESIGN and EMBROIDERY DESIGNS

Mclean, VA

Manager, Apparel Printing

Feb 2004 - Jan 2009

Managed day-to-day operations such as opening and closing shop; monitored inventory

levels and making key decisions regarding replenishments through inventory management

system.

Reconciled receipts and balanced cash register for monthly sales transactions of $20K

or more; reconciled returns, sales adjustments and merchandise exchanges.

Produced apparel screen print and custom embroidery layouts, color separations and

film output by completing design and mechanical requirements using computer software

Adobe Photoshop .

Education

INEC, INSTITUTE OF TECHNOLOGY

Pereira, CO

Mechanical Aviation

Nov 2005 - Dec 2006

Mechanical Aviation studies include preventive maintenance, engine inspection, landing

gears, instrumentation, cabin pressurization and all accessories, comprised of brakes,

valves, pumps, air-filtration, and air-conditioning systems.

General Studies, Business Administration

TECHNICAL skills

Graphic Software: Adobe Photoshop Software for Web, Print and Company Logo Creation

and Content, Corel Draw X4 for Vector Illustration, Page layout, Photo-editing and

Tracing.

Embroidery and Digitizing Machinery: ESP9000 Toyota Commercial Embroidery Machine for

Pantograms and ESP9100 Toyota Advanced Embroidery Machine

Digital Apparel Printer: DTG (Direct-to-Garment) - Garment decoration technology for

multi-color, complex, detailed

Microsoft Operating System and Applications: Windows 8 OS, Microsoft Outlook, Word and

Excel.

Machinery Skills: Forklift Operator, Fabrication Machineries and tools - Cutting,

Welding, Refining, Bonding and Buffing.

CERTIFICATION

Received Advanced CPR (Cardiopulmonary Resuscitation) and First Aid Training

Certification, March 2009 through Premier Aquatics Pool Services and Life Guard

Training.

Certified Life Rescuer - trained and certified in Cardiopulmonary Resuscitation (CPR),

Emergency Cardiovascular Care (ECC) and First Aid.

Security clearance

Granted Security Clearance Access to Dulles International Airport; approved by Federal

Bureau of Investigation and Home Land Security Administration; Federal clearance

access to entire airport hangars, terminals, warehouses, and affiliated airlines with

escort and driving privileges for Dulles International Airport.

FOREIGN Language

Fluent in Spanish and English

Jack Michael florez

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